User's Manual

SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion® HSD-440 Mark 2 Terminal
23-15-30 4-85
3 JUN 10
HSD-440 Mark
2 Terminal is
operating
outside the
normal
environmental
specifications
Channel card temperature fault Activate report
21 or 23
• Check channel card temperature;
temperatures over 50° C may
cause the HSD-440 Mark 2
Terminal to shut down.
• Check that the fan tray is
operational.
• Verify that the tray plug
distribution is the same as
presented in the installation
requirements.
Calls do not
complete and
connection is
not established
Channel Congestion (fault code
2024) Note: applies to Swift 64
only.
Activate reports
21 and 23
• Wait five minutes and try the call
again.
• Contact the LES/GES to verify
congestion. To contact the
LES/GES operator, dial 33,
POUND KEY.
No call request sent Activate report
52
• Verify that the call dial string is
correct; pressing POUND KEY at
the end of the dialing string signals
the system to send the call.
• Check that the HSD-440 Mark 2
Terminal is transmitting by
ensuring the LED power indicator
flashes on and off (1
Hz) during a
call request.
• Check that the ISDN, Ethernet, or
POTS cable is connected
correctly and securely.
No dial tone
heard in
handset
Activate report
21
• Confirm that ISDN lines are wired
correctly.
• Verify that handset connection is
secure.
• Wait a few minutes for the system
to warm up, then log on and try
your call again.
• Check that IRS data is available.
• Verify that the terminal has
completed beam registration.
Table 4-24 Troubleshooting and Fault Isolation (Continued)
Fault Description
Maintenance
Report
Check