EnGenius Technologies Customer Service USA:888-735-7888 Canada:888-397-2788 Literature order number:120-0002-04 User's Manual S N - 9 2 0 U LTRA
Table of Contents Congratulations 1 Handset Diagram Features 3 4 Base Unit Diagram Features 8 9 Charging Cradle Diagram Features 10 11 Getting Started Base Unit Set-up Charging Cradle Set-up 12-13 13-15 Basic Operations Modes Making Calls Manual Dail Pre-dial tone Manual Dail Post-dial tone Redial Directory Dial Memory Dial Answering Calls Handset in Charging Cradle Handset not in Charging Cradle Silent Feature 16-19 20 21 21 21-22 22-23 25 25 25 Voice Volume Call On-Hold Muting a Call Call Wait
Custom Name Call Manager Contrast Dial Prefix Product Specifications 57 58-59 59 60 61 Safety Instruction 62-66 Regulatory Information 67-68 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1)this device may not cause harmful interference, and 2)this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.
Congratulations! You have purchased an exceptional business communications tool from the leading Industrial Cordless TM Phone System manufacturer. The EnGenius SN-920 ULTRA Industrial Cordless Phone System is the second generation of the Longest Range Cordless Phone and 2-Way Radio system. EnGenius systems and flexibility of this unique telecommunications system cannot be overlooked for the Small Office / Home environment.
Handset Features Handset Diagram 1. Antenna ~~ 2. Earpiece 1. Antenna 3. Microphone Functions as mouthpiece. 4. Liquid Crystal Display (LCD) 17. Status LED * The display has Light Emitting Diode (LED) for backlighting. 4. LCD * The first line of the LCD consists of eight icons. * The next two lines consist of user-programmable alphanumeric Characters. 2. Earpiece * The last line displays the soft key functions. * Receive Signal Strength Indicator (RSSI) 7.
* Caller ID Log Unread messages: Closed Envelope Read messages: Open Envelope No information or no Caller ID Service: No Envelope is Displayed. 7. Volume key Located on side of handset: up / down buttons control volume. 8. 2-WAY/INTERCOM Used to place an intercom call to another handset or base. 9. Dialing Keypad * Two-digit Number Display Tracks Caller ID log and Phone Directory record location. Used for dialing phone numbers and entering alphanumeric information into Phone Directory. 10.
Additional Handset Features Base Unit Diagram * Call Waiting with Caller ID (requires Call Waiting and Caller ID services from local phone service provider) * Call Manager option: User programmable option for handset to allow all calls or only transferred and intercom calls * Touch any key to answer call * Call transfer to another handset within the system * Unique, system assigned Security ID (1 of 65,000) * Phone Directory: up to 30 phone numbers (20 digits) and names (14 characters) 10. Line Out 6.
Base Unit Features Charging Cradle Diagram 1. Antenna Swivel base for ease of positioning. (Note: Reverse thread antenna adapter; to remove, turn clockwise). 2. Speaker 3. Volume 5. AC Adapter 4. Page /Intercom 5. Microphone 2. Spare Battery Compartment 6. Audio-in Jack(3.5 mm) 7. Power LED LED indicates base unit has AC power. 8. In Use LED LED indicates a phone call, base / handset intercom call, or handset registration is in progress. 9. Intercom LED LED indicates when base is in intercom mode. 1.
Charging Cradle Features 1. Handset Charging Cradle Holds handset Charges handset battery pack each time handset is placed in cradle. 80 minute rapid charge. 2. Spare Battery Compartment Spare battery recharged when placed in this slot. 80 minute rapid charge. 3. Handset Charging Indicator LED is not lit: Slot is empty or proper connection is not made. LED is blinking red: Battery is charging. LED is green: Battery is fully charged. 4.
NOTE: Follow instructions that came with the answering NOTE: It takes about 80 minutes to fully charge a battery device or telephone if different from those described here. in either the (front) handset slot or the (rear) spare battery slot. Charging Cradle Setup Battery Light Indicators The location for the handset charging cradle requires a standard 120V AC electrical wall outlet. * LED is not lit: Slot is empty or proper connection is not made. * LED is blinking red: Battery charging. 1.
Low Battery Indicator BASIC OPERATIONS Charge the batteries when one of the following happens: * * * * Phone beeps twice every two seconds Battery icon is empty Phone does not respond when a key is pressed LCD and backlighting become dim Operation Modes Both the base unit and handset have levels of operation at which time only certain procedures or functions can be performed. These levels or modes of operation will be referred to throughout this manual and vary from base unit to handset.
IDLE MODE * In MENU mode, the handset settings and information contained in memory can be This is the default operating mode. * The LCD will show the following screen and icon placement in the IDLE mode: * If there is no on-going activity, the changed. (For example: the Caller ID log and Phone Directory).
REGISTRATION MODE Making Calls * Do not register your handset if it has been registered at the factory. If, when you first turn on the phone, "00" is displayed near the top center of the LCD (to the right of the icon), the handset has not been registered at the factory. * Specific instructions on how to register the handset are covered in detail under Handset / Base Registration in the Advanced Operations section.
