Troubleshooting guide

ManualsBrandsENCAD ManualsAll in One Printer215360-01

NovaJet

800 Series

NovaJet 850

NovaJet 880

Printer Quick Start Guide

P/N 215360-01 Rev. AA

(Text P/N 215387-1 Rev. D)

ENCAD

, NovaJet

, CADJET

, Extreme Color Printing™, and Graphic

Outdoor Matched System™ (GO) are trademarks of ENCAD, Inc.

Other trademarks and registered trademarks are the property of their

respective owners.

No part of this manual may be copied or distributed, transmitted,

transcribed, stored in a retrieval system, or translated in any human or

computing language, in any form or by any means, electronic,

mechanical, magnetic or otherwise, or disclosed to a third party without

the express written permission of:

ENCAD, Inc., 6059 Cornerstone Court West, San Diego, CA 92121,

U.S.A.

Revision History

Rev. A August 2000

Rev. B September 2000

Rev. C October 2001

Rev. D October 2001

ENGLISH

Summary of content (46 pages)

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NovaJet 850 NovaJet 880 Printer Quick Start Guide P/N 215360-01 Rev. AA (Text P/N 215387-1 Rev. D) Copyright ENCAD, Inc. 2000-2001 ENCAD®, NovaJet®, CADJET®, Extreme Color Printing™, and Graphic Outdoor Matched System™ (GO) are trademarks of ENCAD, Inc. Other trademarks and registered trademarks are the property of their respective owners.
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NovaJet 800 Series Printer Quick Start Guide Other reference materials In addition to this guide, the following additional documentation is included with your printer: System CD-ROM - contains: • Printer Reference Guide, which provides complete reference information regarding the printer's options; • Maintenance Guide, instructions for maintaining your printer; • Graphic Troubleshooting Guide; • Print Quality Guide; • Windows Drivers; • Print Server Software; and • utility software.
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NovaJet 800 Series Printer Quick Start Guide ENGLISH Contents Unpacking your printer ............................................................................... 5 Assembling the printer ............................................................................... 6 Removing protective shipping material ..................................................... 13 Connecting power .................................................................................... 14 Using the control panel ..............
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NovaJet 800 Series Printer Quick Start Guide ENGLISH NovaJet Quick Start Congratulations on your purchase of a NovaJet wide format color printer.
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NovaJet 800 Series Printer Quick Start Guide Assembling the printer 6 1 Open the box containing the stand/takeup. Remove the entire contents of this box and place nearby for easy access. In the same box, locate the screws for use in subsequent steps. There are two types of screws: 1) Sixteen size 10-24 screws to attach the feet to the stand legs and the stand legs to the printer; and 2) Eight size 832 screws to attach the dryer brackets to the stand legs and the dryer to the dryer brackets.
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NovaJet 800 Series Printer Quick Start Guide CAUTION: Be careful not to pinch the cable when attaching the leg. ENGLISH Foot Stand leg Attach connector from stand leg to printer head 5 We recommend two people lift the printer. Remove the assembled printer and stand from the box. Save the boxes and packing materials in case you need to ship the printer.
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NovaJet 800 Series Printer Quick Start Guide 8 6 Check to make sure the media sensors are plugged into their respective connectors on the right stand leg. If your printer is a NovaJet 850, continue with step 7. If your printer is a NovaJet 880, go to step 9. 7 Attach the brackets for the dryer to the stand legs using four of the size 8-32 screws. Orient the brackets as shown below. Note: The legs are shown below without the printer head.
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NovaJet 800 Series Printer Quick Start Guide 9 ENGLISH 8 Place the dryer on top of the dryer brackets while aligning the guide pins on the bottom of the dryer with the holes on the dryer brackets. Secure using four of the size 8-32 screws. Locate the box containing the Rigid Media Kit. Remove the entire contents and place nearby for easy access. 10 Attach the left and right dryer brackets to the stand legs,using four of the size 8-32 screws.
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NovaJet 800 Series Printer Quick Start Guide Note: The dryer brackets have slots for the screw holes. Use these slots to position the dryer further away from the printer when using thick roll media. 11 Locate the pivot brackets with attached risers. Remove the selflocking pins securing the risers to the brackets. Place the selflocking pins and risers nearby for installation in the next step. 12 Attach the two pivot brackets to the dryer using four of the size 8-32 screws.
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NovaJet 800 Series Printer Quick Start Guide ENGLISH 14 Take the assembled dryer and slide the risers into the dryer brackets on the legs. You will need to pull out on the pull pins for the dryer to slide all the way down into place. 15 Next, install the flattening rollers on the back of the printer. Lower the flattening rollers into the support brackets. Secure with two wing thumb screws in the bottom hole of the bracket.
