Specifications

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Getting more help

How to get more help

If you run into a problem while installing or using Switch, there are a number of ways to get

help:

• Consult this guide.

• Consult the support section on the Enfocus web site; you'll find an extensive information

database, including:

a) A set of example flows and scripts (flow library, application library, script library).

b) A knowledge base with answers to frequently asked questions.

• Discuss the issue with other Switch users on the Enfocus user group.

• Contact your reseller; a list of authorized resellers is available on the Enfocus web site: Open

http://www.enfocus.com/FindReseller.php and choose your country in the dropdown menu.

• Complete and submit the "report a problem" form on the web at

http://www.enfocus.com/reportaproblem.php.

Note:

Some of the resources, such as Flow library and Script library, can be accessed directly from the

Help menu.

Flow library

The flow library offers an extensive set of documented example flows. You can download an

example and use it "as is", as a starting point for your own customized flow design, or just to

get a feeling for the capabilities of Switch.

To access the flow library, go to: http://www.crossroads-world.com/en/Get%20Flows.aspx.

Application library

The application library lists third-party applications that can be automated through Switch and

for which such automation has been tested by Enfocus. The list includes third-party applications

for which Switch offers a configurator, and other third-party applications that are treated as a

generic application.

The description for each application includes links to example flows and scripts to get you on

your way quickly.

To access the application library, go to

https://www.crossroads-world.com/en/Get%20Applications.aspx.

Enfocus Switch 10