User's Manual

SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion® HSD-440 Mark 2 Terminal
23-15-30 B-1
3 JUN 10
APPENDIX B: TROUBLESHOOTING CHECKLIST
Before performing the detailed testing and troubleshooting procedures provided in this manual,
read the following Troubleshooting Checklist. Use the Troubleshooting Checklist to make sure
that you have not missed any key steps in the HSD-440 Mark 2 Terminal setup.
1. Have you registered with a service provider to activate service?
You must activate an account with an Inmarsat-authorized service provider to access
the Satellite Communications network using an HSD-440 Mark 2 Terminal. Contact
Inmarsat for a list of available service providers at:
Inmarsat Customer Care
99 City Road, London, EC1Y 1AX
Tel: [phone]
Fax: [phone]
E-mail: [e-mail]
2. Has your account been activated?
Once registered, your HSD-440 Mark 2 Terminal is assigned terminal identification
numbers called FWD IDs. If you have SBB service, service information also includes
IMSI. The HSD-440 Mark 2 Terminal must be strapped accordingly. Refer to
"Installation" on page 3-1 for detailed strapping and installation instructions.
NOTE: The service registration information may take a few days to be incorporated
into the system databases at the LESGES level. New terminals being
commissioned are not validated by the LES/GES until their customer
database has been updated by Inmarsat to reflect the registration and
activation of your terminal.
NOTE: To verify that the service registration information has been validated at the
LES/GES, call 33 POUND KEY for assistance. Confirm with the LES/GES
operator that the FWD IDs assigned to your terminal are valid and active.
3. Is the HSD-440 Mark 2 Terminal seated properly?
In cases where the HSD-440 Mark 2 Terminal is not fully seated into the ARINC 600
connector (to the rear of the Fan Tray), the user may experience intermittent system
operation. If intermittent system operation occurs:
• Check that the polarization pins are installed correctly as indicated on the
applicable Outline and Installation diagram.
• Make sure that the HSD-440 Mark 2 Terminal is fully inserted into the tray and
that the front hold-down screws are securely tightened.