User's Manual

Table Of Contents
Page 4–98
18 September 2007
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion™ HSD-128 High-speed Data Terminal
Log-on
request fails
Unit is not receiving Activate
maintenance
reports 21 and 23
(See Figure 4–52)
Check for a defective or
loose cable.
Verify that the Forward ID
is valid, activated, and
strapped correctly.
Ensure your account is
current and active.
Check for antenna
line-of-sight interference.
Ensure the HSD is secured
properly to the ARINC
connector in the tray.
Incoming
call failure
Incoming call shows as a
successful connection in
report 23, but call does not
ring through to the external
device (telephone, computer,
fax).
Activate report
21and 23
Check the connection
between the HSD and the
external device.
Check configuration of
external devices is correct.
MSN must be configured
correctly for each device
connected to the system.
If MSNs are
not
programmed in the user
devices, incoming calls will
ring all devices. NOTE:
Zero “0” is an invalid MSN
entry.
Table 4–27. Troubleshooting and Fault Isolation
Fault Description
Maintenance
Report
Check