User Guide
Q&A
Q:
Why
the
music
cuts
in
and
out
sometimes?
A:
Please
make
sure
there
is
no
obstacle
between
the
earphones
and
your
device.
Please
make
sure
there
is
no
Microwave
oven
/
Wifi
transmitter
around
you,
which
are
more
likely
to
produce
electromagnetic
interference
and
result
in
signal
interruption.
Note:
Please
keep your
phone
and
the
master
earphone
(R)
as
close
as
possible
to
ensure
a
more
stable
Bluetooth
connection.
Q:
What
should
|
do
if
the
earphones
stop
charging?
A:
We
recommend
you
to
charge
the
earphones
by
using
our
cable.
If
our
cable
do
not
work,
please
try
to
use
another
charging
cable
or
power
source
to
charge
the
earphones.
Q:
How
to
contact
ENACFIRE
Customer
Service
Team?
A:
If
you
have
any
issue
with
the
product,
please
contact
us
via
support@enacfireglobal.com
(US
/
CA)
moongu@enacfireglobal.com
(UK)
We
will
reply
to
you
within
24
hours
and
100%
solve
your
issue.
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