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NovaJet 800 Series Printer Quick Start Guide 16 Plug the data cable into both the dryer and right stand leg as shown. Note: The NovaJet 880 includes a longer pig-tail data cable to accommodate the rotation of the dryer. CAUTION: Never open the dryer. There are no user serviceable parts inside. Refer servicing to qualified service personnel only. CAUTION: This assembly emits heat by radiation.
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NovaJet 800 Series Printer Quick Start Guide 17 Plug the power cable from the dryer into the power receptacle on the back of the printer. ENGLISH 18 A cable guide is included to keep the power cord out of the way. Remove the liner covering the adhesive on the back of the cable guide. On the NJ850, attach the cable guide to any convenient location. On the NJ880, attach to a flat area above the leg as shown in the following illustration. CAUTION: Never open the dryer.
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NovaJet 800 Series Printer Quick Start Guide Connecting power 1 Plug the power cord into the power connector on the back of the printer and plug the other end into an appropriately-rated, grounded outlet. 2 To turn on the printer, turn the power switch on at the rear of the printer. The control panel will display the printer's model name, the firmware version, status and progress of the power on self-test, and status.
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NovaJet 800 Series Printer Quick Start Guide Choosing menu functions The display will list options available for the selected function. Press the button for the option you want and press OK to accept the selection. Depending on the type of menu, you can return to the previous menu level by pressing the OK or Exit button. There is no way to immediately return to the top level menu. Press the Cancel button to restore the previous setting and exit the menu.
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NovaJet 800 Series Printer Quick Start Guide ➪ To load roll media 1 Slide the media guide over the feed roller into the media core, and secure it by tightening the locking mechanism. Tighten to secure media roll 2 Mount an empty media core on the takeup roller before inserting the roller into the stand. Mount the two rollers as shown below. Insert the end of a roller into the space provided in the left roller support, then fit the other end of the roller into the right support.
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NovaJet 800 Series Printer Quick Start Guide 3 Left side view Media presence sensor Dryer Feed roll Takeup roll Media sensors for feed and takeup Loading roll media Note: Be sure that a media core is installed on the takeup roll. Attach the leading edge of the media to the takeup roll with three pieces of tape: one at the left, right, and center of the core. Orient the media as shown in the preceding illustration.
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NovaJet 800 Series Printer Quick Start Guide ➪ ! To load sheet media 1 Press Setup Menu/Paper Options Menu/Supply Type/Sheet, then press OK. 2 Load the sheet from the back of the printer, aligning it with the alignment mark on the platen. 3 Make sure that the media is flat and under the rollers. After a few seconds, the printer will automatically sense the media's presence and load it until it reaches the start position on the platen.
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NovaJet 800 Series Printer Quick Start Guide ➪ To load media on a NovaJet 880 1 Determine the media thickness. 2 Adjust the platen to the thickness of the media. (e.g. if the media is one quarter inches thick, use the platen adjust handle to lower the platen to one quarter inches on the scale.) 3 Use the previous section for instructions on loading roll or standard sheet media. Load rigid media between the flattening rollers on the back of the printer and wait for the auto load.
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NovaJet 800 Series Printer Quick Start Guide ➪ 4 Once the media is loaded, press Utility Menu/Calibration Menu/ Media Sensor Menu/Media Sensor Adjust. 5 The display shows the gap between the print head and the media. If you are using photogloss, semigloss or other thin media, the gap should be .059; canvas or art paper media, the gap should be .093; bond or textile, the gap should be .125. Adjust the platen as necessary, using the platen adjust handle. Note: These values are recommendations.
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NovaJet 800 Series Printer Quick Start Guide To support small, medium and some large pieces of rigid media, roller support stands can be purchased at most hardware and home improvement stores, such as Sears and Home Depot. If you are handling large, bulky pieces of media, you may need to have infeed and/or outfeed roller tables. These tables are commercially available from industrial supply companies such as CNH Products (www.chdist.com) and McMasterCarr (www.mcmaster.com).
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NovaJet 800 Series Printer Quick Start Guide When printing on flat, rigid media, it is important to rotate the dryer to received the benfits of the 800 series dryer. If not rotated, the media will exit the printer over the top of the dryer and take much longer to dry. ➪ Rotating the dryer 1 Pull the dryer straight up until the pull pins lock into place. 2 Grasp the dryer and pivot up towards the printer. The dryer will drop securely into a notch on the pivot bracket.
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NovaJet 800 Series Printer Quick Start Guide Using the second feed roll ENGLISH The takeup roll can also be used as a feed roll. If you use the takeup roll as a feed roll, you cannot use the takeup system. If you want to use the takeup roll as a feed roll, set the printer to ROLL2 by pressing Setup Menu/Paper Options Menu/Supply Type/Roll2. Follow the loading instructions in the previous section using the bottom roll.
