Specifications

19. Data Collecting Wizard

19.1 Task description

The Data collecting wizard tool helps in collecting data from files which may be required by the

support team when they need more information on the setup. The data from the following files

are collected by the tool and sent to the support team after creating a zip package:

• Exported sflows

• Preference files

• Job tickets

• logs .db3 file

• Information about Switch files installed in user's system (layout, name, size, modification

date)

• Relevant registry/ plist records

•

Information from Support tab in About dialog box

• Job datasets

19.2 Challenges

When collecting data, its size is the biggest challenge. Even though the folders "backing" and

"ProblemFiles" are skipped as user's jobs are not included in data collection, the size of the data

may still be big. This is because the .db3 files may be a few GB in size and the jobtickets may e

a 100MB or more. As all these files allow a high level of compression, the zipped package will be

smaller by 5 or 10 times when compared to the original size.

In order to address the challenge posed by the data size,

• Users are allowed to select parts of the data they want to include in the zip package with the

help of checkboxes.

• The progress user interface provides information on what data is being included/ compressed

in the zip package at a given moment.

• Users can stop the data collection process if it is consuming too much time, with the "Abort"

functionality.

• Users can utilize the PitStop Connector to send the zip package to the Enfocus Support team.

Exporting .sflow

".sflow" is created by the Server only upon request. Flows in Switch installation are a combination

of XML and Property sets in various folders. When a user chooses "Export" in Designer UI, the

XML and Property sets are combined in .sflow by Server. The logic is difficult to extract outside

Server and it is also important to have the tool as an independent application to enable data

collection even when Switch is not launched anymore.

513

Enfocus Switch 10