Product guide
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BACK TO T.O.C.
SUPPORT WHEN YOU NEED IT
Asentria Technical Services provides a full-range of consulting services, including
planning, design, deployments, upgrades, migrations, and custom development
support. Asentria Support Services is dedicated to helping you achieve the most
from your Asentria products while improving your ROI, reducing your administration
obstacles, and ensuring the reliability of your remote equipment sites.
DEPLOYMENT SUPPORT
Asentria Technical Services provides a phone contact for you during a network
rollout of Asentria products. Your Asentria contact is trained on the issues
that commonly arise during a deployment, so they can quickly cut through any
confusion and greatly speed deployment. They can also streamline support
requests for product defects discovered during installation. You’ll nd this a
valuable addition that can allow even non-technical staff to roll out Asentria
products around the world.
PROVISIONING, PLANNING, ARCHITECTURE, AND
PROJECT MANAGEMENT
Implementing a new technology is often a risky undertaking. You can reduce risk
by involving an Asentria professional experienced in the deployment of Asentria
products in a variety of complex networks. We can help with provisioning, project
management, and other tasks related to deployment. Implementing it right the rst
time will save you time, money, and headache.
CUSTOM SOLUTIONS
Asentria products have a exible, hardware/software architecture, which allows
our engineering team to deliver new technologies for monitoring additional
equipment and environmental elements as they become available. If you have
a proprietary requirement that we currently do not support, our Professional
Services team can engineer it for you. A variety of engagements are available,
and we will work closely with you to assess your requirements and determine the
scope and time of a custom solution.
EXTENDED WARRANTY
All Asentria-manufactured products come with a one year warranty on parts
and labor. The warranty is explained in full in the back of the product manual
of the individual products. This warranty also includes all integral accessories
of the product such as cables, power supplies, and Expansion cards, but does
not include optional external accessories, which require separate purchase
(except for international power supplies intended for use with Asentria-
manufactured products). These separately purchased items may or may not have
Asentria warranty coverage and if they do then this will be included in the user
documentation for those products.
Items not manufactured by Asentria such as 3rd Party Sensors are not covered
by the Asentria warranty and thus are not eligible for this extended warranty
coverage. The only warranty coverage for 3rd party accessories are the
manufacturer’s warranty for those accessories.
For products that Asentria does warrant, the basic one-year warranty can
be extended by purchasing up to four additional years of additional warranty
coverage for a maximum total of ve years of warranty from the original date
of purchase (including the original one year warranty). A unit under extended
warranty shall be treated the same as it would have been during the original rst
year of warranty.
An extended warranty is purchased either when the unit is originally purchased, or
some time during the initial warranty period. The list price (retail) cost per year to
purchase extended warranty coverage varies depending upon the product, as follows:
TECHNICAL SUPPORT / TRAINING
When a customer purchases Asentria products, they can also expect to receive
the highest and best levels of support available. Technical support is included in
the purchase price of our products. This covers basic questions you might have
as you do an install. If you wish to have more proactive training in the use of the
units, a number of options are available.
REMOTE TRAINING
This is the most common method used. Remote training is more extensive than
technical support. While technical support will answer questions to help you move
through your install, this remote training is dedicated time from an Asentria technician
to help you work on better understanding our products. Asentria technicians have
extensive experience in working in real-world environments, and will make every
attempt to apply their understanding of your usage of our products to your training.
This training may not follow a formal training outline, but simply be assistance with your
application. This training typically will employ the use of a remote terminal program
such as GoToAssist.
Support, Warranty & Training Information
DESCRIPTION CODE PRICE
SiteBoss Products - Extended Warranty WAR-01 $100/YEAR
ES-CCU Products - Extended Warranty WAR-03 $100/YEAR
EventSensor Products - Extended Warranty WAR-04 $25/YEAR
PowerBoss Products - Extended Warranty WAR-05 $100/YEAR
TeleBoss - JITC Maintenance Agreement WAR-06 Contact Sales
TeleBoss Products - Extended Warranty WAR-07 $100/YEAR
On-Site Engineering - N. America - 1 Day min. ENG-SITE-01 $1000/day
On-Site Engineering - Overseas - 3 Day min. ENG-SITE-02 $1500/day
Non-Recurring Engineering ENG-NRE-01 By project
Custom Labeling
CUSTLABFEE1
$6000
ENGINEERING
In many cases, a customer’s application may require some additional abilities not
inherent in Asentria’s base products. Asentria has a long history of being able to
make adjustments to our products to more perfectly suit a customer’s needs. If
you wish to have more direct Asentria Engineering involvement in your project, a
couple of options are available.
DESCRIPTION CODE PRICE
Remote Training - 3 Hours min. TR-GEN-01 $125/hr
Custom Scripting ENG-SCR-01 $200/hr
CUSTOM SCRIPTING
Many Asentria units support the use of a scripting language to better customize
the functionality of the box. It is sometimes desirable to have Asentria personnel
assist in the writing of the scripts. It is our recommendation that, if quite a number
of scripts are needed, that this service be used to simultaneously train the
customer on how to write their own scripts.
CUSTOM ENGINEERING
Asentria has a long history of doing customized engineering projects. These
can range from designing a small accessory or software feature, all the way to a
complete custom product, bearing the customer’s name (OEM). These projects
are so varied that they are quoted on a per project basis, and they are referred to
as NRE, or Non-Refundable Engineering charges.
CUSTOM HARDWARE LABELING
Extend your brand by white-labeling Asentria hardware. Our in-house team can
create a custom label from provided artwork or develop a design to t your needs.
ON-SITE ENGINEERING
Depending on availability, Asentria Technical Staff can be involved on-site
with your project. This service is subject to minimum and maximum time limits.
Typically this service is quoted per day, with travel expenses billed at actual cost.
Professional Services - Quoted per Project PSRV-01 By Project
PROFESSIONAL SERVICES
Often a customer may bene t from direct support from a Asentria Technical
Services in the set-up of their particular application. Professional Services
will most often involve remote support from an Asentria Technical Services
representative. Various of levels of support are possible, however, including direct
on-site support, and projects are quoted on an individual basis.