User manual

Page 11 of 14 Ethernet Extension Experts
2) Check for a firm connection of the RJ-45 connections in each 868 unit, check any
splice points in the Interlink wiring and that the 5v power adapter is applied to the
868 CO and the 360 PoE+ injector is powered up.
3) You can always perform another out of the box test to prove out the equipment
and then focus on your interlink wiring.
Performance Settings
A DIP Switch is provided on the left side of each unit for setting line
performance attributes.
If the Interlink cabling is less than
1,500ft / 1,067m - Set DIP Switch 3 up
to the OFF position. This optimizes
faster symmetrical throughput.
If the Interlink cabling is over 1,500ft
1,067m - the DIP switch 3 must be down
(set to ON) position for the unit to work properly.
Technical Support
Enable-IT OEM Technical Support is available directly to customers and distributors. All support
requests are processed through the online support portal. This allows us to provide assigned support
ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7. No password or user account is necessary. Please
use this support website as your first source for help as it contains an on line knowledge base of
articles, documentation, FAQ's and other problem-solving resources. This web-based support
resource provides the quickest solution to the most common technical support issues.
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User")
that, for the four (4) year period commencing on the date the Product was purchased (the
"Warranty Period"), the Product will be substantially free from defects in materials and
workmanship under normal use and conditions. Electrical damage is not an item that is
covered under this warranty or extended warranties.
If authorized by Enable-IT to return a Product which does not conform to the warranty set
forth above, the End User must: (1) obtain a return materials authorization (RMA) number
from Enable-IT by contacting the Customer Service Dept. at 888-309-0910 between the
hours of 8:00 a.m. and 5:00 p.m. PST and otherwise fully comply with Enable-IT’s then-
current RMA policy; (2) return the Product to Enable-IT, Inc. in its original packaging freight
pre-paid; and (3) provide to Enable-IT the original receipt or bill of sale establishing the date
on which the Product was purchased.
Please ship Authorized RMAs to:
Enable-IT Processing Facility
16600 Harbor Blvd, Ste I
Fountain Valley, CA 92708
Returning Products for Refund
45-Day refund applies to single kit Ethernet
Extenders only and is subject to a 15%
Restocking Fee. Shipments without valid /
authorized RMA number or sent to our corporate
Las Vegas Address can be refused and or billed
for additional shipping.
Default DIP settings
868 CPE – All down set in the ON position
868 CO – DIP position 1 up (OFF)
DIPs 2-4 down (ON)