Product guide
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BACK TO T.O.C.
1. All Sales are Final.
2. Purchase Orders: Product is provided pursuant to customer purchase
order accepted by Asentria. Purchase orders accepted by Asentria shall be
considered binding on both customer and Asentria for the quantity and type
of product and within the date or time period speci ed on the purchase order
excepting mutually agreed adjustments.
3. Credit Sales: All credit sales are subject to Credit Approval.
4. Invoicing and Payment Terms: Invoicing will occur upon shipment of the
products. The standard payment term is Net 30. Sales (particularly but not
limited to International sales) may be subject to Prepaid Terms or a Letter of
Credit. Credit card payments are subject to restrictions. All payments are to
be made in US Dollars. Asentria may accept payment in any amount without
prejudice to its right to recover the balance of the amount due or to pursue
any other right or remedy. No endorsement or statement on any check or
payment or in any letter accompanying a check or payment or elsewhere will
be construed as an accord of satisfaction. If Buyer fails to make any payment
when due, further shipments may be withheld until the past-due payment
is made, and may require that subsequent orders be paid prior to or upon
delivery of shipment. In addition, overdue payments may be charged interest
at the lesser of 1.5% per month or the maximum interest allowed by law. If
it is necessary to retain a collection agency or attorney to collect overdue
payment, all reasonable collection costs, including attorney fees, will be
payable by Buyer.
5. Payment Fees: Buyer will bear all transaction fees, e.g. bank charges that
have been deducted from buyer’s payment, etc. and will reimburse Seller for
charges paid by Seller.
6. Delivery Time: When placing orders for products, customers should
generally provide lead-times of three to ve (3-5) business days for Asentria
manufactured products in quantities of 4 or less. Quantities of 5 or more will
require lead times quoted on a case by case basis and may need longer lead
times. Products Manufactured by other vendors listed in our Product Guide
as “Accessories” to our Asentria manufactured products will require lead
time quotes separately and on a case by case basis. Our goal is to provide
the fastest possible shipment of orders for our products. We very often ship
your order the same or next day but this performance cannot always be
guaranteed. Please consult your Account Executive or Customer Service
when considering orders of a quantity 5 or more Asentria units and/or which
contain Accessories or to determine the necessary lead-time.
7. Shipping Methods: Our standard US Domestic shipping method is UPS Blue
(2-day Air). Our standard International shipping method is UPS World Wide
Expedited (usually 2-5 business days air). We will provide quotes for other
methods of shipment upon request but if none are requested we shall use our
standard described above.
8. Shipping Terms: Asentria will ship all Products FOB Asentria manufacturing
facility and will not insure the shipment unless speci cally requested by Buyer.
Buyer is responsible for all shipping and handling charges including, but not
limited to, premiums for freight insurance, inspection fees, assessments,
import duties, V.A.T. and similar taxes and all other costs incurred in
transporting the Products to the destination. Such costs will be prepaid by
Asentria and added to Buyer’s invoice except for import duties and taxes
which will be paid directly by the Buyer. Title to and all risk of loss of or
damage to all Products purchased from Asentria will pass to Buyer upon
delivery to the carrier. Buyer will be responsible for any claims against the
carrier arising from or relating to shipment. Asentria will retain a security
interest in all Products until it has received payment in full.
9. Shipping/Handling Costs: In all cases, the shipping and handling costs are the
responsibility of the Buyer who shall pay or reimburse Asentria for all amounts
payable to government agencies on account of the sale or use of the product
including but not limited to all delivery, port, excise and other taxes and duties
related to shipments to themselves or their customers. In lieu of such payment,
Buyer may, at the time the order is submitted, provide ASENTRIA with an
exemption certi cate satisfactory to the authority imposing the tax, fee or charge.
10. Handling Costs: In addition to shipping costs, all domestic shipments
are subject to a handling charge of $3.00 per unit (up to $100) to cover
bulk packaging materials and labor. International Shipments are subject
to a handling charge of $5.00 per unit (up to $150) as these shipments
require additional paperwork and can be very complicated including being
occasionally subject to problems in customs requiring signi cant additional
labor to get the products delivered.
11. Warranty: Asentria products come with a One Year Parts and Labor Warranty
as speci ed in the product manuals. Extended Warranty coverage is available;
please request details from your Account Executive or Customer Service. To
receive warranty service you must rst contact Asentria Technical Support
at 206-344-8800 and receive an RMA (Return Materials Authorization)
number. The customer is responsible for all costs (freight, duties, taxes, etc.)
associated with delivery of product to Asentria for warranty service. Only
shipping costs will be prepaid for return of warranted products (and, in limited
cases, for advance replacements of warranted products) to sites in the US and
Canada; the customer will be responsible for all other associated costs (duties,
taxes, etc.) Asentria does not warrant the products we purchase from other
vendors or suppliers. (Usually listed as “Accessories” in our Product Guide)
We will assist customers obtain warranty service or replacements on devices
from other suppliers that we have resold to them. However, if it is just not
possible to obtain warranty service (original manufacture went out of business,
for example) Asentria will nd and make a suitable replacement or repair for a
period of one year from the original date of purchase from Asentria.
12. Repair: To obtain service for product no longer under warranty, please contact
Asentria Technical Support at 206-344-8800. Estimates for the cost of repairs
(or replacement if non-repairable) will be provided on request. Customers are
responsible for all costs (freight, duty, taxes, etc.) associated with shipping of
the product to and from Asentria in addition to standard repair rates.
13. Return Packaging: Product sent for service should be returned in original
custom packaging to avoid additional charges for this service. Serviced product
will be returned in Asentria, Inc. custom packaging to guarantee safety.
14. These terms may change without notice.
Terms of Sale and Delivery