Product guide
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BACK TO T.O.C.
COMMON PROTOCOLS
• ASCII DATA - Receive and parse ASCII data from other equipment.
• IPRC-IP RECORD COLLECTION - CDR from IP-based switches
• CONTACT CLOSURES - Simple alarms from equipment
• SNMP GETS VIA SCRIPT - TeleBoss polls target equipment MIB
• SNMP TRAP CAPTURE - TeleBoss receives traps from equipment
• PING - TeleBoss alarms if unable to ping a device
OTHER PROTOCOLS
• SYSLOG - Gather SYSLOG reports
• TL1 - Receive TL1 and parse
• TBOS - Receive TBOS and parse
• MODBUS - Query MODBUS devices
• CUSTOM QUERIES VIA SCRIPT - Complex queries
• TEMPERATURE
• WATER
• HUMIDITY
• SMOKE
• AIRFLOW
TELEBOSS WHOLE ROOM MONITORING SOLUTION
• HVAC
• DC BATTERIES
• AC POWER
• DOOR OPEN/CLOSED
• MOTION
COLLECT CDR OR OTHER RECORDS BY SERIAL OR TCP/IP
The TeleBoss products collect and store text-based event records from telecom
devices such as PBXs, Voicemail systems, ACDs and other similar devices. Typi-
cally, these records are collected via the device’s serial port, but Asentria pro-
vides the industry’s rst support for IP Record Collection™ (IPRC) - the ability to
query your IP PBX for data via a network connection. Depending on the TeleBoss
you choose, you have support to collect records via the multiple varied protocols
of most IP-based PBX models, including Cisco CallManager, Nortel BCM, Avaya,
Mitel, Alcatel, Intecom and Siemens. TeleBoss products interface with all popular
Call Accounting and Telemanagement billing applications, so integration and op-
eration with these systems is seamless, or you can retrieve the stored information
using industry-standard protocols such as FTP Push and Telnet. If the network
goes down, the TeleBoss offers an optional internal 33.6Kbps modem that en-
ables backup out-of-band polling methods. Service Providers can implement a
single device to manage both RS-232 and IP port PBXs — without software de-
velopment. You can also use PPP dial-out to save money by retrieving data from
distant PBXs via the Internet at local phone rates, and call accounting software
vendors can continue to offer their software for new IP-based switches, as the
software will obtain CDR from the TeleBoss Controllers.
MONITOR THE HEALTH OF YOUR VOICE-BASED SYSTEMS
TeleBoss products also support the monitoring of alarm and event records from
these same devices, alerting your alarm center when they happen. You can
also capture and alert on switch management and toll fraud conditions, as well
as other types of fault conditions or loss of expected data. Alarms can be re-
ported via email, SNMP traps, and to the Asentria AlarmManager™ manage-
ment software. Advanced TeleBoss products can also capture and forward
SNMP traps from your remote networks into your alarm management application.
MONITOR POWER AND ENVIRONMENTAL FACTORS
Besides collecting and monitoring text event records from telecom devices, Ser-
vice Providers are also able to offer new and improved managed services to cus-
tomers such as monitoring environmental conditions, i.e. intrusion, temperature,
water, battery conditions and much more. The TeleBoss product line includes
the ability to support a host of external sensor devices to monitor environmental
factors, contact closures, analog voltages, and more. Use a TeleBoss Controller
to simplify the task of monitoring diverse equipment and forwarding alarms to
your email and network management system.
PBX OR OTHER CPE MONITORING PROTOCOLS
TeleBoss units can monitor PBXs or other CPE by gathering and evaluating the
following types of data listed below:
TeleBoss
TM
Overview
REMOTE EQUIPMENT ACCESS - IN-BAND/ALTERNATIVE
TeleBoss units enable in-band communication on a primary network, but also
provide many alternatives for communication to a TeleBoss unit at a customer site
should the primary communication network fail. This allows for both the alarms
generated from Asentria’s monitoring functions to get to your Network Operation
Center (NOC), and also allows for your NOC to access the remote site remotely.
NOTIFICATION PROTOCOLS
• SNMP TRAPS V1, V3
• CONTACT CLOSURES - Reliable, acknowledged SNMP traps
• SNMP MIB SUPPORT For polling
• SMTP/EMAIL
• PAGER
• SMS
• CONTACT MIRRORING
CONNECTIVITY METHODS
• ETHERNET
• POTS/PSTN MODEM
• EDGE/GPRS
• CDMA
• SERIAL
FLEXIBLE NOTIFICATION PROTOCOLS & CONNECTIVITY
METHODS
TeleBoss units allow for a wide variety of notication methods in the event that an
alarm state is recognized on the PBX or CPE equipment, or on power, security,
or environmental conditions. In the majority of cases, SNMP is the primary noti-
cation method. Potential notication and connectivity methods of the TeleBoss
are as follows:
ACCESS FROM NOC TO TELEBOSS UNIT
• ETHERNET
• EDGE/GPRS
• CDMA
• POTS/PSTN MODEM
• TETRA
• SERIAL