Brochures and Data Sheets

Professional Services
The Ultimate In Customer Service
Applications Engineering Services
This service provides all Liebert customers, at no charge,
ultimate product support with direct access to
factory-trained Monitoring Engineers. Our engineers
receive in-depth instruction and hands-on experience in
providing support for monitoring software
and hardware.
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Instant Phone Assistance - 24 X 7 X 365
1.800.222.5877
614.841.6755 (Outside U.S.)
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Email an Engineer - M-F 8:00a.m. - 5:00p.m.
[e-mail]
Liebert Nform Software Assurance Web Site.
Liebert Nform Software Assurance provides a full
range of benefits in a single program, including access
to the latest software, tools and resources that help
you get the most out of your critical infrastructure
software investment.
Benefits include:
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Technical resources
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Software Support Site Access
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Around-the-clock phone support
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Latest software updates
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Tools for device deployment
These value-added benefits help you manage costs,
take advantage of the latest enhancements and
minimize system downtime.
Software Assurance is available for the Nform Express,
Standard and Enterprise editions, as well as node
licenses. This subscription plan is available in 1, 3 and
5 year programs.
Software Assurance Activation
Activating Software Assurance is done on-line by the
customer at the Liebert Nform Support Site.
The Liebert Nform System Administrator must register
within 90-days on the web site with a valid email
address and the license keys provided with the system.
All customers that have active accounts are guaranteed
access to updates and all major upgrades free of charge.
Software Integration Services (SIS)
The further your resources are stretched, the less
time you have to quickly deploy your monitoring
products. Sotware Integration Services is designed to
help implement and verify the Liebert software and
hardware in a timely efficient manner.
A Monitoring Engineer will assist with the deployment of
your monitoring solution on-site.
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Installation and Start-up
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Configuration and Verification
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On-Site Training and Education
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On-Line Support Overview and Web Site Registration
Remote Monitoring Service: When You Need
To Know — But Can’t Do It Yourself
The key to providing proper service for critical support
systems is being aware of that equipment’s operating
status at any given time. That’s why Emerson Network
Power is so firmly committed to providing monitoring
capability in our products. Our Remote Monitoring
Service, provided by Emerson Network Power’s Liebert
Services, is designed to maximize the capabilities of
your Liebert equipment by maximizing the effectiveness
of your monitoring systems.
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Standard Services
Optional Services