User's Manual

SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion® HSD-440 Mark 2 Terminal
23-15-30 4-84
3 JUN 10
Logon
successful, but
fails to
complete call
Authorization error (fault code
12C4)
Activate reports
21 and 23
• Contact your service provider to
verify that the ICAO, FWD ID, and
IMSI are activated.
• Check that the ICAO is strapped
correctly.
• Check that IRS data is available
and correct.
• Check that the Veh Rel Az/EL to
Satellite is correct.
• Check that all coaxial cable
connections are secure.
• Check that the Rx C/No value is
greater than 50
dB/Hz.
• Check that the antenna is
functioning.
• Check that the primary and
secondary LES/GES access
codes are valid.
• Contact your service provider and
verify that they can "see" your Tx
signal. To contact the LES/GES
operator, dial 33, POUND KEY.
• Contact service provider and
request that they place an
incoming call to the terminal.
• Check the reported HPA back-off
in report 21. The S64 signal
should initialize at 14
dBW and
increase after handshake to
approximately 22.5
dBW, then
slowly decrease (typically to
between 16.5
dBW and 21.5 dBW
with a lower limit of 14.5
dBW).
Table 4-24 Troubleshooting and Fault Isolation (Continued)
Fault Description
Maintenance
Report
Check