Installation guide

Installation manual Intelligent Reliable Power

6. Troubleshooting

6.1 Communication

Problem Solution

No illuminated display presented when the Gateway

device is powered on.

Ensure the power supply is plugged in and powered on.

Replace the Gateway device.

The Gateway device does not connect to the internet. Check the Ethernet cable and router.

Replace the Gateway device.

The Gateway device shows 0 when the Micro-inverters

are installed.

Check the Gateway installation manual:

Have the Micro inverters been installed correctly i.e. communication disk is facing downwards.

Is the installation on a metallic roof, if yes, have you installed a Double Repeater?

The Gateway device is not showing the correct number

of installed Micro-inverters.

Check Module/Micro-Inverter connection. Is there sufficient sunlight on the modules? (During night

the Gateway will always show 0 unless a Repeater or Double Repeater has been installed, in which

case the Gateway device will show 1 or as many repeaters as there are in the installation).

The sad smiley symbol on the Gateway device is visible,

however, the correct number of installed Micro-inverters

is displayed as well as the communication tick symbol.

Check the internet connection.

Table 2: Communication troubleshooting.