Use and Care Guide

Troubleshooting Guide
42
16. Troubleshooting Guide
If you can’t find an answer to your problem in the chart below, or if the problem cannot be fixed, you
will need technical help. Contact your Authorized Service Center or Customer Care.
Problem
Probable causes
What to do
Cooktop
Some burners will not
light.
Flames do not burn all
around the burner
cap.
Burner parts or igniters may be
wet, dirty, or misaligned.
Check that the burner parts are
clean, dry, and correctly assembled.
Check that the igniters are clean
and dry. See ‘Care and cleaning’ for
instructions.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned properly. Cooktop
is being operated with the wrong
type of gas. Regulator is not
installed, is faulty, or is set for the
wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire. Remove and carefully re-
install burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check installation, replace
regulator, or set regulator for proper
gas.
Sparking but no flame
ignition.
Gas shut-off valve is in the ‘OFF’
position.
Turn shut-off valve to the ‘ON’
position.
Igniters spark
continuously after
flame ignition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity corrected. Dry or
clean igniters.
Burner flame goes out
at low setting.
Low gas supply pressure. Air
intake holes around knobs are
obstructed.
Contact gas company. Remove
obstruction.