System information

Enecsys Installation and Operation Manual – Version 1.6 –June 6 2012
47
8 Troubleshooting
Contact Enecsys support or the system installer for assistance if you cannot understand how to
solve the problem.
8.1 Communication
Problem
Solution
No illuminated display presented
when the Enecsys gateway is
powered on.
Ensure the power supply is plugged in and powered on.
Replace the Enecsys gateway.
The Enecsys gateway does not
connect to the internet.
Check the Ethernet cable and router. Replace the Enecsys
gateway.
The Enecsys gateway shows 0 when
the micro inverters are installed.
Have the micro inverters been installed correctly? i.e. the
round plastic antenna cover disk is facing downwards,
Have the PV cables been connected properly?
Is the installation on a metallic roof? If yes, have you
installed a double repeater?
The Enecsys gateway is not showing
the correct number of installed micro
inverters.
Check PV module / micro inverter connection. Is there
sufficient sunlight on the modules? (During the night the
gateway will always show 0 unless a repeater or double
repeater has been installed, in which case the gateway will
show 1 or as many repeaters as there are in the
installation).
The frowning (not smiley) symbol on
the gateway device is visible, BUT
the correct number of installed micro
inverters is displayed as well as the
communication
! symbol.
Check the internet connection.
8.2 Monitoring
Problem
Solution
The installation cannot be set to “live” on
the Enecsys monitoring site.
Check that all tabs on the monitoring site have been filled in
correctly and that no “red crosses” are present.
All of the micro inverters show 0W power.
Inspect the number showing on the Enecsys gateway to make sure
all the micro inverters are communicating.
Check that the system is properly connected to the utility grid.
Check you have grid voltage from the AC cable on the roof.
One, or just a few, micro inverters
showing 0W power.
Inspect the number showing on the Enecsys gateway to make
sure the inverters are communicating.
Cannot log in after installation has been
set live by installer and user account
created.
Installers: call Enecsys support.
Excessive time elapses when
downloading monitoring data.
Click the tab again or refresh the page.
The system displays a ground fault error.
Owners: contact the system installer.
Installers: call Enecsys support.