Encore CONTROL SYSTEM Installation and Service Manual Software Version 1.8.
Affiliate with the N.V. KEMA in The Netherlands CERTIFICATE Certificate Number: 510040.001 The Quality System of: Thomson Inc, and its worLdwide Grass Valley division affiliates DBA GRASS VALLEY Headquarters 400 Providence Mine Rd Nevada City, CA 95959 United States 15655 SW Greystone Ct. Beaverton, OR 97006 United States 10 Presidential Way Suite 300 Woburn, MA 01801 United States Kapittelweg 10 4827 HG Breda The Nederlands 7140 Baymeadows Way Ste 101 Jacksonville, FL 32256 United States 2300 So.
Encore CONTROL SYSTEM Installation and Service Manual Software Version 1.8.
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Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Documentation Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Additional Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Sources and Destinations Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multi-Level Switching Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . All Level Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Breakaway Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tie-Line Description . . . . . . . . . . . . . . . . .
Contents RJ-45 Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ-45 to 9-Pin D Adaptor Pinouts (RS-232) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RJ-45 to 9-Pin D Adaptor Pinouts (RS-422/486) . . . . . . . . . . . . . . . . . . . . . . . . . . GPI Pinouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GPI Out Encore Panel Server State Indication. . . . .
Contents SNMP Agent Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 SNMP License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 NetCentral SNMP Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 NetCentral Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Third Party SNMP Managers . . . . . . . . . .
Preface About This Manual This Encore Installation and Service Manual is designed for facility engineers and are involved in Encore system installation, configuration, and servicing. Documentation Set The basic Encore documentation set consists of: • Installation and Service Manual, • Configuration Manual, • Control Panels Operation Manual, and • Release Notes.
Preface Additional Documentation Documentation for various Encore system options is also available: • Encore Salvo Editor Instruction Manual, • Soft Panels Instruction Manual, and • Visual Status Display Instruction Manual.
Safety Summary Read and follow the important safety information below, noting especially those instructions related to risk of fire, electric shock or injury to persons. Additional specific warnings not listed here may be found throughout the manual. WARNING Any instructions in this manual that require opening the equipment cover or enclosure are for use by qualified service personnel only.
Safety Summary Symbols on the Product The following symbols may appear on the product: Indicates that dangerous high voltage is present within the equipment enclosure that may be of sufficient magnitude to constitute a risk of electric shock. Indicates that user, operator or service technician should refer to product manual(s) for important operating, maintenance, or service instructions. This is a prompt to note fuse rating when replacing fuse(s).
Safety Summary Use proper power cord — Use only the power cord supplied or specified for this product. Ground product — Connect the grounding conductor of the power cord to earth ground. Operate only with covers and enclosure panels in place — Do not operate this product when covers or enclosure panels are removed. Use correct fuse — Use only the fuse type and rating specified for this product. Use only in dry environment — Do not operate in wet or damp conditions.
Safety Summary Ensure mains disconnect — If mains switch is not provided, the power cord(s) of this equipment provide the means of disconnection. The socket outlet must be installed near the equipment and must be easily accessible. Verify that all mains power is disconnected before installing or removing power supplies and/or options. Route cable properly — Route power cords and other cables so that they ar not likely to be damaged. Properly support heavy cable bundles to avoid connector damage.
Regulatory Notices Certifications and Compliances FCC Emission Control This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Regulatory Notices Canadian Certified Power Cords Canadian approval includes the products and power cords appropriate for use in the North America power network. All other power cords supplied are approved for the country of use. Canadian Certified AC Adapter Canadian approval includes the AC adapters appropriate for use in the North America power network. All other AC adapters supplied are approved for the country of use.
Regulatory Notices For IEC compliance: The radiant power is detected trough a 7 mm aperture at a distance of 100 mm from the source focused through a lens with a focal length of 100 mm. FCC Emission Limits This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesirable operation.
Regulatory Notices 18 Encore — Installation and Service Manual
ESD Protection Electronics today are more susceptible to electrostatic discharge (ESD) damage than older equipment. Damage to equipment can occur by ESD fields that are smaller than you can feel. Implementing the information in this section will help you protect the investment that you have made in purchasing Grass Valley equipment. This section contains Grass Valley’s recommended ESD guidelines that should be followed when handling electrostatic discharge sensitive (ESDS) items.
ESD Protection Sources of ESD and Risks The following information identifies possible sources of electrostatic discharge and can be used to help establish an ESD policy. Personnel One of the largest sources of static is personnel. The static can be released from a person’s clothing and shoes. Environment The environment includes the humidity and floors in a work area. The humidity level must be controlled and should not be allowed to fluctuate over a broad range.
ESD Protection Grounding Requirements for Personnel The information in this section is provided to assist you in selecting a grounding method. This information is taken from ANSI/ESD S20.20-2007 (Revision of ANSI/ESD S20.20-1999). Table 1. Product Qualification Personnel Grounding Technical Requirement Test Method Required Limits Wrist Strap System* ANSI/ESD S1.1 (Section 5.11) < 3.5 x 107 ohm Flooring / Footwear System – Method 1 ANSI/ESD STM97.1 < 3.
