Chapter 7 Maintenance and Troubleshooting T his chapter covers post-installation maintenance instructions for the SP201-SA. It describes the commands that will help you troubleshoot the SP201-SA and keep it operating smoothly. It also presents a list of problems that could occur during installation or maintenance, and suggests actions to try before calling Technical Services. This chapter includes the following sections: • Section 7.1, Commands in an SP201-SA Session • Section 7.
7-2 Chapter 7: Maintenance and Troubleshooting ! 7.1 Caution: The SP201-SA is not designed to be serviced in the field. If the SP201-SA malfunctions and you are unable to isolate the problem, contact Encore Networks as indicated above. Do not remove the cover or disassemble the SP201-SA, as doing so may void its warranty.
Commands in an SP201-SA Session 7-3 Table 7-1. Maintenance and Troubleshooting Commands for the SP201-SA (1 of 4) Command Description alias Defines numbers 0–9 to represent frequently used commands. See Section 7.2.1.2, The alias Command. coldstart Resets configurable parameters to factory defaults and resets the SP201-SA. You use this command after downloading new software to the SP201-SA. See Section 2.4.3, Coldstarting the SP201-SA.
7-4 Chapter 7: Maintenance and Troubleshooting Table 7-1. Maintenance and Troubleshooting Commands for the SP201-SA (2 of 4) Command Description show x Shows specified information as described below. Type show help for a list of show commands. show alarms Displays information about the SP201-SA’s trunk alarms. See Section 7.2.4.1, The show alarms Command. show almrelay Shows trunk alarm propagation. See Section 7.2.4.2, The show almrelay Command. show ani Displays the ANI substitution table.
Commands in an SP201-SA Session 7-5 Table 7-1. Maintenance and Troubleshooting Commands for the SP201-SA (3 of 4) Command Description show hardware Displays the hardware configuration. See Section 7.2.4.13, The show hardware Command. show states Displays the current states for all trunks and timeslots. See Section 7.2.4.14, The show states Command. show stats Displays the reset statistics. See Section 7.2.4.15, The show stats Command.
7-6 Chapter 7: Maintenance and Troubleshooting Table 7-1. Maintenance and Troubleshooting Commands for the SP201-SA (4 of 4) 7.2 Command Description trace isup Traces all or specified details of SS7/C7 messages. See Section 7.2.5.2, The trace isup Command. trace isupmsg Enables ISUP raw message traces. See Section 7.2.5.4, The trace isupmsg Command. warmstart Resets the SP201-SA but maintains configured parameters. See Section 2.4.1, Warmstarting the SP201-SA.
Monitoring and Troubleshooting the SP201-SA Software 7-7 user> help *** MAIN COMMAND HELP *** assign coldstart config dumpchan help reset show trace tracechan traceiw warmstart - Assign the CIC range to be used on this card Reset configurable parameters to factory defaults and reset card Configure specified items - use "config help" for more information Dump CAS channel data for troubleshooting Display this help screen Reset specified item(s) - use "reset help" for more information Show specified inform
7-8 Chapter 7: Maintenance and Troubleshooting user> alias ****************************************************************************** ***************************** COMMAND ALIAS LIST ***************************** ****************************************************************************** 0: alias 1: history 2: help 3: show help 4: show banner 5: show version 6: show hardware 7: config help 8: warmstart 9: coldstart ****************************************************************************** user>
Monitoring and Troubleshooting the SP201-SA Software 2 7-9 To change the definition of a command, type alias a and press Enter, where a is a number 0 to 9. A prompt similar to the following is displayed. user> alias 4 Current command string for alias 4: show banner Enter new command string [1-76 chars/# to delete/CR to keep current]==> 4: 3 Type the new command you wish this alias number to represent, and press Enter. (For example, type show stats and press Enter.
7-10 Chapter 7: Maintenance and Troubleshooting of commands recently used. (Note that the last command shown is always history, because you have just entered that command.
Monitoring and Troubleshooting the SP201-SA Software 7.2.3 7-11 The reset Commands To see a list of reset commands, type reset and press Enter. The console will display a list of reset commands available in the SP201-SA software, similar to the following.
7-12 Chapter 7: Maintenance and Troubleshooting a To reset a specific channel, type reset chan m:n and press Enter. where m represents the trunk and n represents the timeslot you want to reset. A message similar to the following is displayed: user> reset chan 1:4 channel reset b To reset multiple channels, type reset chan m:n p:r and press Enter. where m:n is the beginning of the range of trunks:timeslots you wish to reset, and p:r is the end of the range.
