User's Manual

EMS Wireless Operator’s Manual
EkoLite II
6
When returning a product for service, include the following information:
owner, model number, serial number, return authorization number (obtained
in advance from EMS Wireless Inc.'s Customer Service Dept.), service
required and/or a description of the problem encountered.
Warranty and Repair Policy
The EMS Wireless Quality Plan includes product test and inspection
operations to verify the quality and reliability of our products.
EMS Wireless uses every reasonable precaution to ensure that every device
meets published electrical, optical and mechanical specifications prior to
shipment. Customers are asked to advise their incoming inspection,
assembly, and test personnel as to the precautions required in handling and
testing ESD sensitive optoelectronic components.
These products are covered by the following warranties:
General Warranty
EMS Wireless warrants to the original purchaser all standard products sold
by EMS Wireless to be free of defects in material and workmanship for two
(2) years from the date of shipment. During the warranty period, EMS
Wireless' obligation, is limited to repair or replacement of any product that
EMS Wireless proves to be defective. This warranty does not apply to any
product which has been subject to alteration, abuse, improper installation or
application, accident, electrical or environmental over-stress, negligence in
use, storage, transportation, or handling.
Specific Product Warranty Instructions
All EMS Wireless products are manufactured to high quality standards and
are warranted against defects in workmanship, materials and construction,
and to no further extent. Any claim for repair or replacement of a device
found to be defective on incoming inspection by a customer must be made
within 30 days of receipt of the shipment, or within 30 days of discovery of a
defect within the warranty period.
This warranty is the only warranty made by EMS Wireless and is in lieu of all
other warranties, expressed or implied, except as to title, and can be
amended only by a written instrument signed by an officer of EMS Wireless.
EMS Wireless sales agents or representatives are not authorized to make
commitments on warranty returns.