TWG850/DWG855 digital ⎢ BROADBAND RESIDENTIAL VOICE GATEWAY
Important Information CAUTION CAUTION Disconnect power before To ensure reliable operation and to prevent servicing. overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other This device is intended for heat-producing equipment. Provide for free air indoor operation only. flow around the Residential Voice Gateway and its Telephone jacks Line 1 and power supply. Line 2 must not be connected to outside wiring.
Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No. ____________________________Serial No ________________________________ Purchase Date: ________________________Dealer/Address/Phone: _________________________ Illustrations contained in this document are for representation only.
Chapter 1: Connections and Setup Introduction ............................................................................................................................ 1 Residential Voice Gateway Features ................................................................................... 1 What’s on the CD-ROM ..................................................................................................... 1 Computer Requirements........................................................................
Ethernet Connection to One Computer ............................................................................ 25 Connecting More Than Two Computers to the Residential Voice Gateway ........................ 27 Telephone or Fax Connection .......................................................................................... 29 Activating the Residential Voice Gateway ............................................................................... 31 Chapter 2: Web Configuration Accessing the Internet ..
Chapter 1: Connections and Setup Introduction Residential Voice Gateway Features z Support Multiple Provisioning Mode z Standard RJ-45 connector for 10/100BaseT Ethernet with auto-negotiation and MDIS functions z USB Connector for USB interface z Two RJ-11 Foreign Exchange Station (FXS) ports for IP telephony z Support simultaneous voice and data communications z Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law, PCM-law, G.723.1, G.729, G.729a, G.
Chapter 1: Connections and Setup CD-ROM Contents: z Electronic copy of this user’s guide in additional languages (PDF format) z Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded already z USB drivers — required if connecting by USB z Links to Thomson and RCA web sites DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your Residential Voice Gateway, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* NT/2000/Me/XP, Mac OS** 7.6.
Chapter 1: Connections and Setup Software • A TCP/IP network protocol for each machine • Microsoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or later. (5.0 and 4.7 or later, respectively, are strongly recommended.) *Windows is a trademark of Microsoft Corporation. **Macintosh and the Mac OS are trademarks of Apple Computer, Inc. Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward.
Chapter 1: Connections and Setup 3. Remove any connections to the unit and locate it over the screw heads. When in line, gently push the unit on to the wall and move it downwards to secure. Illustrations contained in this document are for representation only.
Chapter 1: Connections and Setup Residential Voice Gateway TWG850 Overview Front Panel The following illustration shows the front panel of the TWG850 machine: The LEDs on the front panel are described in the table below (from left to right): Tel 2 ON Boot-up Operation ON ON ON Start-up Operation Normal Operation No service Operation 6 Cable Cable Activity Link ON ON ON 0.25 second Tel 1 WirelessMessage ON 0.
Chapter 1: Connections and Setup Tel 2 OFF MTA FLASH initialization FLASH ON MTA ON Operation FLASH FLASH SW X Download X Operation Tel 1 WirelessMessage FLASH OFF FLASH ON FLASH ON FLASH X X X X Cable Cable Activity Link PC Internet Link Description MTA DHCP MTA SNMP/TFTP RSIP Both Lines On-Hook Tel1 Off-hook, Tel2 On-hook Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook FLASH FLASH FLASH FLASH FLASH A software download and while updating the FLASH memory From Right to Left Re
Chapter 1: Connections and Setup Residential Voice Gateway DWG855 Overview Front Panel The following illustration shows the front panel of the DWG855 machine: The LEDs on the front panel are described in the table below (from left to right): Power ON Boot-up Operation Internet Ethernet DS US Online ON ON ON 2 3 4 ON ON ON ON ON ON X ON ON X X X X X X X X X X X X X X X X X X OFF X X X X X X X X X OFF X X X X X X X X X ON 0.
Chapter 1: Connections and Setup Power CPE Operation AC Good Battery Good Internet DS US Ethernet Online 1 2 3 4 Battery Low ON X X X X X X X Battery Bad No Wireless Link X X X ON FLASH X ON ON ON ON ON FLASH ON ON ON FLASH ON ON ON ON FLASH ON ON FLASH ON ON ON ON FLASH ON ON ON FLASH ON On-hook ON Tel1 On-hook, Tel2 Off-hook Both Lines Off-Hook Both Lines On-Hook Tel1 Off-hook, Tel2 FLASH B
Chapter 1: Connections and Setup Rear Panel TEL1 & TEL2 Telephony RJ-11 connector ETHERNET 1-4: Ethernet 10/100BaseT RJ-45 connector USB: USB Connector REBOOT EMTA: Reboot this Residential Voice Gateway CABLE: F-Connector Rating 100-240V: Power connector Installing the Battery This section provides you information of installing batteries into the modem. Follow the steps below: 1. Unplug the power cord of the power adapter from the modem if you have plugged it. 2.
