Brochures and Data Sheets

Programs To Keep You Up and Running
Emerson Network Power offers more ways to handle your Liebert precision cooling maintenance and emergency service requirements
than any other source. Service and support specialists are located everywhere you need them to be.
The Best Coverage In The Business
Field service is provided by Liebert Services technicians augmented
with The Liebert Service Partner Network™ — a nationwide network
of locally-based service partners, with factory-trained technicians
that handle service support and maintenance of Liebert precision
cooling products. Warranty inspection at the time of start-up
by these technicians can ensure proper operation and tune the
performance of the unit to the application. This can be instrumental
in assuring a long unit life.
The variety of service offerings includes warranty service, emergency
service, preventive maintenance and professional services. We offer
24 x 7 x 365 emergency dispatch service through our Customer
Resolution Center. This facility provides immediate access to factory-
trained technicians, located within your own area, who are quickly
dispatched to your location when service is required. Preventive
maintenance solutions provide you with a choice of coverage options
— each designed to meet your specific support requirements.
These offerings are ideal for those who require the peak operating
efficiency, reliability and uptime that only a comprehensive
maintenance program can deliver.
We also offer a site management program that creates a customized
service package for your operation by offering a single point of
contact for all your service needs. It gives you a proactive action plan
to provide operational support and guidance for your critical facility.
Additional Service Offerings That
Make A Difference
Liebert Services can also help to improve your data center
performance and energy efficiency.
Enterprise remote monitoring.
Liebert iCOM controls networking/upgrading.
Thermal assessments and CFD modeling.
Energy efficiency assessments.
Remote Monitoring
Enhance your data center reliability and visibility with
comprehensive alarm management, diagnostics and
response services that are tailored to your specific needs.
For both flexibility and reliability, we can monitor via the
Web or through dial-up. By using network interface cards,
we provide significantly more alarm types for diagnostics.
And our Customer Resolution Center is ready to respond as
soon as an alarm occurs.
Our ability to poll your equipment’s operational data
at regular intervals provides unsurpassed predictive
maintenance capabilities. Certified technicians analyze your
data, identifying issues before they become problems and
maximizing availability.
Full Service And Preventive Maintenance Programs For Precision Cooling Equipment
Service
Program
Guaranteed
4 hr Response
Emergency
Service
Preventative
Maintenance
Prev. Maintenance
Schedules
Service
Description
Preferred
PM’s 7x24
7 Days
24 Hours
Parts, Labor & Travel
7 Days
24 Hours
7 Days
24 Hours
Choose 2 or 4 or 8 Preventative
Maintenance visits per year
Preferred Service (8) PM’s per year 7x24
Preferred Service (4) PM’s per year 7x24
Preferred Service (2) PM’s per year 7x24
Essential
PM’s 8x5
7 Days
24 Hours
Parts, Labor & Travel
7 Days
24 Hours
M through F
8:00 am - 5:00 pm
Choose 2 or 4 or 8 Preventative
Maintenance visits per year
Essential Service (8) PM’s per year 8x5
Essential Service (4) PM’s per year 8x5
Essential Service (2) PM’s per year 8x5
PM Only
7x24
7 Days
24 Hours
Billable
7 Days
24 Hours
Choose 2 or 4 or 8 Preventative
Maintenance visits per year
Maintenance with belts & filters (8) PM’s per year 7x24
Maintenance with belts & filters (6) PM’s per year 7x24
Maintenance with belts & filters (2) PM’s per year 7x24
Maintenance only (8) PM’s per year 7x24
Maintenance only (4) PM’s per year 7x24
Maintenance only (2) PM’s per year 7x24
PM Only
8x5
7 Days
24 Hours
Billable
M through F
8:00 am - 5:00 pm
Choose 2 or 4 or 8 Preventative
Maintenance visits per year
Maintenance with belts & filters (8) PM’s per year 8x5
Maintenance with belts & filters (6) PM’s per year 8x5
Maintenance with belts & filters (2) PM’s per year 8x5
Maintenance only (8) PM’s per year 8x5
Maintenance only (4) PM’s per year 8x5
Maintenance only (2) PM’s per year 8x5
Basic PM’s
8x5
7 Days
24 Hours
Labor Only
7 Days
24 Hours
M through F
8:00 am - 5:00 pm
Choose 2 or 4 Preventative
Maintenance visits per year
Basic Service (4) PM’s w/ B&F per year 8x5
Basice Service (2) PM’s w/B&F per year 8x5
Basic PM’s
7x24
7 Days
24 Hours
Labor Only
7 Days
24 Hours
7 Days
24 Hours
Choose 2 or 4 Preventative
Maintenance visits per year
Basic Service (4) PM’s w/ B&F per year 8x5
Basice Service (2) PM’s w/B&F per year 8x5
30
Service Solutions