Monitoring and Troubleshooting the SP201-SA Software 7-13 A message similar to the following is displayed: channels reset 7.2.3.2 The reset stats Command You can reset the statistics without viewing them. (In protocol-conversion packages, you can also reset the statistics after viewing them. See Section 7.2.4.15, The show stats Command, to view statistics for protocolconversion software.) How to Use the reset stats Command 1 To reset statistics, type reset stats and press Enter.
7-14 Chapter 7: Maintenance and Troubleshooting b If you do not wish to reset the statistics, type n and press Enter. The statistics remain at their current values. The following prompt appears, followed by the user> prompt. statistics NOT reset user> 7.2.3.3 The reset systimer Command The reset systimer command resets the relative clock time to 0 (zero). To use the command, type reset systimer and press Enter. The system clock resets to zero, and the following message is displayed.
Monitoring and Troubleshooting the SP201-SA Software 7-15 user> show *** SHOW COMMAND HELP *** banner - Display application banner buffers - Display the size of message buffer pools clocks - Display current clock source for framing connection - Display CIC/timeslot/peer timeslot relationships events - Display list of the statemachine Events and States framers - Display the configuration & status of the trunk (span) framers hardware - Display hardware configuration information states - Display the DTMF and
7-16 Chapter 7: Maintenance and Troubleshooting user> show alarms ****************************************************************************** ***************************** TRUNK ALARM STATUS ***************************** ****************************************************************************** MF MF Alarm MF YEL YEL SYNC SYNC CARR FS Trunk Reporting AIS AIS LOW LOW LOSS LOSS LOSS ERRS MAJOR MINOR ****************************************************************************** 1 ENABLED ---- ---- ---
Monitoring and Troubleshooting the SP201-SA Software 7-17 Table 7-2. show alarms Parameter Descriptions (2 of 2) Parameter Description ALARM STATUS: Major (also called a red alarm) Indicates an active major alarm. Major alarms are Fs errs, carrLos, syncLos, mfSynLs, ais, and mtais. Minor (also called a yellow alarm) Indicates an active minor alarm. Minor alarms are yellow and mf yel. Aggregate Alarm Status 7.2.4.2 Shows the alarm status for the SP201-SA (i.e.
7-18 Chapter 7: Maintenance and Troubleshooting 7.2.4.3 Viewing the ANI Table Note: The commands for configuring and viewing Alternate Number Insertion (ANI) are available only if the optional ANI Feature has been installed. The show ani command lets you see the ANIs in the ANI substitution table. The following procedure provides guidelines. Note: To configure numbers in the ANI table, see Section 5.3.1, Configuring ANI Substitution.
Monitoring and Troubleshooting the SP201-SA Software 7-19 user> show ani 1 1234567890 2 1234567891 3 1234567892 4 1234567893 5 1234567894 6 1234567895 7 1234567896 8 1234567897 9 1234567898 10 1234567899 11 1234567900 12 1234567901 13 1234567902 14 1234567903 15 1234567904 16 1234567905 17 1234567906 18 1234567907 19 1234567908 20 1234567909 21 1234567910 22 1234567911 23 1234567912 24 1234567913 25 1234567914 26 1234567915 27 1234567916 28 1234567917 29 1234567918 30 1234567919 31 1234567920 32 123456792
7-20 Chapter 7: Maintenance and Troubleshooting Information similar to the following is displayed: ****************************************************************************** * * * +++ SignalPath Product Line +++ * * * * Application: ETSI ISDN/R2 Standalone * * Application Part Number: 15174.1020 * * Package Part Number: 15175.1020 * * Release Date: 02/14/03 05:17:06 * * * * * * Encore Networks, Inc.
Monitoring and Troubleshooting the SP201-SA Software 7.2.4.6 7-21 The show ccstates Command This command displays each ISDN channel’s SS7–ISDN Call Control state and last event. How to Use the show ccstates Command 1 At the user> prompt, type show ccstates and press Enter. Information similar to the following is displayed. Note: Square brackets enclose the AGC’s software application part number and version.
7-22 Chapter 7: Maintenance and Troubleshooting user> show clocks ********************************************************* *********** FRAMER CLOCK SOURCE CONFIGURATION *********** ********************************************************* Clock source configured: INTERNAL CLOCK Clock source being used: Trunk 1 PRIMARY clock source: Trunk 1 SECONDARY clock source: Trunk 7 TERTIARY clock source: LOCAL OSCILLATOR ********************************************************* user> 7.2.4.
Monitoring and Troubleshooting the SP201-SA Software 7-23 How to Use the show connections Command 1 At the user> prompt, type show connections and press Enter. A display similar to the following appears.
