User manual

P a g e 9 0 o f 9 3
address of the Wireless Access Point, as shown below.
Figure 82: Ping
I f y o u r P C u s e s a F i x e d ( S t a t i c ) I P a d d r e s s , e n s u r e t h a t i t i s u s i n g a n I P
A d d r e s s w h i c h i s c o m p a t i b l e w i t h t h e W i r e l e s s A c c e s s P o i n t . ( I f n o D H C P
S e r v e r i s f o u n d , t h e W i r e l e s s A c c e s s P o i n t w i l l d e f a u l t t o a n I P A d d r e s s
a n d M a s k o f 1 9 2 . 1 6 8 . 0 . 2 2 8 a n d 2 5 5 . 2 5 5 . 2 5 5 . 0 . ) O n W i nd o w s P C s , y o u
c a n u s e C o n t r o l P a n e l -N e t w o r k t o c h e c k t h e P r o p e r t i e s f o r t h e T C P / I P
p r o t oc o l .
P r o b l e m 2 :
M y P C c a n ' t c o n n e c t t o t h e L A N v i a t h e W i r e l e s s A c c e s s P o i n t .
S o l u t i o n 2
C h e c k t h e f o l l o w i n g :
• The SSID and WEP settings on the PC match the settings on the
Wireless Access Point.
• On the PC, the wireless mode is set to "Infrastructure"
• If using the Access Control feature, the PC's name and address
is in the Trusted Stations list.
• If using 802.1x mode, ensure the PC's 802.1x software is
configured correctly. See Chapter 4 for details of setup for the
Windows XP 802.1x client. If using a different client, refer to the
vendor's documentation.
Technical Support
Enable-IT OEM Technical Support is available directly to registered distributors and
prospective customers.
Online Technical Services
Enable-IT, Inc. Technical Support is available via e-mail at [e-mail]
World Wide Web Site
Enable-IT, Inc. Technical Support is available via the Internet at
http://www.ethernetextender.com/contact_us.php
Returning Products for Warranty Repair
E n a b l e -I T , I n c . w a r r a n t s t o t h e o r i g i n a l p u r c h a s e r o f t h e P r o d u c t ( " y o u " o r t h e " E n d U s e r " )
t h a t , f o r t h e o n e ( 1 ) y e a r p e r i o d c o m m e n c i n g o n t h e d a t e t h e P r o d u c t w a s p u r c h a s e d ( t h e
" W a r r a n t y P e r i o d " ) , t h e P r o d u c t w i l l b e s u b s t a n t i a l l y f r e e f r o m d e f e c t s i n m a t e r i a l s a n d
w o r k m a n s h i p u n d e r n o r m a l u s e a n d c o n d i t i o n s . E l e c t r i c a l d a m a g e i s n o t a n i t e m t h a t i s
c o v e r e d u n d e r t h i s w a r r a n t y o r e x t e n d e d w a r r a n t i e s . O p t i o n a l t w o ( 2 ) y e a r a n d t h r e e ( 3 ) y e a r
w a r r a n t i e s a r e a v a i l a b l e t o e x t e n d t h i s c o v e r a g e i f p u r c h a s e d d u r i n g t h e f i r s t y e a r o f
c o v e r a g e .
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f o r t h a b o v e , t h e E n d U s e r m u s t : ( 1 ) o b t a i n a r e t u r n m a t e r i a l s a u t h o r i z a t i o n ( R M A ) n u m b e r
f r o m E n a b l e -I T b y c o n t a c t i n g t h e C u s t o m e r S e r v i c e D e p t . a t 8 8 8 -3 0 9 -0 9 1 0 b e t w e e n t h e
h o u r s o f 8 : 0 0 a . m . a n d 5 : 0 0 p . m . P S T a n d o t h e r w i s e f u l l y c o m p l y w i t h E n a b l e -I T ’ s t h e n -
c u r r e n t R M A p o l i c y ; ( 2 ) r e t u r n t h e P r o d u c t t o E n a b l e -I T , I n c . i n i t s o r i g i n a l p a c k a g i n g f r e i g h t
p r e -p a i d ; a n d ( 3 ) p r o v i d e t o E n a b l e -I T t h e o r i g i n a l r e c e i p t o r b i l l o f s a l e e s t a b l i s h i n g t h e d a t e
o n w h i c h t h e P r o d u c t w a s p u r c h a s e d .