ESD Protection 22 Encore — Installation and Service Manual
Section 1 Encore System Overview Note This same Overview section is included in several Encore manuals. If you are familiar with this material you can skip to the next section. Introduction The Encore system is an open, scalable platform for full router and facility control. Featuring tight integration with Grass Valley router matrices, third-party routers, automation systems, and other equipment, the Encore system can consolidate media assets under a single, unified control system. Figure 1.
Section 1 — Encore System Overview The Encore system modular design lets broadcasters and other highquality content creators select just the level of control they need. At its most basic, the Encore system can configure and control the crosspoints of a single routing matrix, but it can be expanded to control multiple matrices. Controlled Hardware Encore can control a wide range of Grass Valley routers including Trinix, Apex, Concerto, Acappella, 7500 WB, and 7500 NB using Ethernet.
Introduction The System Controller Frame has two slots for SCBs and two slots for Power Supply modules, located behind the front cover/air filter. Status indicator LEDs and a reset button are located on each SCB (Figure 3). Figure 3. System Controller and Power Supply Modules Reset Buttons Power Supply Modules Slot 1 Slot 2 Slot 1 8053_36r0 Slot 2 System Controller Modules Cabling and power connectors are located on the rear of the System Controller Frame (Figure 4). Figure 4.
Section 1 — Encore System Overview Control Panels A wide variety of hardware control panels are available that can work across the room or across the country via IP LAN/WAN connections. Many Grass Valley legacy hardware control panels can also be used with optional serial interfaces. Optional PC control panel software is also available that emulates many of these hardware panels.
Introduction Encore System Control Fundamentals Distributed Control System The Encore system uses a distributed control networked architecture. Various Encore software components are installed on different hardware locations to perform different tasks. This design provides extraordinary system power and flexibility. Configuration files are downloaded over the network to target devices, permitting rapid configuration changes while the Encore system remains operational.
Section 1 — Encore System Overview Sharer PC The Sharer PC is the PC on which the Sharer is installed. Typically the configuration PC and Sharer PC are the same, but separate PCs can be used. Routing Basics Terminology Area - An Area is a defined group of Sources and Destinations. Takes are restricted to connecting Sources and Destinations within the same Area (unless Tie-Lines are used).
Routing Basics Preset - Selecting an item (for example a Source or Destination) in prepara- tion for an action. Protect - A control function that prevents control panels or devices from changing the current Source selection for the specified Destination. Salvo - A named, system-wide preset which, when executed, can change crosspoints on multiple Destinations at the same time. Source - An input signal or collection of input signals generally associated with a particular device (like a VTR or DDR).
Section 1 — Encore System Overview Figure 9. A Single Switching Matrix Inputs 0 1 2 3 4 5 6 7 8 9 Outputs 8053_15_r0 0 1 2 3 4 5 6 7 8 9 Any of the 10 inputs (numbered 0 to 9) can be routed to any of the 10 outputs (numbered 0 to 9). One input can also be routed to more than one output. All the possible routes are represented by the intersections of the horizontal and vertical lines in the illustration.
Routing Basics Multi-Level Switching Description All Level Take An all Level Take switches the same input number on all Levels, to the controlled Destination, as shown in Figure 10. Figure 10.
Section 1 — Encore System Overview Tie-Line Description Tie-lines can be used to link different matrices, allowing Sources in one matrix to be routed to Destinations in another matrix. Each tie-line has a Source Name and a Destination Name that defines the signal path. A tieline Source is actually a Destination of the first matrix, and the tie-line Destination is a Source of the second matrix. Routes that employ more than one tie-line are called multi-hop tie-lines (Figure 12). Figure 12.
Section 2 Installation Encore System Controller Frame Frame Rack Mounting The Encore System Controller frame is installed in a standard 483 mm (19inch) rack. Rear frame support brackets are included; their use is highly recommended but not required. The frame occupies two rack units. See Figure 13. Cooling is by internal fans mounted on the Controller and Power Supply modules. Figure 13. Encore System Controller Frame 88 mm 3.5 in. 483 mm 19 in. 432 mm 17 in. 464 mm 18.25 in.
Section 2 — Installation Each side of the Encore Controller frame has two screws with spacers (Figure 14). The openings on the rear support bracket will fit over the screw heads. The spacers allow enough room to slide the bracket along the frame. Adjust the bracket to fit the rack and secure with user supplied screws, washers, and nuts. Figure 14.
Encore System Controller Frame 48V DC Connections WARNING Do not apply a 48V DC power source until all 48V DC connections on the matrices are complete and secure. The 48V DC connection requires 12 AWG (3.31 mm2) wire and a 3-pin female terminal block connector. See Figure 15. 3-pin Female Terminal Block Connector 3-pin Male Terminal Block Connector 8103_00_18_r0 Figure 15. 48V DC Connection Tighten screws to secure wires.
Section 2 — Installation Figure 16. System Controller Components Optional mezzanines SIO ISA Mezzanine Fan Assembly Control Processor Sub-Module GSC ISA Mezzanine System Controller Module Motherboard 8053_38r0 Front Side View Rear Control Processor Submodule Jumper Settings The Control Processor submodule provides the processing capacity required for the Router Control and/or the Control Panel Server applications. This module has several user adjustments.
Encore System Controller Frame Figure 17. Control Processor Settings Place jumper in Clear CMOS Memory position to reset CMOS. Normal position is default. Upper Lower Place jumper in Upper position to select upper BIOS bank. Lower position for lower BIOS bank is Default. Watchdog Timer Jumper Off On JP5 JP1 Normal Clear CMOS Memory BIOS Bank Jumper JP2 CMOS Jumper In the On position, a Watchdog Timeout will cause the module to reset.
