System information

Enecsys Installation and Operation Manual – Version 1.6 –June 6 2012
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9 Product return process
If an Enecsys micro inverter is experiencing a problem in the field, the installer or distributor who
purchased the product from Enecsys should contact Enecsys:
• The most up-to-date listing of Enecsys contact information is available on our website:
www.enecsys.com, “Contact us” tab.
• Email inquiries: [e-mail].
Enecsys will provide troubleshooting assistance and determine if issues can be fixed or if the product
needs to be returned to the manufacturer.
9.1 For the end user
If the end user experiences a problem with the Enecsys micro inverters that are a part of their
PV system, they should contact the system installer. The installer or distributor who purchased
the inverters from Enecsys can work with Enecsys support to resolve issues.
If the end user needs assistance with determining their installer or distributor, contact
Enecsys at [e-mail].
9.2 For the customer (installer or distributor)
1. Determine with the assistance of Enecsys support whether the issue can be
resolved in the field, or if product needs to be returned.
2. In the case of component failure under warranty, Enecsys support can authorize
and issue an RMA number.
3. Customer then ships the product to be returned along with the Returned Materials
Authorization number to the warehouse address designated by Enecsys support.
4. At the receiving end, the RMA number will be matched against the returned
product. The returned goods must match for the RMA to be processed
successfully.