* From IDLE mode, press the RIGHT Manual Dial(Post-Dial Tone) SOFT FUNCTION key to select the MENU option. ENTERING A NUMBER AFTER CONNECTING TO DIAL TONE While the handset is in the IDLE mode, you can press TALK to make a call. There are three ways to make a call in the TALK Mode: * When dial tone is heard and the handset is waiting for a phone number to be entered, the following screen will appear: * While in the Main Menu, select the directory scolling option by pressing the 2 key.
* The following screen will appear: * Enter the 2 digit Phone Directory index code (e.g. 1= 01)for the stored phone number. * The phone number stored in the location will be dialed. Receiving an incoming call without Caller ID service * Handset LCD shows: Incoming Call On Base 1 SILENT * Handset is off the cradle-No caller ID service Receiving an incoming call with Caller ID service ** NOTE: Telephone numbers stored in the Phone Directory have been indexed with a number from 01 to 30.
Handset in Charging Cradle Voice Volume Pick-up handset from charging cradle to answer the call. Adjusting the volume on the handset can be done only during a Handset not in Charging Cradle Press "TALK", "2-WAY", or any dialing key to accept the incoming call. call or when in the TALK Mode. * When in the TALK Mode, the volume control button on the left side of the handset can be used to adjust the volume to 6 different levels. * Volume level 3 is set as default.
Picking up a Call on Hold NOTE: When MUTE is activated (ON), the handset user cannot be heard by the caller, but the user can still hear the The handset that placed the call onhold, can simply take the call off-hold by pressing the LEFT SOFT FUNCTION key. Another registered handset can caller. The MUTE feature is automatically turned off when the call is ended. pick up the call on hold by pressing 2WAY and the base ID (ie:01), then choosing the "UNHOLD" option.
2. The originating handset LCD will show a prompt for the target handset ID number: 00:00:00 Enter Extension #: ?? The call transfer can be cancelled at any point by pressing END NOTE: A handset ID number is invalid if: * The number is 00 * The number is the same as the originating handset * The target handset is not registered with the base unit 3. Enter the ID number of the target handset.
* The target h a n d s e t LC D will show the following readout: Intercom from Handset 12 SILENT ADVANCED OPERATIONS Digital 2-Way Radio Mode * Upon answering, the originating and target h a n d s e t users can talk. 4. Pressing th RIGHT SOFT FUNCTION key on the handset will select the "XFER" function, initiating transferring the call to target handset. 5.
Paging from Base to Handset Paging from Handset to Base 1. Pressing the base unit PAGE or INTERCOM key, will page all registered handsets. The first handset to answer the page will For a handset to intercom a base unit, follow the steps below: Intercom from Base 1 SILENT establish a voice link with the base. 2. The INTERCOM LED will flash until a handset responds. The light will stay lit until the link is terminated. 3. The base unit will page for 15 seconds, then terminate the page 1.
~ 35~ * YES * NO * Param * DIR * CID *8 seconds * Off * On *Tone * Pulse 1-4 Base * Adjust 1-16 7 Contrast 5 Custom name 6 C all Manager ~ 36~ 2 Tone/Pulse * Ring 2 * Ring 3 * Ring 4 3 Backlight 4 Reset * Tone 1 * Tone 2 * Tone 3 * Tone 4 * Low * Off * High * Ring 1 4 Key Tone * Delete 3 Key Volume 2 Ring Type * Low * Vibrate LOW. * High HIGH 1 Ring Volume M E D IUM Add Option * Number * Edit LO W * Lock * Unlock return to low again: 2 DIREC TO RY 2.
Handset / Base Registration 3. Place base unit into REGISTRATION mode by pressing and holding the VOLUME and PAGE buttons at the same time Main Menu Options When the handset is in the IDLE mode, or when a call is on hold, the Main Menu can be accessed by pressing the RIGHT SOFT FUNCTION key. until you hear a single beep (about 3 seconds). The red "InUse" light will come on. Handset registration must be pe rformed within 30 seconds after entering the registration mode.
* Handset registered to a base with same ID. 4. Press the LEFT SOFT FUNCTION key for "YES." 9. Press END to return to the handset ID Conflict Base X 5. Deregistration is successful. main menu. Dereg from all bases NOTE 1: Upon successful registration, your handset will display "Reg OK New ID = " The handset has now been de-registered from all base units. The handset ID number NOTE 2: Your handset will automatically exit the will be reset to "00" as seen in the middle of the top LCD line.
3. Place base unit into REGISTRATION mode by pressing and holding the VOLUME and PAGE buttons at the same time until you hear a single beep (about 3 seconds). The red "In-Use" light will come on. Handset registration must be preformed within 30 seconds after entering the registration Mode. 4. Pressing the RIGHT SOFT BUTTON, on the handset, selects the MENU function. 6. Press the number " 3" button on the handset keypad. Press "MENU", "1" to set KEY GUARD. 1.