Section 2 — Installation The default for the first four ports is RS-232; to set these ports to RS-422/ 485 set all eight jumpers on each port to the 422 position. See Figure 18 for jumper and DIP switch locations. Also see Serial Cabling RS-232 on page 53 and Serial Cabling RS-422/485 on page 54 for additional information. Figure 18. SIO ISA Port Jumpers and DIP Switches DIP Switch Settings Duplex Jumpers Ports 0 to 3 ON Place jumper in Half position to use half duplex.
System Cabling Example System Cabling Example Table 4 list the connectors on the Encore System Controller Frame. The Gender column indicates the gender of the connector found on the frame. The Details column contains information to assist in using the connector. Table 4. Connectors on Encore System Controller Frame Label Connector Type Details Gender Terminal Block Male Use 12 AWG (3.31 mm2) wire and a 3-pin terminal block connector to establish a DC power connection.
Section 2 — Installation Figure 19. Redundant System Controllers Configured Using VLANs Concertos 25 INPUTS 21 22 31 29 27 32 30 26 28 17 18 23 24 19 20 Concerto 13 14 9 10 15 16 5 6 11 12 1 31 27 2 7 8 23 28 3 32 1 31 3 32 29 4 19 24 20 25 30 15 22 21 22 29 27 32 + G + G 30 EXP. OUT 28 23 24 1 EXP.
Reference Cabling Figure 20 shows the same system configuration using two switches. Figure 20. Redundant System Controllers Configured Using Two Switches Concertos 25 INPUTS 21 22 31 29 27 32 30 28 17 18 26 23 24 20 Concerto 13 14 19 9 10 15 16 5 6 11 12 1 31 3 32 1 31 3 32 27 2 7 8 23 28 4 19 24 29 20 30 15 21 22 29 27 32 + G + G 30 EXP. OUT 28 EXP.
Section 2 — Installation the Concerto frame. Video Reference 2 is terminated at the first Concerto frame. Video Reference 1 continues from the first Concerto to the second Concerto before being terminated at the end of the bus. An AES Audio Reference is added at the first Concerto frame and routed to the second Concerto frame where it is terminated. Note If Concerto is configured with an Audio Module, an AES Audio Reference must be present. Figure 21.
Control Panels Figure 22. Rack Mount Control Panel Installation 106 mm 4.18 in. 44 mm 1.75 in. 8103_00_33r1 The 1 rack unit control panels; BPS, 48B, and XY are 44 mm (1.75 in.) The 2 rack units control panel, PMB is 88 mm (3.5 in.) 432 mm 17 in. 483 mm 19 in. Control Panel Grounding Encore Control panels must be properly grounded before connecting AC power. Use the ground nut located on the rear of each control panel. See Figure 23. 1. Attach either a 6 AWG (13.30 mm2) wire or a ground strap to lug.
Section 2 — Installation Control Panel Power Control panels are powered differently, depending on model. Panels either have built in power supplies that use standard power cables, or use external brick style power supplies. Types of Control Panel Cabling Current Encore control panels use Ethernet communications that use standard 10Base-T and 100Base-T compatible Category 5e cable. Legacy SMS7000 control panels use Global Serial Channel (GSC) communications that employ loop through 75 Ohm coaxial cable.
Control Panels Figure 24.
Section 2 — Installation BNC connectors found on the back of the frame. Two GSC mezzanines can be installed in redundant SCBs for redundant GSC operation. Figure 25. GSC Control Panels, Redundant Operation SCB Cabling GSC Control Panels (Maximum 16 panels per BNC.) 75 Ohm Terminator (Required) Connect same as example above. (Daisy chain 16 control panels per BNC for a total of 64 maximum.) 75 ohm Terminators (For redundant operation loop and terminate all four BNCs at both ends even if not used.
Control Panels ft. (450 m.). The CP Bus is a 1 MBit data bus and will not allow pigtail extensions between the BNC T-connector and the control device (see Figure 27). Control Panel To GSC BNC on Encore System Controller frame Control Panel 8103_00_35r0 Figure 27.
Section 2 — Installation 5. Next type in the following command, followed by the return key, which will reprogram all GSC control panels connected to the SCB: lcpProgram 6. Once the panels are programmed they will automatically reboot and sign onto the Encore system. At this point the GSC control panels should connect and be given the default configuration defined for each panel type within the Panel Server. 7. Configure these control panels using the standard method described for Encore control panels.
Control Panels To correct this issue from the SMS7000 MCPU console interface: 1. FTP the files 'EraseE.mot' and 'EraseC.mot' to the MCPU. Ensure the FTP is done in the 'bin' (binary mode). You will use “EraseE” for EPOS panels and “EraseC” for CSOS panels. 2. From the MCPU console interface program the control panel with the appropriate .mot file. To know which file is appropriate for a given control panel, reset the panel and observe the boot up display of the panel.
Section 2 — Installation a GP output (contact closure) that can be connected to one of the 14 GP inputs accessible on the control panel’s D-connector. Encore and Kalypso panels have 15-pin D-connectors, and SMS panels have 50-pin D-connectors on the rear of the panel (see Table 6 on page 51 and Table 7 on page 52). JSO Configuration The GP inputs appear in the control panel configuration as additional control panel configurable inputs.