7-24 Chapter 7: Maintenance and Troubleshooting CIC Timeslot peerTimeslot peerCIC ----------------------------------------------------------R2-00017 1:17 5:17 00017-Q767 R2-00018 1:18 5:18 00018-Q767 R2-00019 1:19 5:19 00019-Q767 R2-00020 1:20 5:20 00020-Q767 R2-00021 1:21 5:21 00021-Q767 R2-00022 1:22 5:22 00022-Q767 R2-00023 1:23 5:23 00023-Q767 R2-00024 1:24 5:24 00024-Q767 Enter for next page... any other key to exit... 7.2.4.
Monitoring and Troubleshooting the SP201-SA Software 7-25 Note: This command is intended for use by Technical Support personnel when customers report troubleshooting problems. How to Use the show events Command 1 At the user> prompt, type show events and press Enter. The current list of available events, similar to the following, is displayed. user> show events R2 EVENTS 0 NONE 1 EVT_ACK_TIMEOUT 2 EVT_ANSWER 3 EVT_ANSWER_TIMEOUT ...
7-26 Chapter 7: Maintenance and Troubleshooting 7.2.4.11 The show fgd Command If your SP201-SA is running the R1 protocol, you can use the show fgd command to view the current entries in the Feature Group D (FGD) information digits translation table. Note: To add or delete table entries, see Section 3.3.3.2, The config fgd Command. How to Use the show fgd Command 1 At the user> prompt, type show fgd and press Enter. The system displays the information digits translation table.
Monitoring and Troubleshooting the SP201-SA Software 7.2.4.12 7-27 The show framers Command You use the show framers command to view detailed information about the SP201-SA trunks. How to Use the show framers Command 1 At the user> prompt, type show framers and press Enter. Information similar to the following is displayed.
7-28 Chapter 7: Maintenance and Troubleshooting Table 7-3. Parameter Descriptions for the show framers Command (2 of 2) 7.2.4.13 Parameter Description Haul Type The general line length that the software configuration reflects. The default is Short, for a cable 0 to 133 feet (0 to 41 meters) long. Line Length Indicates the length of the T1 cable. (This parameter is not applicable for E1 lines.) Trunk State Indicates the trunk state. Initialized means that the trunk is fully operational.
Monitoring and Troubleshooting the SP201-SA Software 7.2.4.14 7-29 The show states Command You use the show states command to display a list of current states for timeslots on the trunks, whether in service or out of service. Note: This command is intended for use by Technical Support personnel when customers report troubleshooting problems. How to Use the show states Command 1 At the user> prompt, type show states and press Enter. The list of current states, similar to the following, is displayed.
7-30 Chapter 7: Maintenance and Troubleshooting 7.2.4.15 The show stats Command This command displays the statistical counters on the SP201-SA. This command also lets you reset the statistical counters. How to Use the show stats Command 1 At the user> prompt, type show stats and press Enter. The statistical counters for the SP201-SA are displayed. A prompt also asks whether to reset the statistical counters to zero.
Monitoring and Troubleshooting the SP201-SA Software 7.2.4.16 7-31 The show template Command The show template command indicates which IAM template and ACM template are being used on each channel of the DTMF, R1, R2, or N5 trunks. How to Use the show template Command 1 At the user> prompt, type show template and press Enter. The system displays the numbers of the IAM templates and ACM templates used on each CAS channel, similar to the following: user> show template Template (IAM No.-ACM No.
7-32 Chapter 7: Maintenance and Troubleshooting If the SP201-SA’s time has not been set previously, the following message appears.
Monitoring and Troubleshooting the SP201-SA Software 7-33 user> show trace **************************** TRACE CONFIGURATION ***************************** ****************************************************************************** Traces Status ****************************************************************************** isup: on Point code: all CIC: 102 MSG: acm [2130/08/25 18:22:44]: Command "show trace" completed • If there are several traces available on the SP201-SA, the initial list is short, bu
7-34 Chapter 7: Maintenance and Troubleshooting Trunk 1 0 1 1 2 2 3 Traces (Enabled = T) 5 0 5 0 5 0 ****************************************************************************** ccccb: - - - - - - - - - - - - - - - - - - - - - - ccfsm: - - - - - - - - - - - - - - - - - - - - - - isdnfsm: - - - - - - - - - - - - - - - - - - - - - - isdnmsg: - - - - - - - - - - - - - - - - - - - - - - isupfsm: - - - - - - - - - - - - - - - - - - - - - - isupmsg: T T T T T T T T T T T T T T T T T T T T T T T **************
Monitoring and Troubleshooting the SP201-SA Software 7.2.4.19 7-35 The show trunks Command You use the show trunks command to display the information about the trunks configured on the SP201-SA. How to Use the show trunks Command 1 At the user> prompt, type show trunks and press Enter. Information similar to the following is displayed: user> show trunks Trunk Dchan Type Protocol ------------------------1 T1 R2 2 T1 R2 3 D24I T1 ETSI ISDN 4 D24I T1 ETSI ISDN user> 7.2.4.