Chapter 1: Connections and Setup 3. Insert the battery into the rear battery drive with the direction that the following picture shows. 4. Put back the cover of the rear panel. 5. Now, the cable modem is on with the power of the battery. It is not necessary for you to use power adapter again. Illustrations contained in this document are for representation only.
Chapter 1: Connections and Setup Relationship among the Devices This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data services. What the Modem Does The Residential Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality telephone voice and fax/modem services over residential, commercial, and education subscribers on public and private networks via an existing CATV infrastructure.
Chapter 1: Connections and Setup The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN).
Chapter 1: Connections and Setup Please verify the following with the cable company The cable service to your home supports Euro-DOCSIS or DOCSIS compliant two-way modem access. Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times.
Chapter 1: Connections and Setup Connecting the Residential Voice Gateway to a Single Computer This section of the manual explains how to connect your Residential Voice Gateway to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection. Attaching the Cable TV Wire to the Residential Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways: a.
Chapter 1: Connections and Setup Important Connection Information The Residential Voice Gateway supports Ethernet and USB connections simultaneously. Below are important points to remember before you connect the Residential Voice Gateway. For USB connections, follow the instructions on this page. For Ethernet connections, go to page 25. For telephone and fax connections, go to page 29. USB Connection to One Computer Note: Only use the power supply provided with this unit.
Chapter 1: Connections and Setup Fig. 2-2: USB Connection on DWG855 If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the Residential Voice Gateway CD included with your modem contains the drivers and other information you need to install your Residential Voice Gateway. Illustrations contained in this document are for representation only.
Chapter 1: Connections and Setup USB Connection If you do not want to use the CD-ROM, follow instructions 1 through 5 to connect the Residential Voice Gateway to the USB port on your computer. Instructions must be followed in the order they appear. 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the Residential Voice Gateway. 2.
Chapter 1: Connections and Setup 6. When the “Found New Hardware Wizard” appears, click “Next” to initiate the search for drivers for your USB device. Note: If Windows 2000 does not recognize the presence of the Residential Voice Gateway, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact the customer service department of the computer company. 7. Choose the “Search for a suitable driver for my device (recommended)” option, and click “Next”.
Chapter 1: Connections and Setup 8. Choose ONLY the “CD-ROM drives” option and click “Next”. 9. The search should find the driver for the “Thomson USB CDC Devices”. To confirm that this is the case, click “Next” to continue and proceed to step 11. Otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10. 10. Follow these instructions ONLY if the driver found was NOT the “Thomson USB CDC Devices.” A.
Chapter 1: Connections and Setup 11. Windows should now prompt you to install the “Thomson USB CDC Devices”. Click “Next” to install the driver. At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the Residential Voice Gateway CD-ROM. 12.
Chapter 1: Connections and Setup Using Windows Me for USB Connection Follow steps 6 through 9 if you have a Windows Me operating system: 6. Windows Me will briefly display the “Found New Hardware Wizard,” and automatically proceed to the “Add New Hardware Wizard”. Choose the “Automatic search for a better driver (Recommended)” option, and click “Next.” Note: If Windows Me does not recognize the presence of the Residential Voice Gateway, i.e.
Chapter 1: Connections and Setup Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system: 6. Windows XP will display the “Welcome to the Found New Hardware Wizard,” and ask whether you would like the Windows to connect to Windows Update to search for software, Choose “No, not this time” and click “Next”. 7. The “Found New Hardware Wizard” will then display the device name and ask you to insert the installation CD-ROM that came with the unit.
Chapter 1: Connections and Setup 8. Select “Search Removable Media (floppy, CD-ROM…)” and click on “Next”, then your computer will install the drivers for the “RCA or Thomson Digital Cable Modem”. 9. When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to complete the process. 10. The Residential Voice Gateway installation is now complete. To validate a proper installation, perform the following instructions: A.
Chapter 1: Connections and Setup Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the Residential Voice Gateway. 2. Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Residential Voice Gateway, and plug the power supply into an AC outlet. Note: Use only the power supply that accompanied this unit.
Chapter 1: Connections and Setup Fig.
Chapter 1: Connections and Setup Connecting More Than Two Computers to the Residential Voice Gateway For TWG 850, if you need to connect more than two computers or if you need to connect two computers, but USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,” category 5 Ethernet cable for the EMTA Gateway to be connected to the hub 10BaseT or 100BaseT Hub or Switch Straight through, or standard, category 5 Ethernet cable (one for each computer to be con
Chapter 1: Connections and Setup If you need to connect more than two computers to DWG 855, simply connect the computers to the Ethernet ports on the rear panel. Fig.4-2: Multiple-PC Connection for DWG855 Note: You may need to check with your service provider in order to connect multiple computers.
Chapter 1: Connections and Setup Telephone or Fax Connection When properly connected, most telephony devices can be used with the Residential Voice Gateway just as with conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls.
Chapter 1: Connections and Setup Fig.
