Installation guide

Installation Guide AMS Suite: Intelligent Device Manager
NOVEMBER 2013
121
6 Troubleshooting installation
If you get error messages during the installation or startup of AMS Device Manager,
you may be able to resolve these errors using the troubleshooting procedures in this
section.
If you are unable to resolve installation problems after carefully following the
installation steps outlined in this guide and using these troubleshooting suggestions,
contact your local Emerson Process Management Sales/Service Office. Additional
Support Center Contact Information can be found on the Internet at:
http://www.emersonprocess.com/systems/support/ratecard.htm
For more information about multiplexer networks, refer to KBA NA-0400-0084.
Error messages
ERROR MESSAGE /
INDICATION:
Bluetooth adapter stops working.
POSSIBLE
SOLUTION:
If an approved USB Bluetooth adapter is removed or disabled while
AMS Device Manager is running, reinsert the adapter and reboot your
workstation. After your PC restarts, try to re-establish Bluetooth
communications with your Field Communicator.
ERROR MESSAGE /
INDICATION:
If the SQL Server installation fails.
POSSIBLE
SOLUTION:
Manually install the required SQL Server version and/or service pack
(SP) located on the AMS Device Manager DVD in the SQL2008Express
folder as follows:
• If SQL 2008 with the Emerson2008 named instance is not installed
on your PC, install SQL2008.
The SQL Server manual installation process requires user input that
you must provide. After you install SQL Server, restart the AMS
Device Manager installation process.
POSSIBLE
SOLUTION:
There could be a mismatch between versions of SQL and Windows
XP. If your PC is running Windows XP SP2 or earlier, upgrade it to
Windows XP SP3 before running the SQL Server installation.