User`s manual

Solving Problems
SuperDrive 6.10 | 64
7 Solving Problems
Printing Problem
Communication Problem
7.1 Printing Problem
The screen and the printing resolution are not frequently the same. Thus when you are printing, the results
may be not the same as seen on the screen.
Thus, if general protection fault is shown when you are printing some topic, check the printer driver. If
possible, change to a more updated version of the driver.
Assure that the printer is activated and that you can print from any application. If even thus the problem
persists, open the property page of the printer that you are using. Select the properties that better matches
your system.
7.2
Communication Problem
If SuperDrive does not communicate with the Drive
· Check if the serial cable is properly working and if you are using the correct cable model. Check if there
is no disconnected wire on the cable, if the cable pinout is correct or if the cable is well connected.
· Check if you are using the correct drive address and if the project on SuperDrive indicates the same
address. Also check if the drive communication protocol is correct (WEGBUS).
· Check equipment jumpers: see drive Manual.
· Check if the PC serial port (COM1...COM16) selected in the SuperDrive is the same where the cable is
connected.
· Turned off drive, disconnect and connect the cable again, turn on the drive again.
· Interrupt request of Windows for the serial ports (COMxx) not correctly configured: check on control
panel the item [Device Manager > Ports]. If possible, use default configurations. The window must show
that there is no conflict with other devices.