Specifications

If the program hangs
If your software hangs when you launch it, it could be because another application using licenses
may have crashed and locked the connection to the licensing server.
In this case, quitting the process of the crashed application in Window’s Task Manager, or rebooting
the machine (Mac or Windows) should solve the problem.
Careful use of filesystem monitoring utilities
The licensing server software stores its critical configuration information in a special area of the
filesystem called trusted storage . This area of the computer can appear empty when in reality it
is not.
If you are using a filesystem monitoring utility such as Radmind on the Macintosh, it can delete
the configuration in the trusted storage area thinking it is empty. Make sure in the monitoring
utility to exclude those directories from monitoring/cleanup/replacing.
Trusted Storage locationOperating System
/Library/Preferences/FLEXnet Publisher/FLEXnetOS X on a Macintosh
\Documents and Settings\All Users\Application
Data\FLEXnet
Windows XP on a PC
\ProgramData\FLEXnetWindows Vista, Windows
7, Windows Server 2008 on
a PC
2.6 Starting Enfocus PitStop Server
To start Enfocus PitStop Server
Enfocus PitStop Server is accessible by running the PitStop Server application.
The Enfocus PitStop Server splash screen appears and remains displayed for a couple of seconds.
Once you have registered Enfocus PitStop Server, or clicked the Start Trial button, you can start
using Enfocus PitStop Server.
If the PitStop Server WatchDog is not running, or is set to another user (on Mac OS), you can start
the PitStop Server WatchDog and change it to the current user.
2.7 Getting Support
When contacting the Enfocus Support Department, it is important that you can provide our product
specialists with the necessary information about the configuration of your computer system and
the Enfocus product(s) you are using. To this end, we have included this support information in the
About PitStop Server dialog box.
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Enfocus PitStop Server