User`s guide

52 Problems and Solutions
Faxing Problems
■ Make sure the recipient’s fax machine is turned on and working.
■ Make sure the LINE port on the product is connected to a telephone wall jack.
Verify that the telephone wall jack works by connecting a phone to it.
■ Make sure the light is turned on to receive faxes automatically.
■ If you use a voicemail service, you should turn off Auto Answer. Otherwise,
calls or faxes may be inadvertently received by your voicemail.
■ If the line has static, press and select Setup , then select Fax Settings , and
then
Communication . Turn off the V.34 and ECM (Error Correction Mode)
settings.
■ If the product is connected to a DSL phone line, you must have a DSL filter
connected to the phone jack. Contact your DSL provider for the filter.
■ If you connected a telephone or answering machine, make sure it is connected
to the
EXT. port.
Print Quality Problems
■ Make sure your paper is loaded printable side down (usually the whiter,
brighter, or glossy side).
■ For the best print quality, use Epson papers (see page 9) and genuine Epson
ink cartridges (see page 32).
■ Make sure the type of paper you loaded matches the paper type setting on the
control panel or in your printer software (see page 20).
■ If you notice light or dark bands across your printouts or they are too faint,
run a nozzle check (see page 29) to see if the print head needs cleaning.
■ If you notice jagged vertical lines, you may need to align the print head. See
the online User’s Guide for instructions.
■ The ink cartridges may be low on ink. Check your cartridge levels (see
page 31) and replace cartridges, if necessary (see page 32).
■ Clean the scanner glass with a soft, dry, lint-free cloth (paper towels are not
recommended), or use a small amount of glass cleaner on a soft cloth, if
necessary. Do not spray glass cleaner directly on the glass.