HP EliteBook 820 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display ................................................................................................................................... 7 Buttons and fingerprint reader (select models only) ...........................................
Workstation guidelines .............................................................. 46 5 Removal and replacement procedures for Customer Self- Repair parts ............................ 48 Component replacement procedures ........................................................................................ 48 Service cover .......................................................................................................... 48 Battery .................................................................
Dynamically choosing a boot device using the f9 prompt ............. 103 Setting a MultiBoot Express prompt ............................................ 103 Entering MultiBoot Express preferences ...................................... 104 Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 104 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............. 105 Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .......
Using Windows Refresh for quick and easy recovery .................................. 123 Remove everything and reinstall Windows ................................................ 123 Using HP Software Setup ........................................................................ 124 Windows 7 ......................................................................................................................... 125 Creating recovery media with HP Recovery Disc Creator .......................................
1 Product description Category Description Product Name HP EliteBook 820 G1 Notebook PC Processor ● Intel® Core® i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00-MB L3 cache, 15 W) ● Intel Core i5-4300U 1.90-GHz (SC turbo up to 2.90-GHz) processor (3.00-MB L3 cache, 15 W) ● Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W) ● Intel Core i3-4010U 1.70-GHz processor (3.
Category Description Flash cache Support for 32-GB solid-state drive (2242/DS M.2 form factor) Intel SRT (Smart Response Technology) Not supported with solid-state drive or self-encrypted drive (SED) hard drive MiniCard solid-state drive 120-GB solid-state drive (2242/DS M.2 form factor) Not supported if 32-GB flash cache is selected Set as primary storage if selected Primary storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.
Category Description Wireless networking Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module ● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter ● Intel Dual Band Wireless-N 7260NB 802.
Category Description Keyboard/ pointing devices Dual point, spill-resistant (with drain) keyboard with DuraKeys, function keys and optional backlightFunction Keys: Touchpad Requirements: Glass with chemical etched surface, on/off button, support for 2-way scroll, Taps enabled as default, Gestures enabled by default (2-finger scrolling, 2finger zoom (pinch) Power requirements Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery and 3-cell, 26-WHr, 2.
Category Description Operating system Preinstalled: ● Microsoft Windows 8.1 and 8 Chinese market 64-bit (only available with People's Republic of China Country Loc) ● Microsoft Windows 8.1 and 8 Emerging market 64-bit ● Microsoft Windows 8.1 and 8 Multi-languarge 64-bit ● Microsoft Windows 8.1 and 8 Professional 64-bit ● Microsoft Windows 8.
Category Description Operating system (continued) Restore Media–OSDVD: ● Microsoft Windows 8.1 and 8 Professional 64-bit (include in Windows 8.
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service, purchased from an Internet service provider, and a wireless router (purchased separately).
Item Component Description (5) Webcamera (select models only) Records video and captures still photographs. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (6) To use the webcamera, select Start > All Programs > Communication and Chat > HP Webcam. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer.
Buttons and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys 10 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other keys. (3) Windows logo key Displays the Windows Start menu. (4) Function keys Execute frequently used system functions when pressed in combination with the fn key.
Lights Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light On: Microphone is muted. (4) Num lock light On: Num lock is on. (5) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, is on. ● Amber: All wireless devices are off.
TouchPad 12 Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button Turns the TouchPad on and off. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Left TouchPad button Functions like the left button on an external mouse.
Front Item Component Description (1) Wireless light The wireless connection is on. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right side Item Component Description (1) Audio-out (headphone) jack/Audio-in (microphone) combo jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom Item Component Description (1) Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet.
18 Chapter 3 Illustrated parts catalog
Computer major components Computer major components 19
Item Component Spare part number (1) Display assembly: The 12.5-in, AntiGlare, high-definition, LED, UWVA, TouchScreen display assembly is spared as a whole unit replacement. 761781-001 The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 26.