Control Panels Encore/Kalypso Control Panel JSO Pinouts The pin-outs of the 15-pin D-connector on Encore control panels are identical to that used in the Kalypso Ethernet remote AUX panels (KAL32AUX1, KAL-32AUX2, JEP-100). Table 6.
Section 2 — Installation SMS7000 GSC Joystick Override Connector The installation of the Joystick Override uses shielded cable and a 50-pin D connector. The pin outs for the 50-pin D connector is in Table 7. Table 7.
Control Panel Keycap Legends ENC-UCP Serial RS-422 Pinouts The ENC-UCP control panel has two parallel wired 9-pin female ports, labeled Data A, located on the rear of the panel. These ports can be used for RS-422 communications. Termination is not required for short cable runs, but may be needed for longer runs. Pinouts are shown in Table 9. Table 9.
Section 2 — Installation redundant RS-232 connections use ports 1, 2, 3, or 4 on the optional SIO ISA mezzanine. See Figure 28 for a cabling example using PC-compatibles. Figure 28.
Serial Cabling RS-422/485 Figure 29. Frame Part Number STATES OF AMERICA 610088400 ENCORE CONTLR MADE IN THE UNITED ENCORE CONTLR 610088400 RICA ED STATES OF AME MADE IN THE UNIT 8103_04_67r0 S/N ASSY. NO. ASSY. NO. S/N If this number is: 6101000xx, this is the new Encore Frame. 6100884xx, this is the original Encore Frame.
Section 2 — Installation Early Model Frame 6100884xx Backplane Encore Control frames with part numbers in the 6100884xx range will appear as one of the two types shown in Figure 31. Figure 31.
Serial Cabling RS-422/485 Figure 32. COM 2 RS-422/485 Cabling New Encore Frame 6101000xx 8103_04_64r1 Encore System Controller Frame RJ-45 Male Cat 5 Cable (100 m, or 328 ft) 9-Pin D Male (on VTR) RJ-45 Female to 9-Pin D Female Adaptor RJ-45 Male Cat 5 Cable (100 m, or 328 ft) 9-Pin D Male (on VTR) RJ-45 Female to 9-Pin D Female Adaptor See Figure 33 for a cabling example using Encore Control Frame 6100884xx and two VTRs.
Section 2 — Installation Nonredundant Frame 6101000xx The RJ-45 serial connectors on this frame use pinouts that conform to an off-the-shelf Cat 5e Ethernet patch (pin-to-pin) cable pinouts. Do not use the patch (pin-to-pin) cables 174821700 for non-redundant cabling. Use customer supplied cabling.
Serial Cabling RS-422/485 The customer supplied cabling from the ivory RJ-45 connector to the device is not specified but here are a few guidelines: • Use the shortest cabling practical for the installation, • When using RJ-45 to D type serial adaptors, put the adaptor as close to the device as possible, ideally connect the adaptor to the device, and • Use Cat 5e Ethernet patch (pin-to-pin) type cabling with RJ-45 connectors to either the device or the adaptor on the device. Figure 35.
Section 2 — Installation The customer supplied cabling from the Encore Control frame to the device is not specified but here are a few guidelines: • Use the shortest cabling practical for the installation, • When using RJ-45 to D type serial adaptors, put the adaptor as close to the device as possible, ideally connect the adaptor to the device, and • Use Cat 5e Ethernet patch (pin-to-pin) type cabling with RJ-45 connectors from the Encore Control frame to either the device or the adaptor on the device.
Serial Cabling RS-422/485 The customer supplied cabling from the ivory RJ-45 connector to the device is not specified but here are a few guidelines: • Use the shortest cabling practical for the installation, • When using RJ-45 to D type serial adaptors, put the adaptor as close to the device as possible, ideally connect the adaptor to the device, and • Use Cat 5e Ethernet patch (pin-to-pin) type cabling with RJ-45 connectors to either the device or the adaptor on the device. Figure 37.
Section 2 — Installation The original Encore Control frame part number 6100884xx is nonconforming and requires the crossover cable (174821600). The newer Encore Control frame part number 6101000xx is conforming and uses a standard Patch (pin-to-pin) cable (174821700). The length of the cables (20.32 cm, 8 in.)provided is the maximum length supported for cabling from the Encore Control frame to the Y connector.
Control Frame Pinouts Control Frame Pinouts RJ-45 Pinouts The Encore Control Frame has twelve RJ-45 connectors per slot: • EN 1 and EN 2 are used for Ethernet connections. They require a patch cable if connecting to a switch, or a crossover cable if connecting directly to a PC-compatible. • COM 2 and the eight connectors labelled SIO 1 to 8 are RS-422/485 serial connections. There are different pinouts for RS-422/485 depending on which Encore Control frame is used.
Section 2 — Installation Table 10.
Control Frame Pinouts RJ-45 to 9-Pin D Adaptor Pinouts (RS-232) Table 11 shows the adaptor pin assignments for RS-232 serial connection to a terminal or a terminal emulator on a PC-compatible. Table 11.
