Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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View or Change Monitoring Settings
Under Monitoring, you can view web communication status.
To access the Cellular, Wi-Fi, Ethernet or Diagnostic Tools pages, select the > to the right of the desired
page name. You will be prompted to enter the following login credentials:
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View Cellular Connection Information
When the IQ Envoy uses the Mobile Connect modem to connect with Enlighten, select > to view Cellular
Configuration information.
View or Change Ethernet Settings
When the Envoy uses Ethernet to connect with Enlighten, select > to view Ethernet configuration information.
From here you can set up for static IP or reset the IP address, if needed.
WARNING: Do not change the Envoy DHCP setting to use a static IP address unless you
also reserve the same IP address on the broadband router. See the section on DHCP
reservations in the router instructions. Failure to reserve the static IP address on the router
may result in duplicate IP addresses and intermittent Internet connection problems with the
Envoy.
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This may interrupt communications with the IQ Envoy and require you to reconnect.
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