Item Component Spare part number For use in Taiwan 730541-AB1 For use in Thailand 730541-281 For use in Turkey 730541-141 For use in the United Kingdom and Singapore 730541-031 For use in the United States 730541-001 Keyboard without backlight (includes keyboard cable): Keyboard without backlight for use in Belgium (includes keyboard cable) 730540-A41 Keyboard without backlight for use in Brazil (includes keyboard cable) 730540-201 Keyboard without backlight for use in Bulgaria (includes ke
Item Component Spare part number Keyboard without backlight for use in Sweden and Finland (includes keyboard cable) 730540-B71 Keyboard without backlight for use in Switzerland (includes keyboard cable) 730540-BG1 Keyboard without backlight for use in Taiwan (includes keyboard cable) 730540-AB1 Keyboard without backlight for use in Thailand (includes keyboard cable) 730540-281 Keyboard without backlight for use in Turkey (includes keyboard cable) 730540-141 Keyboard without backlight for use in
Item Component Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system 761775-601 Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W) and the Windows 8 Standard operating system 761775-501 Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.
Item Component Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.00-MB L3 cache, 15 W) and a non-Windows 8 operating system 730558-001 Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system 730557-601 Equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W) and the Windows 8 Standard operating system 730557-501 Equipped with an Intel Core i3-4010U 1.
Item (18) (19) (20) Component Spare part number 240-GB, SATA-3, solid-state drive 730566-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 775247-001 180-GB, SATA-3, solid-state drive 730765-001 128-GB, SATA-3, locked, Opal 2, solid-state drive 764507-001 128-GB, SATA-3, locked, solid-state drive 766679-001 128-GB, SATA-3, solid-state drive 744716-001 120-GB, mSATA-3, SED solid-state drive 730568-001 32-GB, SATA-3, solid-state drive 743008-001 Memory module (PCL3, 12800, 1600-MHz): 8
Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly. Item Component Spare part number (1) Display bezel 730544-001 (2) Webcamera/microphone module (includes double-sided adhesive) 730542-001 Microphone module (includes double-sided adhesive) 730795-001 (3) Display panel: 12.
Item Component Spare part number 12.5-in, AG, HD, LED, SVA display panel 730535-001 (4) Display Hinge Kit (includes left and right display hinges) 730543-001 (5) Display Cable Kit (includes display panel cable and webcamera/microphone module cable) 730537-001 Display Antenna Kit,.includes: 730560-001 (6) WLAN antenna cables and transceivers (7) WWAN antenna cables and transceivers (8) Display enclosure 730561-001 Display Panel Support Kit (not illustrated.
Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 (1) Card reader bezel (2) Display cable connector bracket (3) Fingerprint reader cover (4) RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) 28 Chapter 3 Illustrated parts catalog
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive 683802-001 500-GB, 5400-rpm, SATA, FIPS, 7.
Item Component (3) Solid-state drive: Spare part number 512-GB, SATA-3, solid-state drive 752103-001 256-GB, SATA-3, SED, Opal 2, solid-state drive 761906-001 256-GB, SATA-3, SED solid-state drive 730567-001 240-GB, SATA-3, solid-state drive 730566-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 775247-001 180-GB, SATA-3, solid-state drive 730765-001 128-GB, SATA-3, locked, Opal 2, solid-state drive 764507-001 128-GB, SATA-3, locked, solid-state drive 766679-001 128-GB, SATA-3, solid
Component Spare part number HP docking station cable lock 575921-001 HP notebook combination lock 591699-001 HP ultraslim keyed cable lock 703372-001 Mouse: HP comfort-grip wireless mouse 691922-001 HP USB laser mouse 674318-001 HP USB optical travel mouse 434594-001 Power cord (3-pin, black, 1.
Component Spare part number For use in Israel 755530-BB1 For use in Italy 755530-061 For use in Japan 762689-291 and 755530-291 For use in North America 755530-001 For use in the People's Republic of China 755530-AA1 For use in South Africa 755530-AR1 For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Screw Kit 730553-001 USB port replicator: 32 HP U
Sequential part number listing Spare part number Description 434594-001 HP USB optical travel mouse 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.
Spare part number Description 683802-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket, hard drive connector adapter, or screws) NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. 690649-001 HP USB 2.0 port replicator 690650-001 HP USB 3.
