User's Manual

ABBREVIATED COMPONENT MAINTENANCE MANUAL
1458-A-1101 / 1458-A-1300
B. Warranty Returns (Subtask 23-15-30-99C-020-A01)
(1) Equipment that qualifies for warranty repair can be returned to Honeywell for repair or
replacement at our discretion. The customer must pay the shipping costs to Honeywell and
Honeywell will pay the shipping costs to return the repaired/replaced unit to the customer.
C. Non-Warranty Returns (Subtask 23-15-30-99C-021-A01)
(1) Equipment that fails to work properly because of improper or negligent use, abuse, shipping
damage, or any other condition can still be returned to Honeywell for repair or replacement
at our discretion. The customer will be notified of the cost to repair or replace the unit
before invoicing for the repair or replacement. The customer must pay for the shipping costs
to and from Honeywell.
D. Repackaging Requirements (Subtask 23-15-30-99C-022-A01)
(1) A350 SDU and SCM components must be returned to Honeywell in approved shipping
containers. Failure to do so can invalidate the warranty.
(2) If SDU or SCM shipping containers
are unavailable, they can be ordered from Honeywell
customer service when requesti
ng the RMA number.
2. Procedure (TASK 23-15-30-600-801-A01)
A. RMA (Subtask 23-15-30-600-001-A01)
(1) If it is determined that a unit must be returned to Honeywell for repair or overhaul, please
follow the RMA procedure below.
(2) Have the following information ready before calling Honeywell customer support:
• Model (e.g., A350 SDU or SCM)
• Unit part number (e.g., 1458-A-1101 or 1458-A-1300)
• Serial number
• Description of failure
• Aircraft tail number, serial number, and aircraft model number.
(3) Call Honeywell customer support, refer to Paragraph 2 (TASK 23-15-30-99F-802-A01).
(4) A Honeywell product support specialist will attempt to resolve the problem by telephone. If
equipment must be returned to Honeywell, the product support specialist will authorize the
Repair & Overhaul coordinator to issue an RMA number.
(5) Pack the equipment in the original shipping container or a container approved by Honeywell.
(6) Write the RMA number on the outside of the shipping container and on all shipping documents,
enclose a copy in the box, and send your prepaid shipment to:
Honeywell International Inc.
400 Maple Grove Road
Ottawa, Ontario,
CANADA K2V 1B8
RMA #: ___________
ATTN: Repair & Overhaul
Tel: [phone] extension 1214
Fax: [phone]
EFFECTIVITY
ALL
23-15-30
Page 69 of 70
5 Oct 2012
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