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NovaJet 800 Series Printer Quick Start Guide ➪ To use the takeup roll 1 Set the printer to Takeup mode by pressing Setup Menu/Paper Options Menu, Supply Type/Takeup, then press OK. This enables the takeup roll and disables the cutter. 2 Install an empty core onto the takeup guides. Be sure that the core width matches the width of the media you are using. 3 Slide the roll guide into the media core, and secure it by tightening the locking mechanism.
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NovaJet 800 Series Printer Quick Start Guide ➪ To unload the takeup roll Press Cut to cut the media. 2 Roll the printed or unused media onto the takeup. 3 Slide the media and core out of the printer. 4 Release the adjustable roll guide. ENGLISH 1 Moving the carriage When not in use, the ink cartridges rest in the service station at the right side of the printer. This device seals the inkjets to prevent them from drying out.
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NovaJet 800 Series Printer Quick Start Guide 2 The cutter fits in the printer on the left side of the carriage. To remove an older cutter, push the cutter lever down and pull it out. Install the new cutter by pushing it into the slot until it clicks into place. 3 Press Utility Menu/Access Menu/Access Home to move the carriage back into the service station. This ensures that the cutter blade is in the home position. Cartridge sets This printer is an 8-head inkjet printer.
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NovaJet 800 Series Printer Quick Start Guide The following chart will help you determine which colors go in which stall when using 2 x 4 or 1 x 8 printing. ENGLISH CARTRIDGE STALL CARTRIDGE SET 4 3 2 1 Y M C K 2x4 Y M C K Y M C K 1x8 ML CL MM CM Y M C K G 0 MM CM Y M C K ML = Light Magenta; CL = Light Cyan; MM = Medium Magenta; CM = Medium Cyan; G = Green; O = Orange.
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NovaJet 800 Series Printer Quick Start Guide Inspecting the ink cartridges There are two types of cartridges that could be shipped with your printer. One type of cartridge has a small shipping cap on the top. The other type of cartridge has a needle assembly connected to the top of the cartridge. Through the remainder of this guide, we'll identify the two cartridges as either the shipping cap cartridge or the needle assembly cartridge. Visually inspect each cartridge before installing.
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NovaJet 800 Series Printer Quick Start Guide 4 Flex Contact Area ENGLISH Inspect the IC chip on the cartridge. Make sure it is secure and in approximately the location shown on the following figure. If any cartridge is damaged, contact an authorized dealer for return/ replacement of the defective cartridge. Cartridge Recognition Chip Jet Area Installing ink cartridges Your printer uses cartridges that were specifically designed for it.
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NovaJet 800 Series Printer Quick Start Guide 30 2 If you have a shipping cap cartridge, remove the cap. DO NOT REMOVE THE NEEDLE ASSEMBLY FROM THE TOP OF THE NEEDLE ASSEMBLY CARTRIDGE. 3 Install the cartridge bottom into the correct slot on the carrier first. Then, tilt the cartridge up until it clicks into place. Make sure the cartridge is firmly seated. Note: Do not remove the blue tape from the jet plate. It will be removed later. 4 Repeat for each cartridge.
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NovaJet 800 Series Printer Quick Start Guide Priming the ink delivery lines Switch Sight Tube Your printer is equipped with shutoff valves for the ink delivery lines on the carriage. When the valve is pushed to the upright position, the ink delivery lines are closed at the carriage. This maintains negative pressure while connecting the ink delivery lines.
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NovaJet 800 Series Printer Quick Start Guide ➪ 32 To prime the ink delivery lines 1 Close the ink delivery lines by pushing the valve up. 2 Insert a needle assembly connector into the fitting on the carriage. On the left bank of cartridges, there are two connectors for each cartridge - one is blue and the other is gray. Be sure that the needle assembly is plugged into the same color connector as the ink reservoir. 3 Open the ink delivery lines by pushing the valve down.
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NovaJet 800 Series Printer Quick Start Guide When ink is visible in the ink primer sight tube (should take 5-10 seconds), close the ink delivery lines by pushing valve up and remove the cartridge needle from the ink primer. Note: Once removed from the delivery line, continue to press the button on the ink primer a few seconds longer to prevent leaking from the primer. 7 Close the ink delivery line by pushing the valve up. If you have a shipping cap cartridge, continue with step 8.
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NovaJet 800 Series Printer Quick Start Guide 11 Wait 20 seconds for the ink pressure to stabilize. Remove the cartridge from the carriage and remove the blue tape from the jet plate area of the cartridge. CAUTION! Do not tilt the cartridge up higher than a 30 degree angle. This could cause the cartridge to lose pressure. Check for ink on the jet plate. Continuous bleeding of the jet plate indicates a loss of vacuum in the cartridge or an air leak in the lines.
