Specifications


52 Solution3.4InstallationandOperationManual
4. Howtomakeaclaim
Youmaymakeaclaimunderthiswarrantybyvisitingourwebsite(www.myfireplaceaustralia.com.au),contactingour
customercareline(0359415008)orvisitingourofficeattheaddressmentionedbefore.
Tomakeavalidclaimunderthiswarranty,youmust:
(a) lodge the claim
 with us as soon as possible and no later than 14 days after you first become aware of the
breakdown;
(b) provideuswiththeEnerzoneproductserialnumber;
(c) provideuswithreasonableproofofpurchasefortheEnerzoneproduct;and
(d) if required by us, provide us (or
any person nominated by us) with access to the premises at which the
Enerzoneproductislocatedattimesnominatedbyus(sothatwecaninspecttheproduct).
5. Warrantyclaims
Ifyoumakeavalidclaimunderapartsandlabourwarrantyandnoneoftheexclusionssetout
insection2apply,we
will,atourelection,either:
(a) repairtherelevantpartoftheEnerzoneproduct;or
(b) replace the relevant part of the Enerzone product with a product of identical specification (or where the
productissupersededornolongerinstock,withaproductof
ascloseaspecificationaspossible).
Wewillalsoarrangefortherelevantrepairedorreplacementparttobeinstalledatnochargetoyou,ifstillcovered
byourlabourwarranty.
Ifyoumakeavalidclaimunderapartsonlywarrantyandnoneoftheexclusionssetoutin
section2apply,wewill,at
ourelection,repairorreplacetherelevantpart.Youacknowledgethatinstallationisnotcoveredunderawarranty;
however,wemay,forafee,installtherepairedorreplacementpartforyou.Wewill,onrequest,provideyouwitha
quotefortheinstallation
oftherepairedorreplacementpart.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.
Refurbishedpartsmaybeusedtorepairthegoods.
Enerzone products are designed and supplied for normal domestic use. We will not be liable to you under
 this
warrantyforbusinesslossordamageofanykindwhatsoever.
6. Costsofwarrantyclaim
Whenyou make a claim under this warranty,a My Fireplace Australiaauthorized  repairer may need toattend your
premisestoinspecttheproduct.Wemaychargeyouaservicecallfeeifa
repairerisrequiredtotravelmorethan30
kilometersfrom MyFireplace Australiaofficeto yourlocation. Youmayobtain detailson the locationof ourservice
centres and our service call fees by visiting our website (www.myfireplaceaustralia.com.au) or calling our customer
careline(0359415008).


Manufactured
by:
STOVEBUILDERINTERNATIONALINC.
250,deCopenhague,Saint‐Augustin‐de‐Desmaures(Quebec),CanadaG3A2H3
Tel:(418)878‐3040Fax:(418)878‐3001

Distributedby:
MyFireplaceAustralia PtyLimited
Factory2,5‐7HoganCourt,Pakenham,Victoria3810
Phonenumber0359415008
www.myfireplaceaustralia.com.au