Installation guide

AMS Suite: Intelligent Device Manager Installation Guide
NOVEMBER 2013
122
ERROR MESSAGE /
INDICATION:
AMS Device Manager has detected an incorrect version of the
database.

The version detected is x.x, the correct version should be y.y.
POSSIBLE CAUSE: Database Verify/Repair was not run prior to upgrading AMS Device
Manager to the current release or AMS Device Manager has detected
a fault that occurred during the Verify/Repair operation.
POSSIBLE
SOLUTION:
Run the database conversion utility (AmsConvertDb.exe) from the
AMS\Bin folder:
• Open the AMS\Bin folder
• Double-click AmsConvertDb.exe.
If the database conversion utility does not complete successfully,
contact your local Emerson Process Management Sales/Service
Office.
ERROR MESSAGE /
INDICATION:
Cannot find server or DNS Error.
POSSIBLE
SOLUTION:
Open port 80 on the Server Plus Station where AMS Device Manager
Web Services is configured.
See “Changing Windows Firewall
settings” on page 111.
ERROR MESSAGE /
INDICATION:
Unable to connect to live device.
POSSIBLE
SOLUTION:
Add AmsFFServer.exe to the exception list. See “Changing Windows
Firewall settings” on page 111.
ERROR MESSAGE /
INDICATION:
Unable to launch the AMS Device Manager application from the
Client SC Station.
POSSIBLE
SOLUTION:
Open port 135. See “Changing Windows Firewall settings” on page
111.
ERROR MESSAGE /
INDICATION:
“Connecting to OPC Server Failed” when attempting to launch the
OPC Client application.
POSSIBLE
SOLUTION:
Add AMSOPC.exe to the exception list. See “Changing Windows
Firewall settings” on page 111.