User's Manual

SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
eNfusion® HSD-440 Mark 2 Terminal
23-15-30 4-82
3 JUN 10
Call failure
(cont’d)
ICAO is invalid or strapped
incorrectly
Activate
maintenance
report 21
To check ICAO,
in Menu 4, press
Q
• The account registration process
has not been completed. Check
your account status with your
service provider to make sure that
the account registration has been
processed into the LES/GES
databases and your account is
valid.
• If the message, Channel card
stuck in boot state appears in
the event log, check that the
assigned ICAO is strapped
correctly.
Terminal is strapped to an
incorrect system mode of
installation
In Menu 3, press
L (List
EEPROM)
• Verify the system mode strapping
is correct.
• Reset the system and observe the
initialization display; it shows that
the HSD-440 Mark 2 Terminal is
powering up and displays the
terminal’s self-test results. The
Initialization display lists the
installation mode configuration for
the terminal.
• If the mode displayed is not
strapped or is incorrectly
strapped, a temporary setting may
be used. In Menu 3, press M
(misc. EEPROM parameters),
then type 16 (channel card
category) and configure the
HSD-440 Mark 2 Terminal to the
correct mode. Reset the terminal
and try the call again.
SBB IMSI not registered • Call service provider
Dialing sequence was incomplete
or incorrect
Activate reports
21 and 52
• Verify the number you are calling
and try the number again.
• Make sure that you end the dialing
sequence by pressing POUND
KEY. Pressing POUND KEY at the
end of the dialing string signals the
system to send the call.
Table 4-24 Troubleshooting and Fault Isolation (Continued)
Fault Description
Maintenance
Report
Check