7-36 Chapter 7: Maintenance and Troubleshooting user> show version ************************************************************* ************** APPLICATION VERSION INFORMATION ************** ************************************************************* Application: DTMF/ITU Q.767 C7 Standalone Application Part Number: 14752.0705 Package Part Number: 15141.0705 Release Date: 10/18/01 20:45:15 ************************************************************* user> 7.2.
Monitoring and Troubleshooting the SP201-SA Software 7-37 Table 7-4. Mapping of Old to New Trace Commands (1 of 2) Former Command config traceflags 1 trace on/ off 4 Former Command Supported Type Trace New Command user cc ccb trace ccCcb anything to ISDN debug 2 n.a. 3 cc debug trace ccdebug anything to ISDN debug n.a. cc error trace ccerror anything to ISDN debug n.a. cc state machine trace ccfsm anything to ISDN debug n.a. cc tracehi trace cchigh anything to ISDN debug n.a.
7-38 Chapter 7: Maintenance and Troubleshooting Table 7-4. Mapping of Old to New Trace Commands (2 of 2) Former Command Supported Type Trace New Command tracechan tk:ts on/ off 5 user trace cas traceiw on/off user Former Command tracechan traceiw trace iw Application New Command Automated Type Use CAS bulk caller user yes CAS to anything user yes CAS to anything debug n.a. 1. The former config traceflags command has been divided into its constituent parts. 2.
Monitoring and Troubleshooting the SP201-SA Software 7-39 Note: The show trace command indicates the traces that are enabled. See Section 7.2.4.18, The show trace Command. 7.2.5.1 The trace cas Command The trace cas command, available for CAS protocols, is used to display detailed information about interworking messages sent between protocols. You can trace one or more timeslots, up to all timeslots on the SP201-SA. The trace cas command replaces the former tracechan command.
7-40 Chapter 7: Maintenance and Troubleshooting user> trace cas 1:2 on Trace enabled [2004/08/02 19:37:19]: Command "trace cas 1:2 on" completed user> [2004/08/02 19:37:19.326] hh:mm:ss:ttt task tk/ts 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 19:37:19.328 S7--> 5:2 19:37:19.328 S7 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 19:37:19.328 DT 1:2 etc.
Monitoring and Troubleshooting the SP201-SA Software ! 7-41 Caution: You can enable trace cas for more than one timeslot, as shown in the following list of formats for the trace cas command; however, this is not advised because of the possibility of losing calls. usage: or or or trace trace trace trace cas cas cas cas [trk:ts] [on/off] [trk:ts] [trk:ts] [on/off] [trk] [on/off] all [on/off] If you enable trace cas for more than one timeslot, a warning is displayed.
7-42 Chapter 7: Maintenance and Troubleshooting user> 18:57:17.263 18:57:17.264 S7<-18:57:17.265 S7 18:57:17.267 S7--> 18:57:17.267 S7<-18:57:17.268 S7 18:57:17.270 S7--> 18:57:17.270 S7<-18:57:17.271 S7 . . . 18:57:17.337 S7--> 18:57:17.338 S7<-18:57:17.338 S7 18:57:17.340 S7--> 18:57:17.341 S7<-18:57:17.341 S7 . . . 18:57:17.453 18:57:17.453 18:57:17.454 . . . 18:57:17.571 18:57:17.571 18:57:17.
Monitoring and Troubleshooting the SP201-SA Software 7-43 trace cas off All channel traces are now off [2130/08/25 18:57:47]: Command "trace cas off" completed c Type trace off and press Enter. All traces are stopped. user> trace off [2129/01/06 23:05:25]: Command "trace off" completed user> 7.2.5.2 The trace isup Command The trace isup command, available for SS7 protocols, allows you to trace all or specified details of ANSI SS7 or ITU C7 messages.
7-44 Chapter 7: Maintenance and Troubleshooting Point Code : • If the card has software for ANSI SS7 to ITU C7 (or a variant), a prompt asks which side (ANSI or ITU) to configure. Enter 'ansi' or 'itu' if point code to be used : 2 Do one of the following: a If you do not wish to enter a point code, press Enter without typing anything. Note: We recommend the default (that is, not typing a point code), so that the trace will accept transmissions from all point codes.
