Warranty

Limited Warranty Information
Thank you for choosing an Enchanted Garden product! All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence,
we will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with
the purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed
description of warranty coverage.
Water Damage
Our products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered
negligence and will, therefore not be covered under this warranty. The use of "hard water"
and/or caustic cleaners can affect the paint or other finishes. Failure to keep the unit clean,
and use of such additives/cleaners, will also void the warranty. Please note: for fountains,
it is normal for some splashing to occur and protecting the immediate surfaces is not the
responsibility of the manufacturer.
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using
standard paint. The paint is designed to protect the entire finish against breakdown of
color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you
purchased the product. If that is not an option, you can contact us at 1-877-710-0162.
When contacting customer service, you must be prepared to show proof of purchase,
provide photographs and any other information needed to validate your claim. This may be
necessary to distinguish between a partial or complete replacement of a defective product.
The warranty does not cover any items with multiple parts; the warranty will ONLY cover
the individual component of the unit/item that may be defective. Replacement parts can be
made available to a consumer through the original selling party, or an approved parts
retailer. If this is not an option, contact our customer service department. Item is covered
under one year limited warranty from the date of purchase. When requesting replacement
parts due to a warranty claim after 30 days of purchase, credit card information will be
requested for shipping charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence,
improper installation and/or modifications have occurred. This includes any and/or all
defects arising out of freezing water damage, hard water damage, failure to keep the unit
clean and free of harmful additives such as bleach, chlorine, etc., which affects the paint
and/or parts. This warranty also does not cover any additional charges or installation,
removal, disposal and/or shipping costs or consequential damage associated with any
warranty claim.
277-4653