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P a g e 1 2 o f 1 5 E t h e r n e t E x t e n s i o n E x p e r t s
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E n a b l e -I T O E M T e c h n i c a l S u p p o r t i s a v a i l a b l e d i r e c t l y t o c u s t o m e r s a n d d i s t r i b u t o r s . A l l s u p p o r t
r e q u e s t s a r e p r o c e s s e d t h r o u g h t h e o n l i n e s u p p o r t p o r t a l . T h i s a l l o w s u s t o p r o v i d e a s s i g n e d s u p p o r t
t i c k e t n u m b e r s i n o r d e r t o b r i n g c l o s u r e t o a n y t e c h n i c a l i s s u e s .
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T h e E n a b l e -I T S u p p o r t P o r t a l i s a v a i l a b l e 2 4 / 7 . N o p a s s w o r d o r u s e r a c c o u n t i s n e c e s s a r y . P l e a s e
u s e t h i s s u p p o r t w e b s i t e a s y o u r f i r s t s o u r c e f o r h e l p a s i t c o n t a i n s a n o n l i n e k n o w l e d g e b a s e o f
a r t i c l e s , d o c u m e n t a t i o n , F A Q ' s a n d o t h e r p r o b l e m -s o l v i n g r e s o u r c e s . T h i s w e b -b a s e d s u p p o r t
r e s o u r c e p r o v i d e s t h e q u i c k e s t s o l u t i o n t o t h e m o s t c o m m o n t e c h n i c a l s u p p o r t i s s u e s .
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E n a b l e -I T , I n c . w a r r a n t s t o t h e o r i g i n a l p u r c h a s e r o f t h e P r o d u c t ( " y o u " o r t h e " E n d U s e r " )
t h a t , f o r t h e t h r e e ( 3 ) y e a r p e r i o d c o m m e n c i n g o n t h e d a t e t h e P r o d u c t w a s p u r c h a s e d ( t h e
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w o r k m a n s h i p u n d e r n o r m a l u s e a n d c o n d i t i o n s . E l e c t r i c a l d a m a g e i s n o t a n i t e m t h a t i s
c o v e r e d u n d e r t h i s w a r r a n t y o r e x t e n d e d w a r r a n t i e s .
I f a u t h o r i z e d b y E n a b l e -I T t o r e t u r n a P r o d u c t w h i c h d o e s n o t c o n f o r m t o t h e w a r r a n t y s e t
f o r t h a b o v e , t h e E n d U s e r m u s t : ( 1 ) o b t a i n a r e t u r n m a t e r i a l s a u t h o r i z a t i o n ( R M A ) n u m b e r
f r o m E n a b l e -I T b y c o n t a c t i n g t h e C u s t o m e r S e r v i c e D e p t . a t 8 8 8 -3 0 9 -0 9 1 0 b e t w e e n t h e
h o u r s o f 8 : 0 0 a . m . a n d 5 : 0 0 p . m . P S T a n d o t h e r w i s e f u l l y c o m p l y w i t h E n a b l e -I T ’ s t h e n -
c u r r e n t R M A p o l i c y ; ( 2 ) r e t u r n t h e P r o d u c t t o E n a b l e -I T , I n c . i n i t s o r i g i n a l p a c k a g i n g f r e i g h t
p r e -p a i d ; a n d ( 3 ) p r o v i d e t o E n a b l e-I T t h e o r i g i n a l r e c e i p t o r b i l l o f s a l e e s t a b l i s h i n g t h e d a t e
o n w h i c h t h e P r o d u c t w a s p u r c h a s e d .
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