Monitoring and Troubleshooting the SP201-SA Software 7-45 Point Code : 3 Type the point code, in the format x-y-z, and press Enter. Note: We recommend the default (that is, not typing a point code), so that the trace will accept transmissions from all point codes. If you want to use a point code, the system will filter transmissions to accept messages only from the point code you enter. Note: Get all point codes from your network administrator. The following prompt appears.
7-46 Chapter 7: Maintenance and Troubleshooting The trace aborts and the user> prompt is displayed. Go to Step 7. c If you wish to see a list of codes for message type, type ? and press Enter.
Monitoring and Troubleshooting the SP201-SA Software 7-47 All trace isup routines stop, and the user> prompt is displayed. Command "trace isup off" completed user> 7.2.5.3 The trace isdnmsg Command The trace isdnmsg command, available for ISDN protocols, is used to enable or disable display of the ISDN raw message trace. You can specify this trace; it is also an automated trace function. (To use automated traces, see Section 7.2.5.5, The trace Command.
7-48 Chapter 7: Maintenance and Troubleshooting The ISDN raw message trace is started. A message similar to the following is displayed. Command "trace isdnmsg 3:4 7:4 on" completed 2 To end an ISDN raw message trace, do one of the following at the user> prompt, where trk represents the trunk number and ts represents the timeslot (channel) number: a To stop an ISDN raw message trace for a specific timeslot, type trace isdnmsg trk:ts off and press Enter.
Monitoring and Troubleshooting the SP201-SA Software 7-49 Note: The trace isupmsg command is a constituent part of the former config traceflags command. How to Use the trace isupmsg Command 1 To start an ISUP raw message trace, do one of the following at the user> prompt, where trk represents the trunk number and ts represents the timeslot (channel) number: a To start an ISUP raw message trace for a specific timeslot, type trace isupmsg trk:ts on and press Enter.
7-50 Chapter 7: Maintenance and Troubleshooting b To stop an ISUP raw message trace for a range of timeslots, type trace isupmsg trk1:ts1 trk2:ts2 off and press Enter, where trk1:ts1 represents the range’s beginning trunk and timeslot and trk2:ts2 represents the ending trunk and timeslot. c To stop an ISUP raw message trace for all timeslots on a single trunk, type trace isupmsg trk off and press Enter.
Monitoring and Troubleshooting the SP201-SA Software 7-51 The following sections discuss use of the trace command: • Section 7.2.5.5.1, Using trace off • Section 7.2.5.5.2, Using trace on 7.2.5.5.1 Using trace off The trace off command is used to end all trace functions, not just automated trace functions. When you use this command, you can stop all traces on specific trunks and timeslots, or you can stop all traces on all timeslots. Note: If you wish to start automated traces, see Section 7.2.5.5.
7-52 Chapter 7: Maintenance and Troubleshooting Command "trace off" completed 7.2.5.5.2 Using trace on The trace on command is used to start all automated trace functions that are available in the card’s software. When you use this command, you can start automated traces on specific trunks and timeslots, or you can start automated traces on all timeslots.
Troubleshooting the SP201-SA Hardware 7-53 To end all trace functions, follow the procedure in Section 7.2.5.5.1, Using trace off. 7.3 Troubleshooting the SP201-SA Hardware The following sections contain tables that list problems you may encounter, possible causes of those problems, and recommended solutions when installing, configuring, and maintaining the SP201-SA equipment. 7.3.
7-54 Chapter 7: Maintenance and Troubleshooting Table 7-5. Possible Installation Problems (2 of 2) Problem Possible Cause • Connector pins are The control incorrectly set. console is not communicating with the SP201-SA. • The RS-232 configuration parameters are set incorrectly. • You are incorrectly connecting a DTE or DCE device. SP201-SA™ Customization and Maintenance Guide Possible Solution • Refer to Section 1.5, Connecting to the Control Console, for correct pinouts.
Troubleshooting the SP201-SA Hardware 7.3.2 7-55 Troubleshooting during Configuration and Maintenance of the SP201-SA Table 7-6 describes possible solutions to problems you could encounter while configuring, operating, and maintaining the SP201-SA. Table 7-6. Possible Configuration Problems Problem Possible Cause Possible Solution Signaling conversion is behaving erratically. • Trunks may be down or in alarm states. • Check the trunks for alarm status.
7-56 Chapter 7: Maintenance and Troubleshooting SP201-SA™ Customization and Maintenance Guide