User manual

Page 11 of 14 Ethernet Extension Experts
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For troubleshooting, first examine the backbone wiring pair and make sure you have solid
connections. The Interlink Sync LED will be lit solid Green with rapid pulsing on each 860C
unit to show proper connection and pairing. If the Interlink Sync LED Link is flashing slow to
fast and never goes solid …. Then follow the steps below:
1) Make sure your wiring is straight through and not connected to any Telco punch
down block; If so remove from the block and use Telco butt clips to bridge wire.
2) Check for a firm connection of the RJ-45 or BNC Coax connections in each 860C
unit, and power is applied to the 860C CO & CPE units.
3) You can easily isolate any issue by performing an out of the box test confirm either the 860C Kit
or your wiring. It is possible an outside interference has been introduced into your wiring.
Performance Settings
A DIP Switch is provided on the left side of each unit for setting line
performance attributes.
If the Interlink cabling is less than
1,500ft / 457m - Set DIP Switch 3 up
to the OFF position. This optimizes
faster symmetrical throughput.
If the Interlink cabling is over 1,500ft
457m - the DIP switch 3 must be down
(set to ON) position for the unit to work properly.
If you are expe
riencing performance issues or have interference on your wiring from
the surrounding environment then Set DIP Switch 2 & 4 up (OFF) position to
improve the signal noise ratio. This will clear up any noise that bleeds through over
your wiring and improve the 860C Kit’s performance.
Technical Support
Enable-IT OEM Technical Support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide
assigned support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7. No password or user account is necessary.
Please use this support website as your first source for help as it contains an on line
knowledge base of articles, documentation, FAQ's and other problem-solving resources. This
web-based support resource provides the quickest solution to the most common technical
support issues.
http://support.enableit.com
Returning Products for Warranty Repair
Enable-IT, Inc. warrants to the original purchaser of the Product ("you" or the "End User")
that, for the four (4) year period commencing on the date the Product was purchased (the
"Warranty Period"), the Product will be substantially free from defects in materials and
Default DIP settings
860 CPE – All down set in the ON position
860 CO – DIP position 1 up (OFF)
DIPs 2-4 down (ON)