Chapter 1: Connections and Setup Activating the Residential Voice Gateway After you install the Residential Voice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. Note: All indicators flash once before the initialization sequence.
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Chapter 2: Web Configuration To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet or USB) between the Residential Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Internet Once your host PC is properly configured; please proceed as follows: 1.
Chapter 2: Web Configuration Outline of Web Manager The main screen will be shown as below. Main Menu: It includes Status and Wireless. Title: It indicates the title of this management interface. e.g., Software in this example. Main Window: It is the current workspace of the web management, containing configuration or status information.
Chapter 2: Web Configuration Status Software This page shows the software and hardware information and the status of the Residential Voice Gateway. Connection This page shows current connection status containing startup procedures, downstream status, upstream status, CM online information, and so on. Illustrations contained in this document are for representation only.
Chapter 2: Web Configuration Security This page is used to change the password that enables you to access the gateway web pages next time. The default User ID is cablelabs, and the password is admin. The password can be a maximum of 8 characters and is case sensitive. In addition, this page can be used to restore the gateway to its original factory settings. Use this with caution, as all the settings you have made will be lost. To perform this reset, set Restore Factory Defaults to Yes and click Apply.
Chapter 2: Web Configuration Wireless Basic To set the basic configuration for the wireless features, click Basic from the Wireless menu. Wireless Mac Address: Displays the Wireless Mac Address information. Network Name (SSID): The SSID is the identification of this device; the system will detect the SSID and display it in this field for your reference. You may modify it.
Chapter 2: Web Configuration SecureEasySetup: It radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button. Create SES Network: Press this button to create the SES network environment. A dialog window will show up while creating the SES network. When the SES network is created, the dialog window will display a success message.
Chapter 2: Web Configuration Security This page allows you to configure the Network Authentication. Here provides several different modes of wireless security. You will have to enter proper information according to the mode you select. WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes.
Chapter 2: Web Configuration WEP Encryption If you select WEP (64-bit or 128-bit), you can adjust the following settingsShared Key Authentication: Decide whether to set the shared key Optional or Required by selecting from the drop-down menu. Network Key 1 to 4: The system allows you to enter four sets of the WEP key. For 64-bit WEP mode, the key length is 5 characters or 10 hexadecimal digits. As for 128-bit WEP mode, the key length is 13 characters or 26 hexadecimal digits.
Chapter 2: Web Configuration WPA/WPA2 For the WPA/WPA2 network Authentication, the settings that you can adjust including WPA/WPA2 Encryption, RADIUS Server, RADIUS Port, RADIUS Key, Group Key Rotation Interval, and WPA/WPA2 Re-auth Interval. WPA/WPA2 Encryption: There are three types that you can choose, TKIP*, AES**, TKIP+AES. * TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key.
Chapter 2: Web Configuration Access Control This page allows you to make access control to the AP or connected clients by offering the MAC Addresses of the clients. MAC Restrict Mode: Click Disabled to welcome all of the clients on the network; select Allow to permit only the clients on the list to access the cable modem; or choose Deny to prevent the clients on the list to access this device.
Chapter 2: Web Configuration Advanced This page allows you to configure the data rates and Wi-Fi thresholds. 54gTM Network Mode: There are three modes for you to choose, please check the specification of your wireless card and choose a proper setting. 54gTM Protection: Select Auto to turn on the 54gTM protection; select Off to turn down the protection.
Chapter 2: Web Configuration Fragmentation Threshold: Set the number of the fragmenting frames to make the data to be delivered without errors induced by the interference. Frames longer than the value you set here are fragmented before the initial transmission into fragments no longer than the value of the threshold. RTS Threshold: Set the value for sending a request to the destination. All the frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange.
Chapter 3: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended.
Chapter 3: Additional Information to move, the Residential Voice Gateway will work with all upgraded cable systems that are Euro-PacketCable/PacketCable-compliant. Q. What is SecureEasySetup and what does it mean? A. The software radically simplifies Wi-Fi® wireless LAN configuration, allowing even first-time Wi-Fi users to setup and secure their wireless networks with the push of a button.
Chapter 3: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. z Check all of the connections to your Residential Voice Gateway. z Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. z The Network Properties of your operating system may not be installed correctly or the settings may be incorrect.
Chapter 3: Additional Information z If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company. z Verify that the Cable Modem service is DOCSIS-compliant and PacketCable-compliant by calling your cable provider. I don’t hear a dial tone when I use a telephone.
Chapter 3: Additional Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: RCA Model: TWG850/DWG855 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc. 10330 N.
Chapter 3: Additional Information Service Information If you purchased or leased your Residential Voice Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company.
Chapter 3: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly.
Chapter 3: Additional Information and a conventional telephone service provider’s equipment. These wiring connections are normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property.
Chapter 3: Additional Information Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2005 Thomson Inc. Trademark(s) Registered Marca(s) Registrada(s) Printed in USA TOCOM 1691104A Illustrations contained in this document are for representation only.
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