Spare part number Description 730535-001 12.5-in, AG, HD, LED, SVA non-TouchScreen display panel 730536-001 12.
36 Spare part number Description 730540-BB1 Keyboard with pointing stick for use in Israel (includes keyboard cable) 730540-BG1 Keyboard with pointing stick for use in Switzerland (includes keyboard cable) 730540-D61 Keyboard with pointing stick for use in India (includes keyboard cable) 730540-DB1 Keyboard with pointing stick for use in Canada (includes keyboard cable) 730540-DD1 Keyboard with pointing stick for use in Iceland (includes keyboard cable) 730540-FL1 Keyboard with pointing stick
Spare part number Description 730541-261 Keyboard with backlight and pointing stick for use in Bulgaria (includes backlight cable and keyboard cable) 730541-271 Keyboard with backlight and pointing stick for use in Romania (includes backlight cable and keyboard cable) 730541-281 Keyboard with backlight and pointing stick for use in Thailand (includes backlight cable and keyboard cable) 730541-291 Keyboard with backlight and pointing stick for use in Japan (includes backlight cable and keyboard cabl
38 Spare part number Description 730550-001 Rubber Kit (includes base enclosure rubber screw covers) 730551-001 Base enclosure (includes RJ-45 cover, rubber feet, and service cover eject latch assembly) 730552-001 Power button board (includes cable) 730553-001 Screw Kit 730554-001 Fingerprint reader board (includes bracket and cable) 730555-001 Speaker assembly (includes left and right speakers and cables) 730556-001 Heat sink (includes replacement thermal material) 730557-001 System board
Spare part number Description 730560-001 Display Antenna Kit (includes WLAN antenna cables and transceivers and WWAN antenna cables and transceivers) 730561-001 Display enclosure 730562-001 Plastics Kit 730563-001 Card reader board (includes cable) 730564-001 Service cover with CCCO mark (includes rubber feet) 730565-001 180-GB, SATA-3 solid-state drive 730566-001 240-GB, SATA-3 solid-state drive 730567-001 256-GB, SATA-3, SED solid-state drive 730568-001 120-GB, mSATA-3 solid-state drive
40 Spare part number Description 752103-001 512-GB, SATA-3 solid-state drive 753071-001 System board equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a nonWindows 8 Professional operating system for use only on computer models equipped with a nonTouchScreen display assembly (includes replacement thermal material) 753071-501 System board equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.
Spare part number Description 761774-601 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) 761775-001 System board equipped with an Intel Core i5-4200U 1.60-GHz (SC turbo up to 2.60-GHz) processor (3.
Spare part number Description 761778-601 System board equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly (includes replacement thermal material) 761780-001 Service cover for use only on computer models equipped with a TouchScreen display assembly (includes rubber feet) 761781-001 12.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Before removing the disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the service cover: 1. Turn the computer upside down, with the rear toward you. 2.
Battery Description Spare part number 3-cell, 46-WHr, 4.15-AHr, Li-ion battery 717378-001 3-cell, 26-WHr, 2.50-AHr, Li-ion battery 717377-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
2. Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. 3. Remove the battery. Reverse this procedure to install the battery.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive 703268-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive 683802-001 500-GB, 5400-rpm, SATA, FIPS, 7.
2. Use the release tab (2) to remove the hard drive. 3. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the rear toward you. b. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (2) from the hard drive.
d. Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive.
