Envoy IQ Installation
Table Of Contents
- Enphase IQ Envoy
- Contact Information
- FCC Compliance
- Other Information
- This Class B digital apparatus complies with Industry Canada ICES-003.
- For third-party license information, refer to enphase.com/licenses.
- For Enphase patent information, refer to enphase.com/company/patents/.
- For warranty text, refer to enphase.com/warranty.
- Copyright © 2017 Enphase Energy Inc. All rights reserved.
- Audience
- Table of Contents
- SAFETY
- The Enphase IQ Envoy
- Installation Planning and Preparation
- Review the following pre-installation checks before you install the IQ Envoy.
- To install the production CT
- Installing the IQ Envoy – Part 1
- Installing the IQ Envoy – Part 2
- Use one of the following methods to detect devices (Enphase Microinverters and/or Enphase Batteries).
- IQ Envoy Operation
- You can track system installation progress with the Enphase Installer Toolkit mobile app.
- Connecting to IQ Envoy
- Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy.
- Refer to enphase.com/installer-toolkit/ for more information on the Enphase Installer Toolkit.
- Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route.
- Troubleshooting
- The following sections describe possible problems and solutions.
- Troubleshoot power line communication issues as follows.
- This means that communications from other Envoy(s) have been detected. To prevent this issue:
- Check for the following conditions.
- If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps.
- Technical Data
IQ Envoy Installation and Operation
© 2017 Enphase Energy Inc. 141-00039 Rev 01
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LED Behavior at Initial Start Up
When the IQ Envoy starts up for the first time, it goes through the initial boot sequence. During this initial
boot sequence, all the IQ Envoy LEDs flash amber. Soon after connecting to the Internet, the IQ Envoy may
retrieve a software update, and the LEDs flash green sequentially during the update.
WARNING! Risk of Equipment Damage. Do not remove power from the IQ Envoy if the
LEDs are flashing green sequentially. This indicates that a software update is in progress.
Initial Communications Check
The IQ Envoy normally indicates no Internet connection for two to three minutes after the first start up. It then
sends the first report to Enlighten. When Enlighten responds, the Network Communications LED lights
solid green, indicating an Internet connection to Enlighten.
More about Device Communications States
A detected device (microinverter or battery)
provisioned via Installer Toolkit or Enlighten.
The states of the Device Communications LED have slightly different meanings, depending on whether
the installer has provided an expected number of microinverters. If you have NOT provided the expected
number of microinverters either through the Activation form or in Installer Toolkit, the LED displays as
described in the No expected number provided column. If you have provided the expected number of
microinverters in the Activation form or in Installer Toolkit, this LED displays as described in the Expected
number provided column. If the Envoy has been provisioned with the serial numbers of the microinverters,
this displays as described in the With provisioning column.
State
No expected number
provided
Expected number provided
With provisioning
Solid Green
•
All discovered devices are
communicating.
The expected number of devices
was discovered and all are
communicating.
All of the provisioned devices are
communicating.
Solid Amber
•
At least one of the
discovered devices is not
communicating.
The number of devices
communicating is not equal to the
number expected (e.g., 0/12, 1/12,
11/12, or 13/12).
The devices that are
communicating are not the same
as those provisioned.
Initiate a New Scan for Microinverters
-