System Description

SECTION5-TROUBLESHOOTING
1.InstallationIssues
A.General
(1)Mostcommoninstallationissuesincludebreaks/disconnectionintheantennacableand
powersupply.
2.OperationIssues
A.General
(1)ThefaultpossiblecausesanditstroubleshootingsolutionsarelistedinbelowTable8.
Table 8.FaultPossibleCauses
PROBLEMPOSSIBLECAUSESOLUTION
Powersupply
Checkthat28VDCisbeing
supplied
Terminalworkswithsomepower
suppliesandnotothers-check
thattheterminalinrushcurrentis
notcausingthesupplyvoltageto
dropbelow27v
IndoorUnitfailureContactsupport
Satcomdoesn’tcome
onLEDoff
WaterinIndoorUnitDryout
Antennanotconnected
Connectantenna
SatcomerrorLEDred
Errorcondition
CheckusingWebUI
Satcomworksfora
whilethenstops
Antennaoverheating
Checkthattheantennamounting
candissipatetheheatfromthe
antennabaseplate
Antennanotconnected
ConnectAntenna
RFcabledamaged
SwapRFcable
MCUerroronWebUI
Code0x0C
AntennafailureContactsupport
CorruptcongurationContactsupport MCUerroronWebUI
0x02to0x0B,0x0D
IndoorUnitfailureContactsupport
Modemtemperature
>85°C(185°F),or
MCUtemperature
>85°C(185°F)
IndoorUnitoverheating
IncreaseairowovertheIndoor
Unit,mountIndoorUniton
stand-offs,orincreaseconductive
cooling
CheckSIMstatusandposition
Checkthat28VDCisbeing
supplied
Unresponsivefor
morethan30s
Several
Powercycleterminal
Page41
18 Feb 2021
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SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
SMALL SATCOM