Brochure

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Trust the service and support of your
NetSure
™
ITM system to the experts at
Emerson Network Power. Our services are
offered by technical professionals who
have, on average, more than a decade of
field experience with DC and network
equipment. On the rare occasion that
service is required, our technicians can be
at your site within hours and are backed by
an entire organization ready to help
resolve any issues.
We offer a complete suite of services to
optimize and maintain the operation of
your NetSure
™
ITM solution throughout
its life cycle.
Startup
We know the risks that improper system
configuration can pose to your equipment
and business. That’s why, even if a third-party
has installed your system, you can depend on
us to perform site testing and verification. We
will provide testing and verification of the DC
UPS, including PCUs, batteries and control
points, to ensure problems are identified
before they occur.
Technical Support
Remote support provides an immediate
interface with experienced technical experts
24 hours a day to help resolve unexpected
system incidents and support you in operating
and managing your DC UPS.
Preventive Maintenance
Our preventive maintenance programs
will ensure your NetSure
™
ITM runs at
peak system availability and establishes a
predictable maintenance budget protect-
ed from costly emergency repairs. Periodic
inspections identify problems before they
occur and maintain maximum operating
efficiency. This DC UPS service plan
provides a clear picture of system status
and recommendations for corrective
steps to prevent future problems. Various
scopes of work that cover PCUs, batteries
(including capacity testing), and DC
distribution are available.
Available exclusively to Emerson Network
Power preventive maintenance customers,
our secure customer website, Freedom-
Care, gives you the capability to view
and download service and maintenance
visit reports.
EnergyMaster
™
Remote Supervision
EnergyMaster
™
assessment and remote
supervision solutions provide an integrated
approach to managing the energy and
health of network infrastructures.
Emerson experts optimize power consum-
ing equipment for maximum energy
savings and provide consistent network
reliability through remote supervision
routines that reduce maintenance costs.
Field Service
On-site field engineers are available for
scheduled equipment replacement,
emergency on-site technical trouble-
shooting or system field upgrades.
Training
Courses, offered on-site or in our
training center, provide knowledge in
the operation, control, troubleshooting
and maintenance of the NetSure
™
ITM.
Design and Installation
We offer industry-leading experience and
resources to expertly design your DC UPS
and 48V DC distribution system. Our field
installation team is available throughout
North America to provide local knowledge
and quick response to project require-
ments. Installation services offer a variety
of options to ensure the project is
completed and tested as per agreed
upon engineering specifications.
A Life Cycle of Expert Service and Support
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