User's Guide

DRAFT
Page A-1
17 Mar 2016
23-15-87
SYSTEM DESCRIPTION, INSTALLATION, AND MAINTENANCE MANUAL
ARINC 781-500 SDU and SCM
© Honeywell International Inc. Do not copy without express permission of Honeywell.
APPENDIX A: RETURN MATERIAL AUTHORIZATION
To return equipment to RC for repair, this RMA procedure must be followed. Failure to comply with this procedure
may result in shipping delays and additional charges.
1. Warranty Returns
Equipment that qualifies for warranty repair can be returned to RC for repair or replacement at their
discretion. The customer shall pay the shipping costs to RC and RC will pay the shipping costs to return
the repaired/replaced unit to the customer.
2. Non-Warranty Returns
Equipment that fails to work properly because of improper or negligent use, abuse, shipping damage, or
any other condition can still be returned to RC for repair or replacement at their discretion. The customer
will be notified of the cost to repair or replace the unit before invoicing for the repair or replacement. The
customer shall pay for the shipping costs to and from RC.
3. Repackaging Requirements
ARINC 781 SDU or SCM components must be returned to RC in approved shipping containers. Failure
to do so may invalidate the warranty.
If SDU or SCM shipping containers are unavailable, they can be ordered from RC when requesting the
RMA number.
4. RMA Procedure
If it is determined that equipment must be returned to RC for repair or overhaul, follow the RMA procedure
below.
1. Have the following information ready before calling RC Product Support:
• Model (e.g., A781-500 SDU)
•
Unit part number (e.g., 90402750, 90404775)
• Serial number
• Description of failure
• Aircraft tail number, serial number, and aircraft model number
2. An RC Product Support specialist will attempt
to resolve the problem by telephone. If equipment must
be returned to RC, the Product Support Specialist will authorize the
R&O Coordinator to issue an RMA
number.
3. Pack the equipment in the original shipping container or a container approved by RC.
4. Write the RMA number on the outside of the shipping container and on all shipping document
s, enclose
a copy in the box, and send your prepaid shipment to RC.

[RC to complete]
5. Fax or email the details of the shipment to the R&O Coordinator, including the following information:
Shipment date, carrier name, and the
waybill number.
DRAFT as of
4 Mar 2016