User's Manual

Page 5–3
18 September 2007
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion™ HSD-128 High-speed Data Terminal
(4) Return Materials Authorization (RMA) Procedure
If it is determined that a unit must be returned to EMS SATCOM for repair or overhaul,
please follow the Return Materials Authorization procedure as follows:
1. Have the following information ready before calling the SATCOM Product’s
Customer Service Center:
• Model number (e.g. HSD);
• Unit part number (e.g. 1110-A-0001);
• Serial number;
• Description of failure;
• Federal ID no. (if applicable); and,
• Purchase Order number (if available).
2. Call EMS Technologies Customer Service at (1-888) 300-7415 or [phone].
3. Request an RMA number.
4. Pack the HSD in an EMS SATCOM-approved shipping-container.
5. Write the RMA number on the outside of the shipping container and ship to:
<RMA Number>
EMS Technologies
400 Maple Grove Road
Ottawa, Ontario, CANADA
K2V 1B8
6. Fax shipping details with Way Bill # to the attention of the EMS SATCOM R&O
Coordinator at [phone].
Note: The processing of LRU returns is limited to standard business hours from
8:00 am to 4:00 pm EST.