WWAN module Description Spare part number HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Solid-state drive Description Spare part number 512-GB, SATA-3, solid-state drive 752103-001 256-GB, SATA-3, SED, Opal 2, solid-state drive 761906-001 256-GB, SATA-3, SED solid-state drive 730567-001 240-GB, SATA-3, solid-state drive 730566-001 180-GB, SATA-3, SED, Opal 1, solid-state drive 775247-001 180-GB, SATA-3, solid-state drive 730765-001 128-GB, SATA-3, locked, Opal 2, solid-state drive 764507-001 128-GB, SATA-3, locked, solid-state drive 766679-001 128-GB, SATA-3, solid-state driv
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 747832-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2×2 WiFi adapter 717382-001 Before removing the WLAN module, follow these steps: 1. Turn off the computer.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Keyboard For use in country or region 62 Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use in the Netherlands 730541-B31 For use in Belgium 730541-A41 For use in Northwest Africa 730541-FP1 For use in Brazil 730541-201 For use in Norway 730541-091 For use in Bulgaria 730541-261 For use in Portugal 730541-131 For use in Canada 730541-DB1 For use in Romania 730541-271 For use in the Czech Repu
For use in country or region Spare part number For use in country or region Spare part number For use in Hungary 730540-211 For use in Sweden and Finland 730540-B71 For use in Iceland 730540-DD1 For use in Switzerland 730540-BG1 For use in India 730540-D61 For use in Taiwan 730540-AB1 For use in Israel 730540-BB1 For use in Thailand 730540-281 For use in Italy 730540-061 For use in Turkey 730540-141 For use in Japan 730540-291 For use in the United Kingdom and Singapore 730540-031
Remove the keyboard: 64 1. Loosen the two captive screws that secure the keyboard to the computer. 2. Partially open the computer. 3. Rest and secure the computer on its left side.
4. Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Open the computer as far as it will open. 6. Lift the rear edge of the keyboard (1) until it rests at an angle. 7. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
8. Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. 9. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board. 11.
12. Remove the keyboard (7). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts NOTE: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) 3. Remove the RTC battery and cable. Reverse this procedure to install the RTC battery. Top cover Description Spare part number Top cover 730548-001 Before removing the top cover, follow these steps: 1. Turn off the computer.
3. Disconnect all external devices from the computer. 4. Remove the service cover (see Service cover on page 48), and then remove the following components: a. Battery (see Battery on page 50) b. Hard drive (see Hard drive on page 52) c. Keyboard (see Keyboard on page 62) NOTE: When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: Remove the top cover: 1. Close the computer. 2.
7. Remove the card reader bezel (4) from the card reader slot. 8. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure.
9. Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws 10. Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. 11. Remove the top cover (2). Reverse this procedure to install the top cover.
Display assembly NOTE: The 12.5-in, AntiGlare, high-definition, LED, UWVA, TouchScreen display assembly is spared as a whole unit replacement and is available using spare part number 761781-001. The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer.
74 2. Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. 3. Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure.
4. Remove the display assembly (2). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. b. Remove the display bezel (4). The display bezel is available using spare part number 730544-001.
6. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. 76 b.
7. d. Disconnect the display panel cable (2) from the display panel. e. Remove the display panel. The display panel is available using spare part numbers 730536-001 (12.5-in, AG, HD, LED, UWVA display panel) and 730535-001 (12.5-in, AG, HD, LED, SVA display panel). If it is necessary to replace the webcamera/microphone module or the microphone module: a. Detach the webcamera/microphone module (1) from the display enclosure.
c. Remove the webcamera/microphone module (3). The webcamera/microphone module is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001. 8. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided adhesive.) b. Release the display panel cable from the clip (2) built into the display enclosure. c.
9. If it is necessary to replace the display hinges: a. Release the grounding tape (1) that secures the display hinges to the display enclosure. b. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. c. Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 730543-001. 10. If it is necessary to replace the WLAN antenna cables and transceivers: a.
c. Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 730560-001. 11. If it is necessary to replace the WWAN antenna cables and transceivers: a. Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) b.
TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the TouchPad and cable (3). Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable) 730563-001 Before removing the card reader board, follow these steps: 82 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Remove the card reader board: 1. Turn the top cover upside down with the front toward you. 2. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable (2) from the system board. 3. Turn the top cover upside down with the front toward you. 4. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable from the card reader board. 5.
7. Remove the card reader board and cable (4). 8. Remove the card reader board and cable. Reverse this procedure to install the card reader board.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 730556-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Fan Description Spare part number Fan (includes cable) 730547-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the fan (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan.
System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. Description Spare part number For use only on computer models equipped with a TouchScreen display assembly: Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.10-GHz) processor (4.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system 761778-601 Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.10-GHz) processor (4.
