Case Studies

A
Customer Success
f
rom the Experts in
Business-Critical Continuity™
provide for easy maintenance. The Liebert Series
610’s enhanced fault current management capabilities
provide immediate response to utility outages with
high overload capacity.
Liebert PPC Precision Power Centers (126 pole with
transformer) and an in-row Liebert FPC Foundation
Power Center (168 pole with transformer) provide
power isolation, distribution, and computer-grade
grounding. In-row Liebert FDC (168 pole) power
distr
ib
ution units create plug-and-play flexibility in the
power distribution and management system. Used
together, they combine the convenience and cost
savings of a prepackaged, factory-tested PDU with the
flexibility of a custom-tailored power system. This
packaged system reduces installation time and cost
compared to a conventional custom system using
multiple interconnected components.
Service Supports Success
Liebert representatives supervised the installation,
testing and commissioning of all equipment needed
for the expansion.
This personalized attention gave Carter added
confidence in the company and its equipment. “Our
su
cc
e
s
s at US Internet is based on strong relationships
with customers, who see us as a trusted partner,” he
s
a
ys. “That’s how we feel about our relationship with
Emerson Network Power. The equipment is absolutely
top-notch, and the people who stand behind it add an
incr
ed
ib
le am
o
un
t of value.”
Initially, only the new equipment was supported by an
Emerson Network Power service contract. However,
Carter was so impressed with the caliber of services
th
at he expanded the contract to cover all of his Liebert
equipment. The service business offers a wide variety
of maintenance, repair and management programs
designed to keep critical facilities operating
continuously and smoothly. Emerson Network Power
c
u
s
tomers depend on the largest technical support
and customer response system in the industry, which
is equipped with more than 1,000 factory-trained
and company-employed service professionals in
m
or
e than 100 service centers worldwide.
“I’m completely comfortable staking my company
on Liebert equipment, engineers and trained service
personnel,” Carter says.
The Results
The data center expansion allowed US Internet to
d
o
uble the number of racks supported in its data
c
e
n
t
er from 100 to 200. It saw an immediate and
continuing return on its investment. “We pre-sold
a
bo
ut 25 percent of the racks, and within a few
“I sleep well at night. Not one time in the last
five years have I had to wake up in the middle
of the night because there’s a problem with our
Liebert equipment.”
Travis Carter, co-founder and Chief Technology Officer,
US Internet