Section 2 — Installation RJ-45 to 9-Pin D Adaptor Pinouts (RS-422/486) Table 12 shows the adaptor pin assignments for a RS-422/485 connection on an Encore frame with part number 6100884xx. CAUTION The pin-to-pin Cat 5e cable used with this adaptor to connect to the Encore Control frame must be short to minimize crosstalk (suggested ≤ 4 inches). Table 12.
Control Frame Pinouts Table 13 shows the adaptor pin assignments for a RS-422/485 connection on an Encore frame with part number 6101000xx. Table 13.
Section 2 — Installation GPI Pinouts General Purpose Interface (GPI) pinouts are shown below. The GPI IN (Figure 14) is a 9-pin D male connector and the GPI OUT (Figure 15) is a 15pin D male connector. Table 14. GPI In Pinouts GPI In Pin D-9 Male Pin 1 Pin 6 Pin 9 Function Pin Function 1 GPI_IN1- 6 GPI_IN1+ 2 GPI_IN2- 7 GPI_IN2+ 3 GPI_IN3- 8 GPI_IN3+ 4 GPI_IN4- 9 GPI_IN4+ 5 GPI_Power - - Pin 5 Table 15.
Control Frame Pinouts Note When an SCB is reset manually (using the board reset button or Encore Controller web page), its GPI Out pins retain their last state during reset. This means both SCBs in a redundant pair will temporarily have pin 14 closed, even though only one is actually the Supervisor. After the reset process completes and the SCBs renegotiate their status, the pins on both SCBs will correctly report the resulting Supervisor/Subordinate state.
Section 2 — Installation 70 Encore — Installation and Service Manual
Section 3 Maintenance and Troubleshooting Service and Replacement Parts Replacement parts can be ordered. Contact Grass Valley Customer Service for current part numbers, part availability, and ordering directions. Maintenance Field Replaceable Units Modules and Power Supplies are not serviced in the field. Replace faulty modules and Power Supplies with spares. Return faulty units to a designated repair depot. For more information contact Grass Valley Customer Service.
Section 3 — Maintenance and Troubleshooting System Controller Modules To Remove System Controller Modules 1. Position the hands with the index and third fingers of both hands curled around the module handle. Place both thumbs on the frame. See Figure 39. Figure 39. Removing the Controller Module Handle Remove Controller Module Controller module Second Controller module (shown unseated) Leverage against frame to unseat module Handle 8103_00_56r0 Frame Controller module Frame 2.
Maintenance To Insert System Controller Modules 1. Align the module in the appropriate frame slot. 2. Slide the module into the frame. The fan and the LEDs will come on as soon as the pins make contact with the backplane before the module is fully seated. 3. Seat the module by firmly pressing against the bottom edge of the module using index fingers and thumbs. When the module is fully seated the bevelled edge of the module will line up with the upper card guide as shown in Figure 40. Figure 40.
Section 3 — Maintenance and Troubleshooting Power Supply Modules Refer to Figure 41 for the following procedure. 8103_00_22 Figure 41. Power Supply Modules Retention Screw Knobs Handles To Remove Power Supply Modules 1. Unscrew the retention screw knob to disconnect the module from the frame. 2. Pull the module gently to disengage it from the backplane. 3. Slide the module out of the frame. 4. Use anti-static precautions to protect the module. To Insert Power Supply Modules 1.
Maintenance Fan Assemblies The fan unit and/or the fan filter on the Encore System Controller module can be replaced. The Fan Filter is made of soft, moderately dense material. It can be cleaned and re-used or replaced with a new filter. Contact Customer Service to order replacements. To Replace the Fan Unit See Figure 42 for the location of the fan unit and plug. 1. Remove the System Controller module from the Encore Control Frame. 2. Disconnect the fan plug located at J1 on the System Controller module.
Section 3 — Maintenance and Troubleshooting To Replace the Fan Filter Before starting this procedure, ensure that the fan is not operating and will not start by disconnecting the System Controller module. You can disconnect power to the System Controller module by unseating the module, pulling it an inch or so away from the connectors on the Encore Control frame. See Figure 43 for the location of the fan filter. 1. Remove the Fan Filter Cover.
System Controller Web Pages System Controller Description Web Page The System Controller Description web page (Figure 44) reports system information only. No changes can be made from this screen. Figure 44. System Controller Description Web Page System Controller Description This portion of the screen reports the System Controller Name, Asset Tag Number, and Location information that has been entered on other web pages. It also displays System Controller software version information.
Section 3 — Maintenance and Troubleshooting Application Configuration Web Page The Application Configuration web page (Figure 45) is used to specify with Encore applications will be able to be run on that System Controller, enable options, and enter Asset Tag and Location information. The System Controller can also be rebooted from this screen. Figure 45. Application Configuration Web Page System Controller Configuration Check boxes indicate which applications will run on that System Controller.
System Controller Web Pages System Parameters Permits entry of Asset Tag and Location information, for facility management purposes. These appear on the System Controller Description screen. System Controller Network Web Page The System Controller Network web page can be used to change IP address data used by the System Controller. CAUTION Do not change IP address data unless you know exactly what you are doing. Incompatible IP addresses will make the Encore system inoperable. Figure 46.
Section 3 — Maintenance and Troubleshooting Date, Time and Frame Count Configuration Web Page The Date, Time and Frame Count web page (Figure 47) supports Simple Network Time Protocol (SNTP), permits manually setting the SCB’s date, and allows activation of the SCB’s Frame Count Server. These settings control synchronization of the SCB with other devices on the network. For example, both SCBs in a redundant pair need to use the same time reference to ensure proper data sharing during system operation.