Description Spare part number Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00-MB L3 cache, 15 W) and a non-Windows 8 operating system 730559-001 Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.00-MB L3 cache, 15 W) and the Windows 8 Professional operating system 753071-601 Equipped with an Intel Core i7-4500U 1.80-GHz (SC turbo up to 3.00-GHz) processor (4.
e. Top cover (see Top cover on page 69) f. Heat sink (see Heat sink on page 85) g. Fan (see Fan on page 87) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● WWAN module (see WWAN module on page 55) ● Solid-state drive (see Solid-state drive on page 57) ● WLAN module (see WLAN module on page 59) ● Memory modules (see Memory module on page 61) Remove the system board: 1.
5. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. 6. Lift up on the right side of the system board (1) until it rests at an angle. 7. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: 94 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the speaker assembly: 1. Release the four clips (1) built into the top cover that secure the speaker assembly to the top cover. 2. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly.
Power button board Description Spare part number Power button board (includes left and right speakers and cables) 730552-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the power button board (2) and cable. Reverse this procedure to install the power button board.
7 Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Main > Restore Defaults. 4.
Downloading a BIOS update for Windows 8 CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update for Windows 7 CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run.
Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
4. Click your specific product from the models listed. 5. Click the appropriate operating system. 6. Go to the BIOS section and download the BIOS software package. 7. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
8 Specifications Metric U.S. Width 21.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell, 26-WHr battery, 1 memory module, WLAN module, lightest solid-state module, but without fingerprint reader, webcamera, or WWAN module 1.33 kg 2.93 lb Equipped with 3-cell, 46-WHr battery, 1 memory module, WLAN module, lightest solid-state module, but without fingerprint reader, webcamera, or WWAN module 1.42 kg 3.13 lb Operating voltage and current 19.5 V dc @ 2.
9 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
Using the Windows recovery tools To recover information you previously backed up: ▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
After the installation is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you.
4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
Windows 7 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only)with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator NOTE: Your computer may not come equipped with an internal optical drive. In order to create the recovery DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted.
● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive. In order to create back up discs, you may need to plug in an external optical drive.
Using the Windows recovery tools To recover information you previously backed up: 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. To recover your information using Startup Repair, follow these steps: CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive.
Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.needed. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer. For more information, see Performing a system recovery on page 132. 2.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored. 5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system. IMPORTANT: This option does not provide backups of your information.
10 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel-based or AMD®-based system boards contain volatile DDR memory.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message. h. Select the File menu, then Save Changes and Exit. i. Reboot the system.
Non-volatile memory usage 136 Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration data. System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated.
138 Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Bluetooth flash 2 MBits No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to default settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part number 34 AC adapter, spare part numbers 30, 34, 39 antenna location 7 removal 79, 80 spare part number 27, 39, 80 Antenna Kit, spare part number 80 audio, product description 2 audio-in jack 15 audio-out jack 15 B base enclosure, spare part number 24, 38 battery removal 50 spare part numbers 24, 34, 50 battery light 13 bottom components 16 button components 9 buttons pointing stick 12 power 9 TouchPad 12 TouchPad on/off 12 volume mute 9 wireless 9 C cable
fingerprint reader board removal 93 spare part number 22, 38, 93 flash cache, product description 2 fn key 10 front components 13 function keys 10 G graphics, product description grounding guidelines 45 guidelines equipment 47 grounding 45 packaging 46 transporting 46 workstation 46 1 H hard drive precautions 44 product description 2 removal 52 spare part numbers 24, 29, 33, 34, 39, 42, 52 hard drive bracket illustrated 29 removal 53 hard drive connector adapter illustrated 29 removal 54 Hard Drive Hardwa
power cord set requirements 140 spare part numbers 31, 33, 40, 42 power light 11, 13 power requirements, product description 4 processor, product description 1 product description audio 2 chipset 1 display panel 1 docking 3 Ethernet 2 external expansion 3 flash cache 2 graphics 1 hard drive 2 keyboard 4 memory module 1 microphone 2 MiniCard solid-state drive 2 operating system 5 pointing device 4 ports 3 power requirements 4 primary storage 2 processor 1 product name 1 security 4 serviceability 6 solid-stat
