User manual

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Software Recovery Utility
Please only attempt to use the recovery utility when prompted to do so by an Enhanced Vision
Technical Support Representative.
In the event that your Smart Reader has experienced a severe error as a result of a power
surge, incorrect shutdown or other undesired behavior you will find an Enhanced Vision
Software Recovery Utility Flash Drive has been included with your accessories. Utilizing this
tool is a way for you to repair the device in extreme circumstances.
It is not required but highly recommended that you connect your Smart Reader to a display
device such as a monitor or television to assist in the recovery process and be able to observe
and follow any on screen instructions.
THE RECOVERY UTILITY SHOULD BE USED AS A LAST RESORT.
UNDER NO CIRCUMSTANCES SHOULD YOU DISCONNECT POWER DURING THE RECOVERY
OPERATION. IF POWER IS LOST DURING THE PROCESS YOUR SMART READER WILL SUFFER
PERMANENT DAMAGE AND WILL BE UNRECOVERABLE.
Please follow the Steps Below to begin the recovery process:
1. Ensure your Smart Reader has been properly shutdown and power is off
2. Insert the Software Recovery Utility flash drive into one of your Smart Readers USB
ports which are shown on Page 11 and labeled.
3. After the Flash Drive is securely connected, Power ON your Smart Reader.
4. You will notice a series of screens indicating that you are recovering your Smart Reader
and to wait.
5. The entire process should take roughly 15 minutes from Start to Finish. You should also
see a series of processing screens during this time which is normal.
6. As already mentioned do not remove from power at any time.
7. When the recovery is complete you will see a message displayed on screen to remove
the Recovery Flash Drive from the back of Smart Reader
8. At this point your device should restart in a recovered state and will resume normal
operation.
9. If your Smart Reader does not recover at this point please contact Enhanced Vision
technical support.