System Controller Web Pages Current Time The Current Time line reports the current time and date being used by that SCB. The reference source being used for each is shown by the Time Source and Date Source fields. Possible Time sources are VITC, SNTP, and Frame Count Server. Possible Date sources are SNTP and a manually set System Date.
Section 3 — Maintenance and Troubleshooting The Daylight Savings Time checkbox advances SNTP time by one hour, and is available for use with SNTP servers that do not automatically correct for this time change. After making any SNTP changes, click on the Save button to enact the changes. System Parameters The System Date is displayed on this screen, and on the service console readout as part of the header for any error or event message.
ENCONFIG.ini Table 16.
Section 3 — Maintenance and Troubleshooting ;NPBlock is used to control the Router operations by redundant serial client. To block operations from subordinate write 'Enable', else write 'Disable'. NPBlock=Disable ;NetDelay is used to configure the periodicity of the Network connectivity detection for connected NP/RCL clients, in seconds. Default is 5 seconds, can be configured between 3 to 255, 0 shall use the Default, and -1 shall Disable.
Troubleshooting SCB Software Watchdog A Software Watchdog is available on Encore SCBs. This utility program monitors SCB tasks and can reboot the SCB should any task become suspended. Diagnostic information is printed on the console before a reboot. This feature is enabled or disabled using the new ENCONFIG.ini file.
Section 3 — Maintenance and Troubleshooting Figure 48. System Controller LEDs TC P1 P2 P3 P4 SYNC RF1 P5 RF2 ERR SIO AC TIVITY RESET P6 P7 S1 TP1 +5V TP2 TP2 +3.
Troubleshooting The LEDs found on the System Controller module are shown in Table 17. Table 17. System Controller LEDs Component System Controller Module Group Label None ERR BSY TC P2 RF1 RF2 ERR P3 SYNC P1 PWR P5 Red Yellow Green TP2 +3.
Section 3 — Maintenance and Troubleshooting Table 17. System Controller LEDs - (continued) Component Global Serial Channel Mezzanine Group Label GSC None TC P1 None RF2 ERR P3 SYNC RF1 P2 P5 S1 P6 RESET SIO ACTIVITY P4 TP1 +5V P7 Serial Input Output Mezzanine SIO ACTIVITY Color Green Green None Green None Green P1 Green TP2 +3.
Troubleshooting System Controller Flash Memory Formatting Each Encore System Controller board contains a Compact Flash memory card, which is specially formatted for use with the Encore hardware. If this memory card should become corrupted, it may need to be reformatted. Because of this special formatting, you cannot directly use a Compact Flash memory card purchased from a retail or other non-Grass Valley supplier on an Encore System Controller board.
Section 3 — Maintenance and Troubleshooting 4. Run the mkdosfs executable by typing c:\> mkdosfs -w : Note Be sure to use the -w option and use care when selecting the drive name. 5. Copy the entire contents of c:\Program Files\Grass Valley Group\Encore\FileSystem\ folder to the Compact Flash (two files). 6. Copy all the files and folders from the c:\Program Files\Grass Valley Group\Encore\Encore Image\ folder except the Encore.
Troubleshooting Symptoms Telnet the SCB running the CPS. The console connected to SCB, shall display the following error message when a Salvo is created with the duplicate Salvo keycap name. Error loading Salvo in file Duplicate Keycap name, Salvo has not been loaded, Rename the Salvo Keycap. When the duplicate Salvo keycap names exist in the system, it will not appear in the Salvo Editor as well as Panel Server. Recovery Change the duplicate Salvo Keycap name to be a unique name. 1.
Section 3 — Maintenance and Troubleshooting 2. Save the Salvo with the new name containing valid DOS FS2 characters and delete the old Salvo. Filename More than 8 Characters Scenario The Salvo file name has no restriction on the number of characters. If the Salvo keycap name is more than 8 characters, the Panel Server will resize it to 8 characters and list. However the Salvo cannot be used for any of the operation.
Telnet Connection to System Controller Telnet Connection to System Controller Using the Hyperterminial (or equivalent) utility program and an Ethernet connection you can connect to an Encore System Controller (SCB) via Ethernet. Simply enter the IP address of the SCB. The SCB must be operational at the network level, and resetting the SCB drops the connection.
Section 3 — Maintenance and Troubleshooting Encore System Controller – SNMP Agent Monitored Subsystems The Encore SNMP agent allows SNMP Manager applications to monitor the subsystems shown in Table 19. Table 19.
SNMP Monitoring Table 19. SNMP Monitored Subsystems - (continued) Subsystem Description Client ID to uniquely identify the client, Client Name, such as M2100, Kalypso, or Encoda, Client IP Address / Serial Port of System Controller, Native Protocol/ RCL Client Client Status, values are: Active or Disconnected, and Total Client Connection (number of Ethernet clients connected). Status and events of NP/RCL clients. Event includes disconnect and re-connect of Ethernet clients from a specific IP address.
Section 3 — Maintenance and Troubleshooting Figure 50. System Controller Description Window Device ID 2. Locate the Device ID in the System Controller Description window. 3. Obtain License Key from Thomson Grass Valley Customer Service. 4. Select the Application Configuration window for the System Controller. Figure 51.