DIRECTORY VIEW MODE DIRECTORY EDIT MODE Press "MENU", "2" to access Directory screen 1. To view the Directory from the IDLE While in the DIRECTORY VIEW mode, the LCD will display the following screen: mode, press the RIGHT SOFT FUNCTION key to select the MENU option. To enter the DIRECTORY EDIT mode, either ADD or OPTION must be selected. ADD 2. While in the Main Menu, press the "2" key to select DIRECTORY: Main Menu: ¡õ ¡ô 1:KEY GUARD 2:DIRECTORY 3.
* Select ADD again using the LEFT SOFT FUNCTION key. The following screen will then appear: 4. To enter the letters of a name, press the corresponding keypad number one or more times depending on Number? SAVE DELETE 1.Enter a new phone number by pressing the corresponding keypad number key once. Note: The following characters require a special key combination: the order to the characters on the key. See Table 2 for a listing of available characters that can be used in the name field.
OPTION Table 2 Key Characters 1 '+ ,. * ( ) & 1 2 A B C C 2 3 D E F 3 4 G H I4 Choosing OPTION while in the DIRECTORY EDIT mode allows a directory record to be edited, deleted or a number to be viewed. Press RIGHT SOFT FUNCTION key to select OPTION.
Clear Entry Option 4. The cursor will appear under the first letter of the name. Type new information over the existing name This option allows a record to be completely removed from the Phone Directory. or press the RIGHT SOFT FUNCTION key to select DELETE. 1. While in the Options Menu press the "2" key to select clear entry: Options 1:Edit 2:Clear Entry NOTE: Selecting DELETE will move the cursor to the far right edge of the LCD screen.
Press "MENU", "3" to access Caller ID screen. 1. From the IDLE mode, press the RIGHT S O F T FUNCTION key to select MENU. 2. To access the Caller ID information stored in the handset, press the "3" key from the keypad to select Caller ID.
Caller ID with Call Waiting Option 5. Ring levels are: HIGH, LOW and To make use of this option you must subscribe to both Call Waiting and Caller ID service with your local telephone company. VIBRATE. Use the scrolling keys to select ring level. Press the LEFT SOFT FUNCTION key to SAVE setting. * When on a call, you will be alerted to an incoming call with a short beep. The phone number and name of the incoming caller will be displayed simultaneously. 6.
* From the IDLE mode, press the RIGHT SOFT FUNCTION key to enter the Main Menu. Press the "5" key from the keypad to select SETTINGS. Area Code Tone/Pulse Mode Main Menu: ¡ õ ¡ ô 1:KEY GUARD 2:DIRECTORY 3:CALLER ID 4:SOUNDS 5:SETTINGS 6:REGISTER Press "MENU", "5", "1" to access Area code screen. By setting the local area code, when a telephone number is auto-dialed from the Caller ID containing the selected area code, the phone will not include the area code when the number is dialed. 1.
Reset 1. Accessing this option displays the current name setting. Press "MENU", "5", "4" to access Reset menu. Choosing this option allows the handset parameters (dial mode, backlight, ring and key tone settings and ring/voice volume) to be reset to the factory settings. Also, this option will delete all the Phone Directory entries and all the Caller ID entries. 1. The Reset parameters option LCD EnGenius =Change Case * SAVE Delete 2.
2. The scrolling keys may be used to select a base unit number from 1 to 4. Pressing the RIGHT SOFT FUNCTION key moves the from YES to NO and back to YES in the selection process. Pressing the LEFT SOFT FUNCTION key will save the setting. Dial Prefix Press "Menu", "5", "8" to access the Dial Prefix screen. Allows you to enter up to an eight-digit dialing prefix (i.e.: 1010555 for long distance service). Use the UP/DOWN scrolling keys to toggle between the Yes or No Dial Prefix default selection.
~ 61~ W e ig ht -2 18 o unc es /497 g ra ms 6 7/8 x 5 x 1 5/8 inc he s 172 x 124 x 41 mm C UL 1950, UL 1950 FC C M PE FC C Pa rt 15, Pa rt 68 C AN/D O C RS S210, C S03 Ye s TIA/EIA-470B 2 d Bi Ind o o r/5 d Bi O utd o o r < - 106 d Bm (@ BER 10 ) > 200 p e r se c o nd Freq ue nc y H o p p ing C D M A Time D ivis io n D up lex (TD D ) Pulse -s ha p e d F S K 142 93 kb p s 32 kb p s AD PC M Ye s 900 mW AC Ad a p te r 902-928 M hz Ba s e U nit -2 NA NA NA NA NA NA NA NA NA AC Ad
6. Slots or openings in the product's housing back, side and 3. Power O utage In the event of a power outage, your cordless telephone will not allow you to make an outgoing call or take an incoming call. The cordless base station requires electricity for operation. bottom, are provided for ventilation. These openings must not be blocked or covered.
If the product does not operate normally by following the Only use EnGenius approved Nickel-Metal Hydride (NiMH) operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will rechargeable batteries in the cordless handset and battery often require extensive work by qualified service personnel to restore the product to normal operations.
Regulatory Information 1. This telephone system complies with Part 68 of the FCC rules. On the bottom of the base station is a label that contains, among other information, the FCC Registration Number, Ringer Equivalence Number (REN) and the Universal Service Order Code (USOC), which is RJ-11C. Your telephone company may ask you for this information. 2.
