Installation manual
11
BHP’s Residential Demand Controller
Customer Service Program
Although the demand controller equipment is owned and operated by you, the customer,
Black Hills Power offers a variety of Residential Demand Controller Service Programs that
assist with instruction and maintenance of the unit:
INSTRUCTIONAL ASSISTANCE: If you need additional information about your demand
control equipment or instructional information, BHP will send you information, at no
cost. BHP also offers free personal instructions. Simply contact your local BHP ofce for
scheduling an instructional session with us.
SERVICE CHECKS: BHP offers a FREE service check and inspection of your demand
control equipment after the unit is installed by the electrician or if you are not sure the unit
is operating properly. A BHP Serviceman will test the unit to insure that the equipment is
working correctly and review with you any equipment malfunctions or operation procedures
that are identied. Before contacting BHP, we recommend that you refer to and review your
operators manual.
STANDARD WARRANTY/REPAIR: BHP will warranty the demand control equipment up to
three years after the installation date. BHP will order and replace any parts that are under
warranty at no cost to you. Please allow at least two weeks for ordering parts. If you are
not sure if your unit is under warranty, contact your local BHP ofce.
NON-WARRANTY REPAIRS: Repairs that are not under the standard manufacturers
warranty guidelines are subject to a service labor charge, including parts. These service
repair charges will vary based on the parts and labor to repair the equipment. Standard
cost for service charge is on a per- hour basis. Contact BHP for details on non-warranty
service and equipment costs.
EXTENDED WARRANTY: BHP offers an extended warranty on demand control equipment.
Contact your local BHP ofce for details.