Specifications

4. Verify that the product information contained in the repair request file is correct and click
Continue.
5. Depending on the level of security of your Web browser, the response file (response.xml)
will download automatically, or it may be blocked. If it is blocked, click the direct link to
download the response file.
Important: Do NOT click on the warning message at the top of your browser window
then go back to the previous page and try to download the file again. If you do this the
file you download will be corrupt.
6. Copy the response file back to the machine running Enfocus Switch and go to that machine.
Loading the repair response
Once you are back at the machine running Enfocus Switch, do the following to load the
deactivation response file:
1. Open the About Enfocus Switch window.
2. Click the Repair button to open the Repair License Wizard (on PC) or the Repair License
Assistant (on Mac).
3. Click Next / Continue in the first screen of the Repair License Wizard/Assistant dialog box.
4. Select Off-line repair and click Next / Continue.
5. Select Step 2: Load a repair response and click Next / Continue.
6. Browse to the folder containing the response file you copied from the machine with full
Internet access, double-click it, and click Next / Continue.
Attention: Select the response file you downloaded from the website (response.xml) and
not the repair request file you uploaded.
A status bar appears while the system processes the response file. After that, a message
appears that the repair completed successfully.
7. Click Finish.
Tips and troubleshooting for Licensing
In this section are tips and troubleshooting information designed to help you use the software
if there are unexpected results.
Error messages - is the problem local or on the Web server?
On the rare occasion that you get an error message when you are manipulating licenses, if there
is an incident ID, the error is on the Web server. If there is no incident ID, the problem is local.
For example, "An error occurred while processing an
activation/deactivation/repair response. Incident ID: 1443" indicates that
there is a problem on the Web server.
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Enfocus Switch 10