SNMP Monitoring 5. Click on Enter License Key button. Figure 52. Enter License Key Window 6. Enter License Key in text box and click Submit. 7. Verify that the System Controller Application Configuration window now shows SNMP Service: Enabled. Repeat the procedure for each System Controller that needs a License Key. NetCentral SNMP Manager The Thomson Grass Valley NetCentral system is a suite of software modules, residing on one or more centrally located PC-compatible computers.
Section 3 — Maintenance and Troubleshooting The Thomson Grass Valley NetCentral SNMP Manager automatically registers itself with the Encore System Controller to receive the Traps. Third Party SNMP Managers need to manually register with the Encore System Controller. Third Party SNMP Managers Other industry standard Third Party SNMP Managers can monitor Encore System Controllers. For their installation & configuration, please contact your SNMP Manager Software vendor.
SNMP Monitoring 2. Create a new Row in the Trap target table by sending a SET request for: gvgTtCfgEntryStatus(1.3.6.1.4.1.4947.2.1.3.3.1.4).index Where index is the value returned in Step 1 (value 2). For this example generate a SET request for 1.3.6.1.4.1.4947.2.1.3.3.1.4.2 Where 2 is the next available index, syntax is INTEGER32 and set the value as 5 (create and wait). If the SET request is successful proceed to Step 3.
Section 3 — Maintenance and Troubleshooting 5. Send a SET request for: gvgTtCfgEntryStatus (1.3.6.1.4.1.4947.2.1.3.3.1.4).index where index is the value returned in the step 1 above (value 2) and value to be 1 (Active). This will activate the newly created row. If this SET request is successful, you are all set to receive the Traps. If the SET request is successful you are all set to receive the Traps.
SNMP Monitoring Table 20. System Controller Trap Messages - (continued) Trap Description NP/RCL Serial Client Connects: A NP or RCL Serial client connects to Encore. NP/RCL Ethernet Client Disconnects: A NP or RCL Ethernet client disconnects from Encore. NP/RCL Ethernet Client Connects: A NP or RCL Ethernet client connects to Encore. Control Panel Disconnects Control Panel disconnects from Encore. Control Panel Connects Control Panel connects to Encore network.
Section 3 — Maintenance and Troubleshooting 102 Encore — Installation and Service Manual
Appendix A Specifications Power Requirements and Mechanical Specifications Table 22. Encore Mechanical and Power Specifications Model Depth Width Height Weight Rack Units Voltage Input Power Consumption (Maximum) Encore System Controller Frame 464 mm 18.25 in. 483 mm 19 in 88 mm 3.5 in. 13.15 kg. 29 lbs. 2 100-120 / 200-240 VAC, or 38-60 VDC ≤ 130 W BPS Control Panel 106 mm 4.18 in. 483 mm 19 in 44 mm 1.75 in. 1 kg. 2.2 lbs 1 100-240 VAC ≤ 25 W 48B Control Panel 106 mm 4.18 in.
Appendix A — Specifications Table 23.
Appendix B Encore System Interface Guide Introduction This section provides settings that can be used as a guide to configure an Encore system to work with specific devices. This information is intended for engineers who are already familiar with Encore and third party system configuration procedures. Refer to the separate Encore Configuration Manual, the latest Encore Release Notes, and documentation provided by any third party devices involved for more information.
Appendix B — Encore System Interface Guide CAUTION Encore control systems employ consecutive IP addresses for redundant Concerto matrix controller operation. The next higher IP address is reserved for this purpose and cannot be assigned to another device on the network, even if the Concerto is not operating redundantly. Serious system communications problems can occur if this next higher Concerto Controller IP address is used on the network.
Default Network IP Settings (Concerto 64VAA Example) Default Network IP Settings (Concerto 64VAA Example) The NetConfig utility program can be used to set IP addresses on Encore system components. You will need to configure the PC running NetConfig on the same network as the Encore system components before these components will be recognized by NetConfig. Note Default IP Addresses are shown, which will need to be changed to add an Encore system to an existing facility network.
Appendix B — Encore System Interface Guide Encore Control of Concerto 64VAA (Ethernet) Table 25. Encore>Concerto 64VAA Router Configuration Config./Channels Channel Index 1 Protocol GVG CPL Host IP N/A Config./Levels Set Label SDV Audio1 Audio2 Set Format D G G Config/Physical Matrix Concerto 64V Concerto 64A Name SDV AUDIO No. Inputs 64 64 No. Outputs 64 64 No. Controllers 1 1 No. Segments 1 1 Matrix Type Concerto Digital Video Concerto Audio (Stereo) Controller No.
Encore Control of Jupiter (Ethernet) Encore Control of Jupiter (Ethernet) Encore System Settings Table 26. Encore Control of Jupiter over Ethernet using Native Protocol - Encore Settings Config/Channels Channel Index 2 Protocol GVG NP Host IP N/A Config/Levels Set Label JUP-S JUP-A Set Format D G Config/Phys Matrix/Crosspoint Group Name JUP_SDV JUP_AES No. Inputs 20 20 No. Outputs 10 10 No. Controllers 1 1 No.