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NovaJet 800 Series Printer Quick Start Guide When removing the ink primer, use the silicone tip to wipe and clean the jet plate. Remember to clean the silicone tip of ink before moving to the next cartridge. Note: When you remove the ink primer from the cartrodge, continue pressing button a few seconds to prevent leaking from the ink primer. 18 Reprint the color test. Inspect to ensure proper pressure is maintained for each color. 19 If all colors look fine, go on to step 20.
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NovaJet 800 Series Printer Quick Start Guide 6 Finally, select Utility Menu/Service Menu/Diagnostics Menu/ Color Test Print. The test pattern prints. 7 Verify that the selected band prints a solid pattern. This indicates that the cartridge has the correct ink pressure for printing. If it doesn't print a solid pattern, run the color test again. 8 Repeat steps 1-4 for all cartridges.
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NovaJet 800 Series Printer Quick Start Guide ➪ To interpret the Prime test pattern A solid bar indicates an electrically defective jet. Jet Compensation will automatically compensate for that jet. 1x8 4: 3 4 6 8 10 3: 3 4 6 8 10 A missing line or "gap", misdirected line, or a light-printing line indicates a clogged jet. 2x4 4: 3 4 5 3: 3 4 5 2: - - 6 8 10 1: - - 6 8 10 1x4 Right 1X4 Left 2: Y: Y: 4: 3 3 3 4 4 4 The header lets you know the number of passes for which compensation is available.
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NovaJet 800 Series Printer Quick Start Guide Clogged jets Clogged jets cannot be automatically detected and therefore must be cleared manually. If a jet is clogged, it will appear in the prime pattern as a gap in the sloping line for each cartridge. To clear a clogged jet, clean the affected cartridge according to the Maintenance Guide on your system CD-ROM. Your goal is to eliminate all gaps in the “stair step” pattern before starting your job.
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NovaJet 800 Series Printer Quick Start Guide 2 l l l l Edit List 4 Clear List Menu Edit List 3 Edit List 2 Edit List 1 Exit ENGLISH To add a jet to the compensation list, select Utility Menu/ Calibration Menu/Open Jet Menu/Left or Right and press the button that designates the cartridge where the jet resides. l l l l 3 To compensate for a specific jet, press the button until the number of the jet is displayed. Then press the Toggle button to toggle the jet’s status.
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NovaJet 800 Series Printer Quick Start Guide ➪ To perform color deadband compensation 1 With paper loaded, press Utility Menu/Calibration Menu/Color DB Menu/Color DB Test. The test pattern prints as shown below. 4 Y 3 M 2 C 1 K 2 3 ➪ 9 8 7 6 For each color, examine the vertical lines and select the straightest lines. Note the compensation number at the bottom of the lines you selected. Existing compensation values are printed in the lower right corner of the test pattern.
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NovaJet 800 Series Printer Quick Start Guide 1 2 Magenta ENGLISH 3 Cyan Yellow Black 4 CURRENT HEADS (Stall 4,3,2,1,Y,M,C) Examine the registration + in the Current Heads test pattern. If they are in register, your calibration is correct. If not, perform the following steps to align the printer heads. ➪ 2 Examine the Vertical Head-to-Head test pattern and select the number that represents the best color alignment for each color. 3 Press Utility Menu/Color Calib Menu/Vertical.
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NovaJet 800 Series Printer Quick Start Guide Examine the registration + in the Current Heads Test Pattern. If they are in register, your calibration is correct. If not, perform the following steps to align the printer heads. 2 Examine the Horizontal Head-to-Head test pattern and select the number that represents the best color alignment for each color. 3 Press Utility Menu/Color Calib Menu/Horizontal. 4 Select the stall (4,3,2,1,Y,M,C) for the color you wish to adjust.
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NovaJet 800 Series Printer Quick Start Guide Cartridge recognition In addition to cartridge recognition, the printer automatically performs tests on the cartridges and uses the information to improve image quality, monitor cartridge life, and update the user with system status. Some tests are performed between prints and require no user input, while others require user input. Cartridge-related error messages are listed in Appendix E of the Reference Guide on the system CD-ROM.
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NovaJet 800 Series Printer Quick Start Guide Connecting the printer to your computer Your printer comes with a print server. You can use this print server to connect your printer to your computer in a network configuration or you can connect your printer directly to your computer with an IEEE 1284 Parallel Cable. Direct connect configuration You will need an IEEE 1284 parallel cable to connect your computer directly to the printer.
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NovaJet 800 Series Printer Quick Start Guide Installing and configuring your print server Pausing the printer To pause the printer while printing, press Pause on the main menu. Press it again to resume printing. Canceling a print To cancel a print, first send a cancel order from the computer using the appropriate command for your software application. For example, you can delete the file in the Print Manager/Print Options. To clear the buffer after cancelling a print, press Reset on the Main menu.
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