Specifications

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Chapter 9 troubleshooting
Chapter 9 troubleshooting
No Power:
1. Make sure that both contact pins in the battery
compartment are visible. (see Figure 1) The pins
should protrude out of the housing to make proper
contact with the battery terminals.
2. Make sure the battery is charged and correctly inserted
into the unit. (see page 9 or 16)
3. Press the power button for more than 1 second and
the Amigo should turn on.
4. If the power does not turn on when using the battery,
try using the Amigo with the power supply (see Using
Amigo with Power Supply on page 10). In this case, it
is most likely that the battery needs to be charged.
Amigo Green Light is blinking:
If the green indicator light is blinking fast, then the battery
is very low. Charge the battery by plugging the Amigo
power supply into an AC wall outlet
(see page 9) Note: The indicator
light will continue to blink slowly
while charging, but will turn off when
the battery has fully charged.
Unit turns OFF suddenly:
1. Make sure that both contact pins
in the battery compartment are
visible (see Figure 1).
2. Make sure the battery is charged and correctly
inserted into the unit.
Figure 1
TROUBLESHOOTING
3. Make sure the correct power supply is plugged into
the Amigo. (see page 7, items 12 and 13)
4. Press the power button for more than 1 second and
the Amigo should turn on.
Images are too dark:
If a picture is present on the display but excessively dim
while using Color mode, check the lights under the unit
underbody. A bright, white light should clearly be visible. If
no bright light is visible underneath, your unit may require
service. Please contact Enhanced Vision technical support.
Images are blurry/distorted:
1. This is usually caused by finger prints or dirt on the
glass underneath the unit. Make sure the glass is
cleaned with a lens cleaning cloth. Use the cleaning
cloth or a cotton swab only when needed.
2. Hold or place Amigo directly on the target material
that is to be read. Amigo is designed to be in focus
when positioned on the target material.
3. If using the Writing Stand, some level of blurriness is
unavoidable. Only use the writing stand for
applications requiring your handwriting and at
minimum magnification. Resume normal use without
the writing stand whenever possible.
TROUBLESHOOTING