Assembly Instructions

6
1. For pre-lit trees, if the tree does not illuminate
a. Check the power cord/adapter/all light string plugs is/are properly and firmly plugged into the wall outlet.
b. Gently turn the poles to make sure they are connected in place.
2. For hinged trees, if some branches are loose
a. Place the loose branch into the hinge bracket.
b. Insert the included hinge pin through the holes of bracket and
secure with the included washer (see Fig. E).
This tree includes hinge pins & washers. To order extra parts, please contact our Customer Service Center.
SPARE PARTS
TROUBLESHOOTING TIPS
Fig. E
For any questions, assistance, or missing parts, Do Not Return To Place Of Purchase. Please contact us at 1-888-919-0070
or visit our website at www.polygroupstore.com. One of our customer service representatives will be happy to assist you.
TREE ID# IS LOCATED ON END PANEL OF BOX. TREE ID# IS REQUIRED WHEN REQUESTING REPLACEMENT PARTS.
CUSTOMER SERVICE FOR CHRISTMAS TREES
Customer Name:
Address(No P.O. Boxes):
City & State:
Zip Code:
Day Phone:
Date Purchased:
Tree ID#:
Tree UPC#:
Store Purchased:
Specify Problem:
3. If Alexa cannot be connected
a. Turn Alexa off and on.
• Unplug the power cable and plug it back.
b. Check your internet connection
• Also check router if Alexa’s IP address is blocked
c. Ensure firmware is updated
• Press and release mute button, light will turn red.
• Keep it muted for up to 30 minutes. Firmware will be updated shortly after.
d. Reset Alexa to Factory Defaults
• Press and hold the “microphone off” and “volume down” buttons at the same time until light ring turns orange.
• Follow instructions Alexa tells you
e. Check Amazon Support
4. If Smart Tree cannot connect to Alexa
a. Check the internet and wi-fi connection
b. Make sure the tree is in range of the wi-fi
5. If Smart Tree is not responsive to the commands or Alexa has trouble understanding
a. Refer to help mode
b. Refer to error message