Appendix B — Encore System Interface Guide Jupiter System Settings Note Only CM-4000 Jupiter systems running Version 7.4 or higher software can be controlled via Ethernet. Table 27. Encore Control of Jupiter over Ethernet using Native Protocol - Jupiter Settings Network Description Board Name CM-4000 ENCORE Type SB NP Address MAC address of Primary CM4000 192.168.0.
Serial Interfaces Serial Interfaces Devices that do not support Ethernet communications may be controlled serially by Encore. Encore systems also support being controlled externally with serial communciations. This is typically the mechanism older Station Automation systems employ to control Encore devices.
Appendix B — Encore System Interface Guide Encore System Settings Table 28. Encore Control Jupiter ESswitch Protocol over Serial Port, Encore Settings Config/Channels Channel Index 3 Protocol Philips ESswitch Port 2 Data Bits 8 Stop Bits 1 Baud Rate 38400 Parity Odd Hand Shake None NOTE: Any RS-422 port can be used. Config/Levels Set Label JUP-S JUP-A Set Format D G Config/Phys Matrix/Crosspoint Group Name JUP_SDV JUP_AES No. Inputs 20 20 No. Outputs 10 10 No.
Encore Control of Jupiter (Serial) Jupiter System Settings Table 29.
Appendix B — Encore System Interface Guide Jupiter Serial RS-422/485 Cable Pin Assignments The pinouts below are used for creating serial cables to connect an Encore Control frame to either the Jupiter VM 3000 or the Jupiter CM4000. Figure 53 shows the pin assignments for a RS-422/485 cable from an Encore frame with part number 6100884xx to either the Jupiter VM 3000 or the Jupiter CM4000. Figure 53.
Jupiter Control of Encore NP Protocol Serial Interface Jupiter Control of Encore NP Protocol Serial Interface Encore System Settings When Jupiter controls an Encore system, on the Encore side only a serial connection between the two systems needs to be established. Table 30.
Appendix B — Encore System Interface Guide Encore Control of Horizon Serial Interface (RS-422/485) Encore provides support for serial control of a Horizon matrix as follows: • Matrix sizes up to 128 x 128, • Maximum of 4 levels, • Serial matrix (XY port) communication baud rate of 19200, and • The Encore RS-422 SIO port baud rate is user adjustable. Supported rates are 19200, 9600, 4800, and 2400.
Encore Control of Horizon Serial Interface (RS-422/485) Horizon Serial RS-422/485 Cable Pin Assignments Table 31 shows the adaptor pin assignments for a RS-422/485 connection from an Encore frame to a Horizon frame Table 31.
Appendix B — Encore System Interface Guide Encore to Horizon Protects and Unprotects Encore control of Horizon only supports All Level Protects and Unprotects. It does not support soft Locks, hard Locks, force Unlocks, or Lock/Protect Override. An Encore issued Protect to a Horizon router is removable using the force Unprotect feature. Horizon enforces a time-to-live on all destination protects. Horizon uses an 8-bit protocol and does not utilize text strings for identifying a protecting device.
Index Numerics 10/100BaseT switch 40 6100884xx Frame 54 6101000xx Frame 54 7500 control by Encore 24 A Acappella consecutive IP addresses reserved 106 Acappella control by Encore 24 all level Take 31 illustration 31 Apex control by Encore 24 Area definition 28 Asset Tag information 79 B breakaway definition 28 breakaway Take 31 illustration 31 C cabling Encore Control System diagram 40, 41 cabling example Encore Control System 39 Cancel New Settings box 79 channel definition 28 Check to reboot now box 79
Index date source priority 82 Daylight Savings Time checkbox 82 Destination definition 28 general description 30 distributed control 27 documentation online 4 E ENCONFIG.
Index J Joystick Override 49 configuration 50 pinouts Encore 51 pinouts GSC 52 pinouts Kalypso 51 jumper Control Processor 36 Jupiter serial cable connections to Encore 113 settings for control by Encore (Ethernet) 109 settings for control by Encore (Serial) 111 settings to control Encore (Serial) 115 System Controller 35 multi-level switching general description 31 N NetCentral 97 capabilities 97 NetConfig Relay Agent disabling 85 Nonredundant serial port cabling frame 6100884xx 58 frame 6101000xx 58 K
Index LEDs 88 preset definition 29 Protect definition 29 Horizon 118 R Reboot box 78 Reboot button 82 redundancy Concerto IP address 106 redundant serial port cabling frame 6100884xx 61 frame 6101000xx 61 reference video 40, 41 replacement parts 71 Reset configuration button 78 RJ-45 pinouts 64 routing terminology 28 RS-232 Adaptor pinouts 65 COM 1 (CONSOLE) 53, 64 pinouts 64 Ports 1 to 4 53, 64 RS-422/485 Adaptor pinouts frame 6100884xx 66 Adaptor pinouts frame 6101000xx 67, 114, 117 COM 2 56 COM 2 frame
Index general description 24 insert module 73 insert power module 74 installation 33 LEDs 85 mezzanine 37 Network web page 79 pinouts 63 power 34 power supply module 25 remove module 72 remove power supply module 74 reset button 25 serial connection settings 93 telnet connection 93 web pages 76 System Controller Frame slots 25 System Controller module 35 slots 35 System Date setting 82 System Interface Guide 105 T Take all level 31 all level illustration 31 breakaway 31 breakaway iIlustration 31 definition
Index 124 Encore — Installation and Service Manual
