Specifications

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Enhanced Vision
Merlin Plus Video Magnier Warranty Policy
Enhanced Vision products are designed to give you the highest quality image, convenient features, ease of use
and reliable service. Merlin Plus has been inspected and tested prior to shipping.Our company stands be-
hind the quality materials, components and workmanship of the Merlin Plus video magnier.
For these reason we are pleased to offer two warranty options. These options are available when the purchaser
completes the warranty registration form.
Three-year warranty for the Merlin Plus base and the monitor.
This option can be selected on the warranty registration form by the agencies, states, groups, multi-
users, product demonstration sites and the individual purchasers. Enhanced Vision warrants
Merlin Plus against defects in materials and workmanship under normal use for three years from the
date of original purchase. Enhanced Vision, at its option, will at no charge either repair the product or
replace it during the warranty period.
Lifetime warranty for the Merlin Plus base at a one-time cost of $299.00.
Monitor is not included in this option. (Individual purchaser only)
This option can be selected on the warranty registration form and it is only available to the
individual purchaser.Enhanced Vision warrants Merlin Plus base against defects in materials and
workmanship under normal use for the lifetime of the individual purchaser. Enhanced Vision, at
its option, will at no charge either repair the product or replace it during the warranty period. The
Monitor is not covered by the lifetime warranty and it is covered for three years only.
The lifetime warranty is non-transferable and does not apply to groups, multi-users or agencies.
This warranty is not available for International Customers.
On the warranty card the purchaser will be asked to select between the three-year (no-cost) or lifetime
warranty for a one-time fee of $299.00. If lifetime coverage is elected, a $299.00 check made payable to
“Enhanced Vision” will need to be included with the warranty form. The lifetime product warranty is
only valid if the product is registered within 30 days of purchase and a $299.00 check made payable
to “Enhanced Vision” is included with the warranty registration form.If this form
has not been provided, please request one from the local Enhanced Vision representative or call us at
[phone].
Restrictions
All product purchases need to be registered with Enhanced Vision. Registering Merlin Plus conrms the right to
maximum protection and service of the product warranty. If no selection is made on the warranty form or pay-
ment is missing, the individual purchaser will default to the three-year warranty.
The lifetime warranty is non-transferable and does not apply to groups, multi-users or agencies. It has been
designed for end-consumer / individual purchaser. Agencies, states, group homes, classrooms and demo site
units will receive Enhanced Vision standard three-year product warranty detailed above. Enhanced Vision also
reserves the right to repair or replace any purchasers Merlin Plus with a similar or better product.
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warranty
In the case that the end-consumer / original individual resells the Merlin Plus within a THREE year time period
from original purchase date and the product is resold by a recognized manufacturer representative, the Merlin
Plus warranty will default to the balance of what remains of the standard THREE year warranty (from original
purchase date). The lifetime warranty would be void.
Consider the example below:
After one year Mary Smith’s vision deteriorates past using the Merlin Plus to assist her. She resells the
Merlin Plus to a recognized Enhanced Vision manufacturer representative, and he/she then sells the Mer-
lin Plus to Anne Clark. Anne Clark receives a two-year warranty with the Merlin Plus (the amount left
on a standard THREE year warranty).
Anne will need to complete and submit a warranty registration form, marking the box that she is a
“converted original owner” and provide the serial number for the product.
The THREE-year and optional lifetime product warranty does not cover the following:
1. Defects or damage from misuse, use in other than suggested manner, accident or neglect.
2. Defects or damage from improper operation, maintenance, installation, adjustment, alterations or
modication.
3. Defects from spills of food or liquid.
4. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to
normal use.
5. Damage due to operating Merlin Plus with equipment not supplied by Enhanced Vision.
6. Light bulbs that are not covered under warranty.
7. The Merlin Plus monitor is not included in the lifetime warranty and it is covered for three years.
THERE ARE NO OTHER EXPRESSED OR IMPLIED WARRANTIES FOR THIS PRODUCT.
Service Process
We don’t expect that you will need to have repairs on the Merlin Plus but if you do, you will need to send the
unit to our warranty service center. If warranty service is required, please call Enhanced Vision between 8 a.m.
– 5 p.m. PST for a return authorization number. Warranty repairs are not accepted without a return authori-
zation number.
You may wish to keep your original packaging in case warranty service is required. The manufacturer
cannot provide packaging for warranty repairs.Proof of purchase must be provided, bearing date of
purchase, in order to receive warranty service.
Purchaser is responsible and shall pay for shipment of products to Enhanced Vision for repair. Enhanced
Vision is responsible and shall pay for return shipment of repaired products back to purchaser. Enhanced
Vision reserves the right to use reconditioned and/or serviceable used parts for warranty repairs.
Anyone using this product knowingly assumes certain risks, due to the need to utilize vision enhancement
devices.
Thank you for making Enhanced Vision and Merlin Plus your choice for better vision.
warranty