Specifications

Error during activation / deactivation / repair
If you get the error message: “An error occurred during
activation/deactivation/repair”, check the version of your FNP Licensing Service.
The Licensing Wizard/Assistant works with the FNP Licensing Service on both Mac and PC. The
versions of your FNP Licensing Service and of the Licensing Wizard/Assistant must match.
If deactivation fails
If deactivation of your licenses fails, resulting in disabled licenses, you should be able to clean
them up by deactivating them again.
Error when processing the response file
When your off-line activation, deactivation or repair fails after loading the response file you
downloaded from the activation website, it may be because you downloaded the file twice.
This happens when your browser blocks automatic downloads, and you click the security message
at the top of your browser window then go back to the previous page to try downloading the
file again.
This generates a second, corrupt response file, that causes the activation / deactivation / repair
to fail.
If this happened to you, complete and submit the "report a problem" form on the web at
http://www.enfocus.com/reportaproblem.php.
To avoid this next time you download a response file, you need to either change your browser’s
security settings, or click the direct link on the download page.
See also:
Uploading the activation request and downloading the response file on page 169
Uploading the deactivation request file and downloading the response file on page 172
Uploading the repair request file and downloading the response file on page 174
On-line activation issues
When performing an on-line activation, if the Activate License Wizard / Assistant cannot access
the Internet, it prompts for proxy server information.
If you have a proxy server, enter the required information and try again.
If you do not have a proxy server, the anomalies should be looked for somewhere else within
your connection.
If the program hangs
If your software hangs when you launch it, it could be because another application using licenses
may have crashed and locked the connection to the licensing server.
In this case, quitting the process of the crashed application in Window’s Task Manager, or
rebooting the machine (Mac or Windows) should solve the problem.
Careful use of filesystem monitoring utilities
The licensing server software stores its critical configuration information in a special area of the
filesystem called trusted storage. This area of the computer can appear empty when in reality it
is not.
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Enfocus Switch 10